FACETIME MOVISTAR ECUADOR NOT ACTIVATING

Question

FACETIME MOVISTAR ECUADOR NOT ACTIVATING

I have try everything but it stays on waiting for activation. i went to movistar and they told me the problem is with apple and the IP4 SERVER license that they dont have. i really didnt get the answer, but i would really like it if someone on apple could clarified why i dont get to use facetime on my iphone 4.
PS: i bought the phone on movistar Ecuador.

IPHONE 4, iOS 4

Posted on Dec 15, 2010 6:39 PM

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Answer 1

EZ Jim

Level 7

22,590 points

Dec 16, 2010 9:00 AM in response to latinogringo82

latinogringo82 wrote:
I have try everything but it stays on waiting for activation. i went to movistar and they told me the problem is with apple and the IP4 SERVER license that they dont have. i really didnt get the answer, but i would really like it if someone on apple could clarified why i dont get to use facetime on my iphone 4.
PS: i bought the phone on movistar Ecuador.

As explained in Discussions Help & Terms of Use: http://discussions.apple.com/help.jspa
this is a user forum where users like you and me try to help each other.

To get help directly from Apple or an Apple Authorized Service Provider, see

http://www.apple.com/la/contact/

Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1

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Answer 2

plcn

Level 2

325 points

Dec 16, 2010 9:08 AM in response to latinogringo82

You must be connected to a wi-fi network with Internet access to activate facetime.

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Answer 3

Dec 21, 2010 1:20 PM in response to plcn

i have pretty much done everything possible and nothing really works. i follow all the procedures and instructions on the websites. my problem is that movistar ecuador wont tell me if it is an issue of my carrier or an issue with my phone. can facetime not connecting be a hardware issue? because i have restore the phone and everything but nothing seems to work.

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Answer 4

EZ Jim

Level 7

22,590 points

Dec 21, 2010 2:43 PM in response to latinogringo82

latinogringo82 wrote:
i have pretty much done everything possible and nothing really works. i follow all the procedures and instructions on the websites. my problem is that movistar ecuador wont tell me if it is an issue of my carrier or an issue with my phone. can facetime not connecting be a hardware issue? because i have restore the phone and everything but nothing seems to work.

(1) Consider everything here: http://support.apple.com/kb/HT4319

(2) Consider everything here: http://support.apple.com/kb/TS1398

(3) It could be hardware trouble. See your dealer if you think your hardware needs service.

Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1

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Answer 5

Dec 25, 2010 7:54 AM in response to EZ Jim

Thanks for the info. But nothing works. I have other iphone4 user on MOVISTAR and most can't activated either but some claim they do. It's so weird not sure what to do about it.

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Answer 6

EZ Jim

Level 7

22,590 points

Dec 25, 2010 12:35 PM in response to latinogringo82

latinogringo82 wrote:
Thanks for the info. But nothing works. I have other iphone4 user on MOVISTAR and most can't activated either but some claim they do. It's so weird not sure what to do about it.

You're welcome.

I understand your comments about MOVISTAR. As explained in

http://support.apple.com/kb/HT4319

"FaceTime may not be available in all countries or regions."

Some users have reported that they went to a different location or back to the store where they bought and activated there. However, if some of your iPhone users can activate from your wi-fi connection, it would seem that yours should also activate. Perhaps they are using a different ISP for their wi-fi. As you note in your initial post, MOVISTAR told you they do not support the server needed for FaceTime.

If you believe your wi-fi can support FaceTime, one thing that has helped many users is changing the wi-fi DNS numbers to Google's 8.8.8.8,8.8.4.4

I do not have iPhone. I use iPod touch. On iPod, the DNS is configured in Settings > Wi-Fi.
Tap the

to the right of your Network's name and enter the red info EXACTLY into the "DNS" line there.

Your phone menus may not be exactly the same, but the DNS will be the same and will be configurable somewhere within your settings.

Message was edited by: EZ Jim

Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1

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Answer 7

Apr 17, 2011 6:45 AM in response to EZ Jim

well belived it or not I got it working. it was weird i went out of town and left it for hours until it worked. glad it did. if i ever have a problem or if i know a friend with the issue i will tell them about your solution. I wish apple just gave iphone owners the option of turn it on just like ipods for people that have issues like MOVISTAR BC APPARENTLY THE ISSUE IS WIDESPREAD but not everyone has it. thanks for your help!

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Answer 8

rippyr

Level 1

0 points

Jun 19, 2011 4:03 PM in response to latinogringo82

im having the exact same problem man, can´t get it to work, i wonder if this is gonna happen when ios5 comes out because imessage needs to be activted like facetime.. explain how exactly u got it to work please .. NEED HELP!

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Answer 9

Jun 19, 2011 4:33 PM in response to rippyr

Well i assume you have Movistar in Ecuador. here is the situation:

FACETIME activation always works with Claro.
There is two ways i have been able to activate factime:

try to do all of the facetime setup that are explain here then leave go to phone and make sure your phone number is correct on international format i.e. +593XXXXXXXX not 0XXXXXXXX. then turn on factime at night and leave it there. it might be on by morning, once facetime is activated you dont have to deal with this again.
well this is the way it actually worked for me. i went to salinas, and i did what i just told you on number 1 and i actually activated. i have no idea why it work but it did.
keep trying and trying and trying until it works.

sorry dude but movistar wont help and neither apple is insisting on movistar to fix the issue nor movitar cares to do so.

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