IMEI: Unknown ICCID: Unknown need to restore but how?

My Iphone 3GS is displaying a message IMEI: Unknown ICCID: Unknown and will not allow me to get past the lock screen on the phone. I also have a message that says that I have to restore through Itunes but when I plug the phone in Itunes cannot access the phone b/c of my password protection. I only have the option to make emergency calls and have no option to unlock the phone. I have tried multiple resets and have removed and replaced the sim card. What do I do?

iphone 3GS, Windows 7

Posted on Dec 16, 2010 6:05 AM

18 replies

Dlocks Author

Level 1

6 points

Dec 16, 2010 3:04 PM in response to wjosten

Will do

wjosten

Level 10

95,369 points

Dec 17, 2010 11:26 AM in response to Dlocks

Did they replace your phone under warranty?

lest111

Level 1

0 points

Jul 2, 2011 10:40 AM in response to Dlocks

I have same problem, found no solution. Serious issue, you will find that if you need it does not even make the emergency call. Disgusting!!!

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IMEI: Unknown ICCID: Unknown need to restore but how?