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Level 1

10 points

email keeps re-downloading

Hi, a couple of days ago this just suddenly happened where my email account on my iphone 4 keeps re-downloading already read messages when I open the app. It will even happen when I am in the middle of checking email. It is so bad that I am now starting to worry that there might be something wrong with my phone. I only purchased it in August of this year. Does anyone have any idea why this is suddenly occurring? Thanks

iphone 4, iOS 4

Posted on Dec 16, 2010 11:20 AM

40 replies

kgkii

Level 1

0 points

Mar 12, 2011 10:08 AM in response to Hilary001

Has anyone found an answer to this? It happens to me mostly when I am traveling and could happen in the middle of me reading an email. It starts downloading all of the emails again. It is extremely annoying and I cannot find a solution.

I am getting my email from an exchange server and would greatly appreciate any help on this.

Thanks

Mar 12, 2011 10:20 AM in response to Hilary001

It's amazing after three months there is no satisfactory resolution. Yesterday I deleted the same 25 emails 7 times - an absolute waste of time and extremely frustrating!

The "feeling" is like getting 25 telemarketers calling you and you tell them to take you off their list, yet the same 25 telemarketer's call you again 6 more times throughout the day.

bige420

Level 1

0 points

Mar 14, 2011 12:34 PM in response to MaitreMind

My Iphone4 is doing it as well... I use exchange with gmail and it wants to redownload the 5000+ messages all the time... I switched to only synch the last month instead of no limit just so i dont have to deal with it....

Mar 16, 2011 10:08 PM in response to Hilary001

Am having this problem as well. Appeared on my 3GS after: a) I tried to install 4.3; b) got an error; c) had to restore the phone (with 4.3). Ever since, my email inbox fills up immediately with the last 50 messages from the server. If I delete them from the phone, it immediately downloads the prior 50. I really don't want to delete all the old emails from the server, but I'll probably have to.

bossfan

Level 1

10 points

Mar 25, 2011 10:23 AM in response to Hilary001

Here's something that seems to help (I have a POP account). When I delete my email, I then hit the reload/refresh (circle with an arrow) button. I've been doing that all day today and haven't gotten any duplicates, whereas yesterday I got the same group of emails four times.

momotl

Level 1

0 points

Mar 29, 2011 10:25 AM in response to Hilary001

I have the same issue that started persisting early this year 2011. I tried everything that was mentioned in this thread and the same problem still persist. It is so fustrating that everyday I would have to delete the same emails 4-6 times per day. I knew I should stuck with my Blackberry. Til today, there is still no solution to this??

momotl

Level 1

0 points

Mar 29, 2011 4:50 PM in response to momotl

Went to Apple store moments ago to find if there is a solution to this. I talked to a Techie guy and apparantly they are aware of it and many had come to them for the same issue. Unfortunately there is no solution to this as we speak. How can such a important function of the phone be still an issue for such a long time without a solution from Apple.

Mar 31, 2011 9:03 AM in response to Hilary001

I do not have this problem with GMAIL, however I am having the problem with hotmail on my iphone4. I have to delete emails at least 3 times before they are removed. Is there really not a solution for this?

gladys2

Level 1

14 points

Mar 31, 2011 2:17 PM in response to Hilary001

I had the continuously looping e-mail on my iMac a couple of months ago. It was so bad that even though I deleted everything off both my mail and off the server, that it not only continuously reloaded, but also doubled and re-doubled the load every time. It finally got to several hundred multiplications of EACH message. At the final point of sheer disgust, I had over 2000 messages load - (actually only about 20 messages, but X100 or so each).

I called my tech, who had no answers but dug deep into his "sources" and came up with something in the settings in the guts of the computer and talked me through the fix. I wish I could remember what it was, but alas.... I'm no techie, and I have no clue what we did. But don't give up. I wish I could help, but did want to say that there IS a fix !

carolyn

Mar 31, 2011 5:39 PM in response to Brea Erickson

I have this problem as well. I use GMAIL. When I delete new e-mail, read or unread, and go below the "25 recent messages" I have chosen in settings the iphone 4 just repopulates with recently deleted email. Not sure when this began but it's been a very annoying problem at least since I transferred my mail to a GMAIL account about 5 months ago (that would mean I've had it while using the current and last OS for the iphone 4). Additionally, I see no way to "empty the trash." Am I missing something here? Can anyone tell me what settings I might try?
thanks!!

bossfan

Level 1

10 points

Oct 18, 2011 4:38 AM in response to Hilary001

It may be my imagination, but it seems like this problem is worse since going to iOS 5. Before, as mentioned in an earlier post, I had some (but not complete) success by hitting refresh after deleting the messages. That doesn't seem to be helping now - on Saturday morning I had to delete the same 42 messages five or six times. This is getting extremely frustrating. Anyone have any ideas?

Thanks.

Oct 19, 2011 8:27 PM in response to Hilary001

i upgraded to IOS5 and now the problem is exponentially worse.

I have an Exchange account and GMail account on my phone and it happens on both. My email re-downloads probably 40 times a day? It has rendered my phone nearly useless as email is my primary use.

Since apple does not provide a downgrade option for me to go back too i am STUCK with a phone that doesn't work.

Someone please help me figure this out. I have wiped the phone and started clean and that didn't help.

sebrum

Level 1

0 points

Oct 20, 2011 1:00 PM in response to alex from SI

Go into your email settings, (I did it on my home computer) and uncheck the box where it says to leave email on server. I am thinking that may help. Now I can delete the emails like before on my iphone. Good luck guys

bossfan

Level 1

10 points

Oct 20, 2011 1:26 PM in response to sebrum

I generally like to check my email on my iPhone at work, delete what I don't need and then, when I get home, download on my home computer the ones I want to read again or keep. Sebrum, would that be possible doing what you're suggesting?

Thanks.

sebrum

Level 1

0 points

Oct 20, 2011 1:46 PM in response to bossfan

I am not sure if it will go to all three. I was concerned about that also. I want to be able to receive the same messages on my iphone as on my home computer. So I unchecked that box and sent myself an email from another person's email and I received it on both my iphone and my computer. And when deleted on my iphone, I still received it on my home computer. Do a test to see if it will work for you, if it doesn't you can go back and recheck that box. Good luck.

email keeps re-downloading