Please help to save my iPad - erase all content and setting

Question

Level 1

0 points

Please help to save my iPad - erase all content and setting

Product : iPad 3G 64GB

Problem: after I hit erase all content and settings. iPad just display a black screen and apple logo.
iPad seem keep loading and restart.
I have been wait for 10hours but still the same.
Only display black screen and apple logo.

I did try to reboot the system by press n hold home button and power . But it doesn't help.

Extremely worry now . Please help

Thanks for viewing n reply

iPad, iPad 3G 64Gb

Posted on Dec 16, 2010 6:39 PM

Reply

Answer 1

Philly_Phan

Level 7

20,737 points

Dec 16, 2010 7:05 PM in response to Marcus lau

Follow the recommendations on page 170.

http://support.apple.com/manuals/#ipad

Reply

Answer 2

Marcus lau Author

Level 1

0 points

Dec 16, 2010 7:40 PM in response to Philly_Phan

Dear Phily_Phan,
thanks for replied.

my os is 3.2.2

which manual i need to download?

ipad user guide (for ISO3.2 software) OR
Ipad (With ISO3.2 software) - important product information guide ?

thanks Phily_phan

Reply

Answer 3

Philly_Phan

Level 7

20,737 points

Dec 16, 2010 7:57 PM in response to Marcus lau

User Guide but page 170 is incorrect for the 3.2 guide. Go to page 144.

Reply

Answer 4

Marcus lau Author

Level 1

0 points

Dec 16, 2010 7:57 PM in response to Marcus lau

any1 can help to copy the recommendation on page 170 here?

currently in thailand. the download speed to slow and estimated to take 5 hour to download it

thanks

Reply

Answer 5

Philly_Phan

Level 7

20,737 points

Dec 16, 2010 8:05 PM in response to Marcus lau

The page references several other pages and there's just too much to copy into a forum post. You're going to have to download it.

Reply

Answer 6

Marcus lau Author

Level 1

0 points

Dec 16, 2010 8:24 PM in response to Philly_Phan

thanks and noted.
no choice, so just wait.

i really worry about this issue. coz i bought 2 ipad, 32GB and 64GB.
64GB is belong to my friend.
but i took wrongly to sync all the contact and others app.

that's why i need to erase all the content and setting.

hope that manual help to solve the issue.

thanks.

Reply

Answer 7

Marcus lau Author

Level 1

0 points

Dec 16, 2010 8:59 PM in response to Philly_Phan

i got the manual.

but still cant slove!.

i did try to restarting ipad by press and hold the sleep/wake and home buttom at the same time.

now the screen only display black screen and apple logo.

any idea?

Reply

Answer 8

Philly_Phan

Level 7

20,737 points

Dec 16, 2010 9:00 PM in response to Marcus lau

What does it say to do next?

Reply

Answer 9

Marcus lau Author

Level 1

0 points

Dec 16, 2010 9:38 PM in response to Philly_Phan

The manual asking to press and hold button wake/sleep and home button.
But doesnt help.

The next step is to go general.
But I can't even enter the home page.
Only display a loading apple logo.

😟

Reply

Answer 10

Philly_Phan

Level 7

20,737 points

Dec 16, 2010 9:42 PM in response to Marcus lau

Sounds like you need help from Apple Support.

Reply

Answer 11

Dec 16, 2010 9:53 PM in response to Marcus lau

If you did erase all content on the iPad and you have done a backup of the iPad with iTunes. Open iTunes on your computer and sync the iPad as a new device using the backup. What ever content that you had on the iPad was lost when you erased the iPad.

Reply

Answer 12

Marcus lau Author

Level 1

0 points

Dec 16, 2010 10:44 PM in response to David M Brewer

Dear David,

yes i did hit the " erase all content and setting".

now the problem is my ipad
restarting over and over with the apple logo and that white little loading circle under it.

Its been happening for about 10 hours.

i did try to reset by press and hold wake/sleep and home button. but doesnt help.

please help 😟
what i can do? just wait?

Reply

Answer 13

Dec 16, 2010 11:16 PM in response to Marcus lau

Did you try hooking the iPad to a computer?

Reply

Answer 14

Marcus lau Author

Level 1

0 points

Dec 17, 2010 6:01 AM in response to David M Brewer

yes...
finally itune can detect my ipad..

itune mention my ipad in recovery mode and need to restore before use.

my ipad original version is 3.2.2 but itune asking to install latest version of 4.2

which version of itune i can use for restore back to 3.2.2?

thanks MR david

Reply

Answer 15

Marcus lau Author

Level 1

0 points

Dec 17, 2010 1:29 PM in response to David M Brewer

2010-12-18 02:55:01.843 [5004:1440]: restore library built Apr 13 2010 01:54:54
2010-12-18 02:55:01.843 [5004:1440]: iTunes: iTunes 9.1.1.12
2010-12-18 02:55:01.843 [5004:1440]: iTunes: Software payload version: 7B500
2010-12-18 02:55:01.875 [5004:14ec]: iTunes: Specifying UOI boot image
2010-12-18 02:55:01.890 [5004:14ec]: AMRAuthInstallAttemptSimpleHttpRequest: attempting to connect to http://gs.apple.com:80/
2010-12-18 02:55:03.734 [5004:14ec]: _AMRAuthInstallIsHttpServerResponsive: server reponse status code: 200. status text: OK
2010-12-18 02:55:03.750 [5004:1300]: <DFU Device 087F4CC0>: operation 44 progress -1
2010-12-18 02:55:03.750 [5004:1300]: phoning home to gs.apple.com:80
2010-12-18 02:55:03.750 [5004:1300]: tss addentry: ApECID
2010-12-18 02:55:03.750 [5004:1300]: tss addentry: ApChipID
2010-12-18 02:55:03.750 [5004:1300]: tss addentry: ApBoardID
2010-12-18 02:55:03.750 [5004:1300]: tss addentry: ApProductionMode
2010-12-18 02:55:03.750 [5004:1300]: tss addentry: ApSecurityDomain
2010-12-18 02:55:03.750 [5004:1300]: tss addentry: UniqueBuildID
2010-12-18 02:55:03.750 [5004:1300]: tss addentry: @Locality
2010-12-18 02:55:03.750 [5004:1300]: tss addentry: iBSS
2010-12-18 02:55:03.750 [5004:1300]: tss addentry: iBEC
2010-12-18 02:55:47.734 [5004:1300]: [tss] error from server=94 (This device isn't eligible for the requested build.)
2010-12-18 02:55:47.765 [5004:1300]: server error (94): This device isn't eligible for the requested build.
2010-12-18 02:55:48.296 [5004:1440]: iTunes: Restore error 3194

after unsucessful restore..

how? 😟

Reply