Wi-Fi drops after iOS 4.2.1

My goal is more to document the problem than to find a solution. I know Apple probably won't see this. I have posted the bug via the appropriate form. The problem: iPad drops Internet connection with no discernible pattern. It apparently stays connected to the network, as evidenced by the persistent Wi-Fi radio waves symbol in the upper left corner, and as confirmed in Settings>Wi-Fi. Yet, the iPad will occasionally cease connecting to the Net, getting/sending mail, or performing any other tasks on the Net, even though it's apparently still connected to the Wi-Fi. I get the "Safari can't connect to this page..." errors, or blank screens, or emails that send forever.

Here are the solutions I've tried, after which the problem persists: Restored iPad with a backup. Restored as a new iPad with native apps. Upgraded router firmware. Reset router. Reset modem. Reset iPad. Forgot and rejoined network. Reset network settings. Renewed IP lease. Changed to BootP. Changed back to DHCP. Toggled every major router setting (20MHz, QoS, WPS, Eco mode with radio off), G/B only, N only, selected manual channels, always set to WPA2), toggled all settings back to where they were before iPad had problems. Turned off all push and notifications. Wiped off email accounts. Turned fetch to manual. Powered down and powered up iPad. Turned of Cellular. I've run out of stuff to try, and if none of the above have worked, all of which Apple recommends, there's no practical chance anything else will work.

Yes, of course powering down and powering up fixes the problem -- temporarily. But, perhaps after spending some time on a game, or letting it sleep, at some random point, whether it stays actively on, or sleeps, it will again drop the Net, even though it apparently stays connected to Wi-Fi. It's better when you're showing off the iPad if you don't have to tell some one "Wait, I have to restart it before I can get the Internet working again."

You can say that the problem is not with iOS 4.2, but, trust me, I'll be getting the last laugh there. I wish it were something else. I wish there were one piece of evidence that suggested it wasn't iOS 4.2, but there isn't. If a brand new car works perfectly for two months, you take it in to a shop one day to get a bunch of modifications done, and the next day it has a problem, logic says you don't blame the road. The road is just the road. I've been driving the iPad on the same road. And you can't blame the driver who's just using the car as instructed. I know exactly what's causing the Wi-Fi drops, well, at least I know it has something to do with iOS 4.2. My hope is that Apple addresses it in the next update.

If someone has a solution I haven't tried and thinks it will work, by all means feel free to post it. There's a chance though that I already did try it and forgot to list it, but go ahead. But I won't be getting a new router. It's fairly new and has served me well with other devices and doesn't need replacing.

If anyone else has this problem, report it to Apple so it may put out a fix. I love Apple, and I love the iPad. But I hope Apple fixes this issue. It's the only one I've experienced with iPad so far. It's a fantastic device.

Intel, custom built, Windows Vista

Posted on Dec 16, 2010 7:05 PM

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67 replies

Apr 4, 2011 1:42 PM in response to phoenixjn

Phoenxjn I agree with you on every point. The consistent story in most of these posts is that all other WiFi devices will work fine on a specific router and the iPad has problems.

I've had WiFi problems with my iPad1 for over a year. I've read every related post and tried every fix on this forum and others. After going through three different routers (and the associated expense) and two iPads I finally came up with a stable system running OS 4.2. I'm trying not to upgrade the OS again for fear of more problems.

I would feel a lot better if Apple would admit to the problem, even if they don't have an immediate fix. As it stands right now this will be my last Apple product.

Apr 4, 2011 3:04 PM in response to billeeee

Has anyone found a solution for this? My son's iPad lost the ability to use wifi a week or so ago, having been absolutely fine for 3 months. At first connectivity kept dropping out, now I can't get any data to transfer at all. The network registers as connected, but Safari etc won't work. I've tried rebooting the iPad, reinstalling the router connection, rebooting the router, and nothing works.

If it is a 4.2 problem, is there a way to roll back to a previous OS? Answers in plain english please!

An iPhone using the same software works fine on this router.

Apr 4, 2011 3:59 PM in response to mazzer12

mazzer12 wrote:
Has anyone found a solution for this? My son's iPad lost the ability to use wifi a week or so ago, having been absolutely fine for 3 months. At first connectivity kept dropping out, now I can't get any data to transfer at all. The network registers as connected, but Safari etc won't work. I've tried rebooting the iPad, reinstalling the router connection, rebooting the router, and nothing works.

If it is a 4.2 problem, is there a way to roll back to a previous OS? Answers in plain english please!

An iPhone using the same software works fine on this router.


First why not move up to the latest iOS release which is now at 4.3.1?

If that doesn't help try the iPad on some other networks (Starbucks, Borders, etc.). If it works there you probably have router problems. What make/model router do you have?

If the iPad doesn't work on other networks then it probably needs repair.

Apr 4, 2011 10:44 PM in response to phoenixjn

phoenixjn wrote:
I also encourage everyone to report this problem to Apple support directly. I did so a long time ago.


phoenixjn we are all in the same boat. Like you my iPADs WiFi connection was rock solid until I upgraded to 4.2.1.

I think Apple are chasing a number of issues with the wireless performance/connectivity of the iPADs and as a result may have improved the wireless performance for some users and destroyed it for others. My belief is that they have been trying to make changes in the authentication and re-authentication steps and possibly elsewhere to improve the situation but they are trying to patch a sows ear (the very old broadcom wireless chip used in the iPad.)

My iPAD has been back to Apple twice for a repair once directly and the second time through my dealer. The Apple service people admitted the first time it came back that they couldn't get it to reliably connect to their network either - which they blamed on their wireless network.

They noted this on their service form which they also gave me a copy of. When I rang the Apple service centre they guy who answered the phone said he had been inundated with the issue.

When I took it back to my dealer they said that they had also been having similar trouble with their demo units. Mine also won't reliably connect to McDonalds hotspot network - I haven't tried it on other networks.

My laptops have rock solid connection to my home wireless network.

Despite what one forum troll will try and tell you the first gen iPAD despite coming out after the 802.11n standard was ratified is only certified to 802.11n draft 2.0 the latest iPad is apparently certified to the ratified standard.

I got a phone call today from my dealer (not the service centre) who wanted to give me a refund ...to advise that Apple have decided to replace my unit (which Apples local service centre has had for a while now ) and I can pick up the new one next week.

If the new one doesn't work then in New Zealand I can get a refund under the consumers guarantee act (Not fit for the purpose it was sold for).

There is a lot more to this story than is printed here but you can find it on this forum http://discussions.apple.com/thread.jspa?messageID=13338798#13338798

When I get my new one I am going have a bit of a play with a wireless analyser to see if I can determine anything useful to help get a better technical understanding of the issue.

Oh and yes you are going to have some forum trolls tell you everything I have said is rubbish...hopefully they will also tell you their credentials, qualifications and real world experience so that you know how valuable their advice is.

May 8, 2011 10:43 AM in response to phoenixjn

I've tried a lot of the fixes listed above and have had the same issues consistently. This iPad is brand new (latest iOS - 4.3.2) and currently only using wifi. As far as work arounds go, I'd like to add one more to the list: Resetting the wifi connection by either rebooting or turnning on/off airplane mode works for a few minutes, but to get my connection to "stick," I just stream some music in the background. This seems to prevent my connection from expiring. I'm going to report this bug myself, because this is not an ideal solution by any stretch, but I thought I'd toss out one more suggestion for the group.

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Wi-Fi drops after iOS 4.2.1

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