Kensington Expert Mouse problem

Question

Level 2

244 points

Kensington Expert Mouse problem

I've tried the old MouseWorks v3r1 and it doesn't detect my Expert Mouse.
I uninstalled in and prefs it leaves behind and installed Trackball works 1.
It won't let me program and key with a modifier. It seems to default to having at least 2 "click" keys.
Has anyone else this problem and or a workaround?

Mac Pro - 2 x 2G dual core Xeon, 5G ram, Mac OS X (10.6.5)

Posted on Dec 17, 2010 1:10 PM

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Answer 1

Dec 17, 2010 10:55 PM in response to Fritz Lang1

SteerMouse
<http://plentycom.jp/en/steermouse/index.html>
works with the Kensington Expert Mouse. Better than MouseWorks.

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Answer 2

Fritz Lang1 Author

Level 2

244 points

Jan 5, 2011 7:24 AM in response to Fritz Lang1

after running Uninstall again I checked and found that p.lists are left behind, a least mine were.
I removed the offending p.list and reinstalled.
All is well. Tech supp in India mistakenly believes that Uninstalll does a complete job. It does not.

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Answer 3

Feb 8, 2011 9:39 AM in response to Fritz Lang1

Fritz - are you now successfully running MouseWorks? I've scoured my computer to remove any trace of the scourge that is TrackBallWorks, but I still cannot get MouseWorks to see my Expert Mouse. I still get the error "MouseWorks Driver Not Found". I'm just desperately trying to get my old functionality back!

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Answer 4

Feb 9, 2011 1:54 PM in response to Fritz Lang1

Hi Timsound,
I had pretty much the same problem as you except that the Mouseworks Preferences dialog box having first said that I did not have the Driver installed, later said that I had no Kensington Pointer device connected.
I followed Fritz's very helpful advice, uninstalled Mouseworks, found and removed the p.list, emptied the trash, re-started, re-installed Mouseworks from the disc (chose NOT to get the latest version from the internet) and re-started. I then went into Mouseworks Preferences to find that I still had exactly the same old problem. Then I spotted that I had a second Preference icon on the row below labelled Trackball Works. Lo and behold, when I opened that icon I found that I could configure the buttons and everything now works as it should - with one small exception; the double-click button will not open incoming emails in Entourage but what the heck? Meanwhile, the Mouseworks Preference panel is still telling me that I do not have a Kensington pointer device connected.
So, follow Fritz's advice, then look for Trackball works and, with luck, your problems will all disappear!
By the way, all these problems have been with my wife's G5 quad-core on which she had been running the older Expert Mouse Pro, model 64213 and Mac OS 10.5.8.

Good luck!

John.

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Answer 5

May 19, 2011 8:03 AM in response to volksplaner

volks,

which version are you successful with? Do you know where one would get a copy?

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Answer 6

Fritz Lang1 Author

Level 2

244 points

Jun 10, 2011 7:25 AM in response to Louis Melledy

http://us.kensington.com/html/1385.html#mac30I used this:

MouseWorks ® for Mac OS X Version 3.0

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Answer 7

Jun 10, 2011 9:33 AM in response to Fritz Lang1

I also have had some problem using Mouseworks 3.0 and Kensington Mice (various models) under Mac OS 10.4.6 and 10.6.7. In a recent exchange (earlier this week) of support message with Kensington their rep indicated, and I quote:

"We are sorry to inform you that the feature to zoom with the scroll wheel is disabled on Mac OS. We regret to inform you that the feature is not available in MouseWorks as well. Be advised, we would like to inform you that the MouseWorks is not compatible with your operation system."

I wrote back that, in fact, it does work on my Mac, except for the Universal Access Zoom with Scroll Wheel feature. I also asked if the plan on upgrading Mouseworks. This was their second answer:

"

Thank you for contacting Kensington Technical Support.

We apologize for the inconvenience caused. We regret to inform you that Kensington has no plans to update MouseWorks for Mac OS 10.6 and no other drivers are compatible to program the scroll wheel to zoom.

We apologize for any inconvenience this may have caused to you."

My solution - Junk Kensington and go buy a Microsoft (for Mac). or Logitech. They both work fine on all our Macs (we have four of them) and are fully programmable with those other drivers (as long as you buy the right models)

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Answer 8

Sep 20, 2011 11:46 AM in response to Fritz Lang1

I figured out how to get MouseWorks running on 10.6. The way to run it is to make your Mac boot in 32 bit kernel not 64 bit. Here's a link on how to do this:

http://support.apple.com/kb/HT3773

I have a 27" iMac that would give the driver missing error when I opened MouseWorks. After setting it run in 32 bit kernel, it is now work fine.

Running in 32 bit mode will probably make your Mac a little slower and may have other consequences, but it does let MouseWorks run.

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Answer 9

Dec 16, 2014 7:02 PM in response to Fritz Lang1

Where can I find an uninstaller to remove Kensington Mouse Works? The link posted at the Kensington site no longer works, and when I try searching the driver page at the Kensington site, it can't find Mouseworks.

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