Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

7.5.2 Update causing skipping when playing via AirPlay

Since the iOS 4 iPad update, I have been streaming music from my iPad to my AirPort Express from Pandora. There have been no issues with this until I performed the 7.5.2 update to my AX. Now, I am experiencing pretty consistent pauses/skips when trying to listen to music.

I checked my AirPort Express logs, and the only items I'm seeing that seem to be happening pretty frequently seem to be:

- Dec 18 18:51:43 Severity:5 Rotated TKIP group key.
- Dec 18 18:44:31 Severity:4 AirTunes stream from 10.0.100.11 stopped.

Anyone have any thoughts?

MacBook Pro, Mac OS X (10.6.5)

Posted on Dec 18, 2010 4:16 PM

Reply
62 replies

Feb 6, 2011 1:14 PM in response to Joe Roach

Well I couldn't take it any more, so I downgraded my firmware to 7.4.2 and the skipping has gone away. I've also noticed that my MacBook Pro and iMac get better signal strength with better speed.

While I'm normally a fan of upgrading whenever something is released, this is one case where upgrading causes more harm than good. If you're having problems, just downgrade to 7.4.2. You won't lose anything, and you'll gain some stability and speed back.

May 5, 2011 8:49 AM in response to davschmav

I went back and switched my firmware to 7.4.... solved my problem (at least my airport expresses played for 2 hours without interuption). I'll try the chanel change if I can figure out how to do it and if problem reoccurs.

BTW. I have 5 AE's. Two are extending my network (I live on 1 acre). Three are for airplay. Those three I rolled back to 7.4 and airplay seems to be fine now. The extenders I left at 7.5.

Jun 2, 2011 2:14 PM in response to Tim Hassett

Just to throw my two cents in, but I am having the same problem -- AX units will periodically go quiet and then after a few moments resume streaming music.


I'm running 5 AX units. Three are connected via ethernet on a gigabit network. One of the ethernet units creates an "N" network that the the 4th AX connects to (and which nothing else connects to) while the 5th AX connects to the house's general use G network (it's a big house and a big network). But other than music most of the network traffic is wired. Most connect to stereos with analog cables, but one of the wireless units has a TOSLINK connection to the stereo.


All are the newer N series AX units with 7.5.2 firmware, and itunes is 10.2.2.14 running on a Vista PC.


Miscellaneous laptops, ipads, itouch. Both of the latter use the Remote utility. A couple of gigabit network switches.


The PC with itunes on it is connected via ethernet. All music is stored on a home server, connected via the gigabit LAN, running Ubuntu 10.04 with Samba and fast eSata drives.


I see that some have had success dowgrading the AX firmware, and I may have to try that. The Airport utility was upgraded to 5.5.2 before the AX devices were upgraded to 7.5.2. At my GF's house all her music is stored on her laptop and she has the same problem, so I'm pretty confident it's not a server issue.


To try and narrow the problem down I am going to try:


  1. Airfoil instead of itunes (although I'll have to figure out how to play my itunes library)
  2. Using only the wired devices to see if its the wireless that is causing the problem
  3. If step 2 solves the problem then sequentially add the wireless devices back on -- I'm wondering if one flaky AX unit could cause a sync problem for the whole AX network and cause the skip? I wish there were a diagnostic routine for the AX units -- how does apple maintain sync across these devices?

I'll report back once I know more, but it is annoying.

Oct 6, 2012 8:55 AM in response to kewfromtakoma park

I'm having a related problem. As a classical music lover, this is driving me nuts. It's especially noticable in soft passages in the music, when the volume is turned up high. When the dynamics increase, little pops/clicks appear (they sound a bit like static noise). It happens at irregular intervals. When you play pop music, the clicks will disappear (drown) in the music. But for true audiophiles who listen mainly to jazz and classical music this is a severe problem.

I have checked everything and it's definitely an airplay issue. My apple lossless files are 100% okay and play without any problem, except when streamed via airplay. Also, it makes no difference whether you use the analogue or the optical ouptut from the airport express.


I've created a sine frequency sweep myself in Adobe Audition, from 20 Hz up to 20000 Hz with a duration of 25 seconds and a level of -6 dB.

When played through airplay, the clicks always start to appear after 4 seconds in the sweep, only to disappear at 23 seconds.

The clicks manifest themselves at different volume levels. To my ears, they make the same sound as when you change the volume in iTunes when streaming music through airplay. Only when you set the volume in iTunes extremely low, the clicks will disappear.

Apple engineers should use a frequency sweep to recreate the problem, as this is very revealing.


PS: file format isn't an issue here. I've converted the Apple Lossless file to MP3, and it makes no difference at all.

7.5.2 Update causing skipping when playing via AirPlay

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.