iPad Mail isn't downloading and can't reset via Mail, Contacts, Calendars

Same problem - any resolution?

1st hard reset your ipad-hold the the sleep/wake button for about 10-15 seconds until the apple appears, let the device restart, go into settings and see if delete account is available then. If not then providing you have sycned/backed it up in itunes, go to settings> reset> erase all content and settings & then restore your Ipad from last backup. the software update will remain on your Ipad and your emails settings should come back.

Message was edited by: Appltini

This just started with mine as well. Tech support said they'd never heard of it. They had me reset network settings, but that didnt helpI've done soft and hard resets, no luck. Unfortunately, I'm on the road and wiping/restoring is not an option. Anyone find an alternative solution? Did people find that the restore did work? I ask because I saw on another site that restore did not help someone, but that would be strange...

Does Apple review these questions at all?

What kind of mail servers have you configured connection to ?

I have found, that having a connection to a Microsoft Exchange Server 2003 can cause the phenomenon described to occur... Exchange Servers are connected using the Microsoft defined protocol ActiveSync which is different from IMAP, Pop3 etc...

Also when mail doesn't synchronize, and when mail settings hang, I experience that the Safari web browser on the iPad is extremely unstable... IE, suddenly when surfing the web, Safari closes down and returns you to the home screen..

I have found that rebooting the Exchange Server can make the mail synchronize again and also make the "mail settings" section behave as supposed... But this can only be temporary... Shortly after or after a longer period, the same phenomenon can reoccur...

I am continuing my investigation with a better and closer cause description and hopefully another solution than rebooting the Exchange Server...

But please everyone; are you experiencing this only when an M Exchange Server is involved, and which version of Exchange ?

Best

Jakob

Hi Jakob -- I'm connecting to Exchange for one account, and Gmail (via Exchange) configuration for another. I am not experiencing any other system instability... I haven't had any problems since the 4.0 release for the iPad (until a few days ago), and have had this email configuration since then. Additionally, I've had one Exchange account and Gmail via IMAP (or POP3? Not sure) since April, again with zero problems.

I unfortunately don't know the Exchange server version we use, nor do I have the ability to reset it. I also can't access my mail settings in order to turn off any of the mail accounts to see if shutting one or the other resolves the issue.

One other note - my battery drains very quickly now, even when in sleep mode the charge will drop over 30% overnight. I notice that, if I am in email, the network icon is constantly cycling, as if it is attempting to download messages and can't. If this is happening behind the scenes, it would explain the drain. Even if I switch to Airplane mode, the battery still drops when in sleep mode.

Have you recently changed the firewall settings on your DSL/Cable modem? That will impact MobileMe email (and probably other IMAP email systems).

I am on a different wireless network than usual, so I suppose that could be a possibility. However, when I turn off wireless on the iPad, I still cannot get into the Mail/Calendar/Contacts settings... As soon as I go into them, it freezes up and I need to kill it from the multitasker. In fact, I need to kill it twice -- I'll kill it, launch it again, it'll freeze on a completely empty page, I quit out, then kill it again -- and then I can get to Settings. But as soon as I click Mail/Calendar/Contacts, it locks up again.

The firewall suggestion is the only thing that I can offer. Sorry about that.

Quick update here... After leaving the area serviced by the wifi I was using, the settings were fully accessible to me... And going back, they became locked again. Definitely gives credence to philly's suggestion.