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ITunes scrolling problem - new drivers hasn't helped

Hi, I'm using a Dell laptop with Windows 7, 64 bit. The problem is when I am looking at my songs in ITunes. Using the up/down arrows or the scroll bar creates weird glitches on screen. The songs displayed just freezes with only a few at the top or bottom (depending which way I am going) actually scrolling. There is no refresh for the vast majority of the screen. If I click on a part of the screen that is frozen, the correct song for that spot will appear. If I then use the arrows to move up & down, I can manually get the screen to normal, but it is a pain. I first noticed this problem with iTunes 9 and thought iTunes 10.0 would solve it. No dice.
I have been finding similar threads and have tried everything that they mentioned with no results. Specifically, others have found issues with a multiscreen switch (not an issue here), with older BIOS (I just updated that), and with older drivers (I updated all the ones Dell told me to yesterday).
I have Windows Update on automatic, so all recommended and important updates are happening.

Dell Inspiron 1545, Windows 7

Posted on Dec 23, 2010 8:36 AM

25 replies

Mar 23, 2011 8:01 PM in response to cobycreature

This solution worked for me:

Right click on the iTunes icon
Select "troubleshoot compatibility"
select "troubleshoot program"
select the checkbox for "The program requires additional permissions"

this seems to set the program to run as administrator. This fixed both my scrolling problem and my authorization problem (purchased videos would not play or sync)

wxrocks

Level 1

0 points

Jun 10, 2011 8:18 AM in response to Phil-tanguero

I find closing the ITunes Sidebar clears up this problem. Sorry Apple - you can sell me stuff only up to the point it screws up my use of the software, then i close it.

Jul 30, 2011 6:11 AM in response to T.Tran

This did not help anything... the same problem persisted! BUT... I found that wxrocks is right in saying that if you close the sidebar (the one for album artwork) then the scrolling issue works perfectly!! Thanks wxrocks, better luck nextime T.Tran!

izigot12

Level 1

0 points

Dec 13, 2012 11:56 PM in response to Phil-tanguero

My problem is NO scroll bar at all with the latest version of itunes. I can not scroll the page at all! I have uninstalled and reinstalled the new itunes 7 times and the problem persists. I use a Dell inspiron with Windows Vista. This is the first time I've had a problem with itunes. any suggestions?

Dec 14, 2012 7:09 AM in response to izigot12

I'm having same problem. No scrol bar on the right, which is really annoying. Have Widows 7 on a Dell, so don't think it'san OS issue. Ddi you get any help from anywhere/one?

izigot12

Level 1

0 points

Dec 14, 2012 4:56 PM in response to Phil-tanguero

There is a small black and grey box in the upper left hand corner of the itunes page.I clicked on that which brought down a menu.I clicked on preferences which opened the general preferences window.I clicked on advanced which opened another window. at the bottom of that window is the option to enable the full keyboard navigation. I clicked on that. Now I can scroll itunes pages using the up and down arrows on my keyboard.

wxrocks

Level 1

0 points

Dec 15, 2012 8:17 AM in response to Phil-tanguero

What I noticed with the new version is it sizes too large in Windows 7. What I do is pull the window down in the window using the title bar, then resize from one of the top corners to make the iTunes window smaller than what the screen size is. Then hit the maximize button and it resizes properly to the screen size and the scroll bar is there.

Jan 3, 2013 7:23 AM in response to wxrocks

Wow, just wow!! Total Shock!! 😮 This restore down the window, resize then maximize actually works also with Itunes 11. Now I can finally see the scroll bars and not have a headache every time I use ITunes. Thanks much!! 🙂

mman454

Level 1

8 points

Jan 23, 2013 3:02 PM in response to Phil-tanguero

Resizing the window then maximizing it works temporairly, if you close iTunes you have to resize it and maximize it again. Personally I think you should not have to use compatability mode for software that is supposed to support your version of windows.

Apple please fix this issue before the next major release of iTunes, because I really don't want to wait a half of a year for this problem to be fixed. I know I for one would very much apprecieate this small fix.

mman454

Level 1

8 points

May 30, 2013 5:33 PM in response to Phil-tanguero

It looks like apple fixed this with iTunes 11.0.3!

ITunes scrolling problem - new drivers hasn't helped