Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Iphone 4 and I can't delete photos, please help.

OK, i copied/synced some photos off of my cpu desktop and it automatically created an album called Photo Library. Well i have Camera Roll and Photo Library as albums. I can go into Camera Roll and delete anything just fine since it gives me the option in the lower right hand corner. When i go into the Photo Library album, that it created on its on when i copied the pictures from my cpu to my iphone, it DOES NOT give me the option to delete them in the bottom right corner. I've gone to itunes and windows explorer and it doesnt even show the pictures as even on my phone so i can delete them that way either. It only shows the camera roll album and thats it. Does anyone know how i can get the pictures off my phone?
Thanks

Dell, Windows 7

Posted on Dec 30, 2010 8:59 AM

74 replies

Dec 19, 2013 3:12 AM in response to Hogfan25

I cannot get these pictures off my phone. Does it have anything to do with ICloud? I have a joint iCloud account with my brother & I'm getting all of his photos too. But, I still can't delete my own either. I have like 1,000 photos when I really only have about 300.

Jan 18, 2014 10:42 AM in response to Hogfan25

I had this problem too. When I went into the photos tab on iTunes, the "sync from" wasn't checked. All I did was check it, chose "selected folders" and didn't check anything else. Then I pressed Apply and it worked! This is probably the easiest way to get the pictures off and there are a lot of people on here that overexplain it and make you confused. I hope I helped (:

Feb 4, 2014 12:41 PM in response to Hogfan25

Okay so none of these solutions really worked for me. The image capture thing worked for some of the photos, but now I keep getting "import error" messages for no reason and I still have over 500 unwanted photos. No matter what I do I keep getting import error. Any solutions? Oh and I'm using a MacBook Pro.

ecfletch

Level 1

0 points

Mar 4, 2014 2:10 PM in response to Hogfan25

The only solution that worked was:

Open iTunes and plug in your phone
Go to the 'Photos' tab
Select 'Sync Photos from..'
Pick ANY folder from the drop down menu
Click 'Selected folders'
Do not check any of the boxes under 'Folders'
Click the 'Done' button
Click apply

It will delete those previously synced photos without adding any others.

bremely

Level 1

0 points

Mar 4, 2014 7:35 PM in response to ecfletch

The only problem with that solution is that my iPod Touch doesn't connect to my computer anymore through the cable. Can anybody tell me the community page for the solution to that problem? I tried their help page on it but that method didn't work and it won't let me revert to an older driver version.

AmishCake

Level 6

9,636 points

Mar 5, 2014 10:17 AM in response to bremely

Windows doesn't detect iPhone: http://support.apple.com/kb/ts1538

Mac: http://support.apple.com/kb/ts1591

You can also try following the steps in this article: http://support.apple.com/kb/ts5376

bremely

Level 1

0 points

Mar 5, 2014 3:12 PM in response to AmishCake

The first link is the method I used because I have windows and iTunes works perfectly fine. Is there somewhere else I can look for a solution? Windows greys out the option to go back to an older driver software so that's out of the option as well.

Ally501

Level 1

0 points

Mar 12, 2014 2:03 PM in response to Marie26.08

Thank you.....thank you.... for posting this as it helped me

May 1, 2014 4:05 PM in response to ecfletch

I tried following these steps and my iphone still thinks I have 2500 photos on it when i have about 1000 less than that... not sure what I might be doing wrong. I have unchecked all the folders. when i click on photos in my iphone there are no albums etc there but in Settings/About it says the photos are still there and obviously that's taking up storage space!!! Help!! Thanks in advance.