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Iphone 4 dead in a tropical country! Unrecoverable error 2001

Hi folks,

I was happily wondering around here in Brazil and my iphone decided to die! After a long period only restarting to the white apple logo, I managed to get a good internet connection and I tried to put it in recovery mode and itunes downloaded the last update and tried to recover it.

But now it goes into recovery mode, checks with apple, reads like it is starting the recovery, and when it checks with apple again, gives me this nasty error "The iPhone "iPhone" could not be restored. An unknown error has ocurred (2001)."

I tried everything by the book including resetting the SMC in my macbook pro.

My phone is still under 90 days old, which means I could still call apple care. The problem is that here in Brazil, they tell me to call my mobile provider and no, my mobile provider is not brazilllian (uk).

Any ideas? I am desperate and there's no blue sea and coconut trees that can make me less obsessive about it.

Eduardo.

I have a

MBP 2.4 Intel, Iphone 4, Mac OS X (10.6.5)

Posted on Dec 30, 2010 9:54 AM

26 replies

Jan 14, 2011 10:32 AM in response to Linden Glen

Actually I looked for this water damage indicator thing, but I don't see anything.
Where is it really located? It is very humid here. Brazil, Recife, which is a very humid place.
I started having the issue when I was at london Heathrow nightmare just before the christmas.
They made us stay in the cold for 6 hours at -7 degrees Celsius.

Could that be it? I'm not sure but no way this got near the water, it wasn't snowing, but yes, when we do get out of a plane here in Brazil, my glasses usually get wet.

Feb 27, 2011 5:26 AM in response to Eduardo Serrano

To all that replied with similar problems, I've got back to England and had my iphone replaced.

Then I asked the genius what would happen if it breaks again when I am in Brazil. He then asked for a brazillian colleague working at the store (genius as well) and he told me that any apple authorized technical support can do the same and replace it. It's a little unknown fact, but even if your phone was bought abroad, you can still fix it.

Hope this helps you all.

Feb 27, 2011 5:28 AM in response to Eduardo Serrano

Like I said the apple store in Convent garden solved my problem. It even answered my doubt about apple care coverage.

Feb 27, 2011 5:33 AM in response to Augusto Belgamo

Hey Augusto,

Como eu disse no meu post em ingles, eu acabei de ter o meu iphone replaced na Apple Store aqui em londres. O "gênio" chamou um outro que era brasileiro. Ele me falou que nenhuma das 3 operadoras vai te ajudar no Brasil. Falou que qualquer assistencia tecnica autorizada da apple no brasil pode consertar o teu fone. Eles tem o mesmo poder de uma apple store. E a garantia é mundial da apple.

Tamara

Level 6

13,738 points

Feb 27, 2011 6:04 AM in response to Eduardo Serrano

The Brazilian store cannot replace your UK iPhone if it breaks in Brazil. The information you were given is incorrect.

Feb 27, 2011 6:29 AM in response to Tamara

Felipe, a genius of Apple Store in Convent Garden, said the following:

"Apple care support is worldwide. Your phone is covered in Brazil under this. So, you need to take it to an apple authorized technical support center and if, like in your case, it needs to be replaced, they would have replaced it."

He even told me that whilst in Brazil, he visited one of those centers to confirm this information.

So, are you saying that one employee of apple, that happens to be brazillian, has given me the wrong information?

Tamara

Level 6

13,738 points

Feb 27, 2011 7:21 AM in response to Eduardo Serrano

Felipe is wrong. You can get support but you CANNOT get a replacement. The iPhone warranty is country specific and the phone needs to go back to the country of origin for replacement. Brazil does not have UK service units in stock so they would be unable to replace your phone if it broke in Brazil.

Vanzelot

Level 1

4 points

Feb 28, 2011 11:30 AM in response to Eduardo Serrano

You never tried to uninstall your itunes version 10.1.1 and download and install the latest itunes version 10.1.2. Maybe you dont have to wait for a month to use your iphone. Anyways, your iphone was replaced already. Enjoy.

Davi1a

Level 1

0 points

Dec 26, 2011 6:42 AM in response to Vanzelot

I have the same problem, my phone went into a coma on Xmas eve, while I was on a skype call, I have tried everything on this website and I have had no luck, IUSACELL in Mexico say they will diagnose the phone in 24 hrs. I have never jailbroken the device and this seems to be happening a lot, from what I have been reading in the web. I depend heavily on my iPhone for work, I am due to travel tomorrow for work before new year and I am phoneless.

What is the most hands on solution apple can give me in Mexico if my carrier can't solve my problem by tomorrow morning?

davi1a@me.com

Feb 11, 2012 10:48 AM in response to Tamara

I know this topic is quite old, but if anyone else reads this misinformation, it may discourage them from getting the proper care they require.

Apple will replace a iPhone/iPad/iPod from one country in another country!

I live in Canada and get all of my Apple products from the US because I can generally get them earlier and I'm a fanboy. I can get (and have had) any of those items warranty replaced at ANY Canadian Apple store. No questions asked.

I don't know where your information is from Tamara, but my experience speaks to the opposite.

(This is assuming that both countries are the same service type and that you purchased the phone through Apple and not a specific service provider - i.e. factory unlocked)

Apr 2, 2015 1:35 PM in response to GmanGraves

Same I say, a old post, but I travel a lot between countries and use apple products and experienced different cases of support and replacement, so: just go and try if apple fixes it, with or without replacement.

Iphone 4 dead in a tropical country! Unrecoverable error 2001