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WindowServer crash and freeze

Sometime after updating Mac OS X to 10.6.5, I started experiencing seemingly random "logoffs". Or what appears to be the computer randomly logging out.

I would come back to my laptop, seeing I've been logged off with all my applications having been restarted. (I turn off authentication upon logging in)

Sometimes it would happen when I just get back to my computer. I would see the screen flash blue, the computer logging me off and logging me back in.

I did some hunting and eventually stumbled upon the WindowServer logs in the Console application and could see a history of crashing.

All the WindowServer crash logs had the line:

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.GeForceGLDriver 0x0000000200012910 gldAttachDrawable + 2528

So I thought there might be something wrong about a) the driver or b) the hardware.
The applecare supplied hardware tests did not reveal anything wrong with the video ram.

Since the problems only occured when I got back to my desk or when I left the computer inactive, I figured it might be the screensavers. I disabled the screensavers and set my monitor to sleep after a set amount of time.

Lo and behold, that fixed my problem! No more logouts... until yesterday, when I made a flash video run fullscreen.

Googling for the symptoms, I found many other people were experiencing similar issues. I hope with this post that others will be able to lessen the issue by disabling screensavers.

That said, Apple needs to get their stuff together. Either the Nvidia driver is bad or WindowServer has problems or both. This is unacceptable.

I expect my applications to crash but WindowServer to keep running.

Apple, please fix this.

Message was edited by: sayhello

Aluminum Macbook Pro 15", Mac OS X (10.6.5), 2.2GHz 4GB 667 MHz DDR2 (Late 2007)

Posted on Dec 30, 2010 9:38 AM

Reply
28 replies

Apr 17, 2012 7:17 AM in response to Peter Jones12

Yep, same happened with me! All was working well for a week or so and then I had the same thing happen the other day. I think a trip the Apple store is required. All very frustrating though as it's not something we can simply make happen. At least there's the crash logs that the Genius Bar guys can look at and hopefully conclude that there's an issue with the hardware.

Aug 4, 2012 4:22 PM in response to Alan Green

Hey Alan,


Yes, I do think it's a graphics card issue. However, I sincerely hope that I won't have to take my new Macbook Pro in for a repair - I live in Darwin, Australia and there is no Apple Store within about 2000 km's. Only 'certified' repairers and I've had my fair share of dodgy experiences with them ...


Best wishes,



Eric

Aug 5, 2012 9:35 AM in response to Alan Green

15-inch Mid 2010 MBP on Lion 10.7.4. Replaced logic board. Connections to external displays still cause random display corruptions and Screen Saver crashes as well as Windows Manager crashes. Going back to a 'Login' screen also does not help much, but does help a bit.


Most of my crashes have been in com.apple.GeForceGLDriver, for example,


3 com.apple.GeForceGLDriver 0x00000002000b4980 0x200000000 + 739712
4 com.apple.GeForceGLDriver 0x00000002000b4a59 0x200000000 + 739929
5 com.apple.opengl 0x00007fff89999117 CGLFlushDrawable + 65


This is very consistent and occurs every few days to sooner. Going back to the Apple store and asking for the replacement did not address the issue in my specific case. Loathe to go back to the store unless it becomes more frequent.


My last reboot was 13 days ago, almost ready for one in a day or two.

Aug 5, 2012 2:34 PM in response to Loner T

Could it have to do with any apps/tools running in the background?


I've got the following in my Login Items list:


TextExpander

BackTrackBA

TotalFinder

Moom

Jumpcut

PresButan

Quicksilver

Default Folder X

xGestures

MicrosoftMouseHelper (installed by xGestures)

gfxCardStatus (only because of this issue so the problem existed before installing this tool)


Apart from that, I've got the following installed:


Microsoft Intellipoint (Driver for Intellimouse Optical)

1Password

KeyRemap4MacBook

Trickster


Here's a list of 'My Processes':


362 1PasswordAgentEric0.0530.9 MBIntel (64 bit)
524 Activity MonitorEric4.0332.4 MBIntel (64 bit)
307 Address BookEric0.0287.4 MBIntel (64 bit)
360 AirPort Base Station AgentEric0.032.1 MBIntel (64 bit)
346 AppleMobileDeviceHelperEric0.0319.1 MBIntel (64 bit)
336 AppleSpell.serviceEric0.024.6 MBIntel (64 bit)
345 athEric0.064.1 MBIntel (64 bit)
341 athEric0.044.1 MBIntel (64 bit)
368 BackTrackBAEric0.0434.1 MBIntel (64 bit)
332 com.apple.dock.extraEric0.0212.3 MBIntel (64 bit)
328 cookiedEric0.021.8 MBIntel (64 bit)
378 Default Folder X HelperEric0.0210.8 MBIntel
124 distnotedEric0.084.6 MBIntel (64 bit)
312 DockEric0.0377.9 MBIntel (64 bit)
315 FinderEric0.08101.9 MBIntel (64 bit)
318 fontdEric0.025.3 MBIntel (64 bit)
366 gfxCardStatusEric0.0229.2 MBIntel (64 bit)
331 imagentEric0.0210.1 MBIntel (64 bit)
311 iTunesEric0.420195.4 MBIntel (64 bit)
335 iTunes HelperEric0.034.1 MBIntel (64 bit)
373 JumpcutEric0.0212.4 MBIntel
361 KeyRemap4MacBookEric0.0431.1 MBIntel (64 bit)
119 launchdEric0.022.1 MBIntel (64 bit)
276 loginwindowEric0.0221.0 MBIntel (64 bit)
308 MailEric0.012175.1 MBIntel (64 bit)
159 mdworkerEric0.0439.9 MBIntel (64 bit)
371 Microsoft Database DaemonEric0.0312.8 MBIntel
377 MicrosoftMouseHelperEric0.1214.8 MBIntel (64 bit)
370 MoomEric0.7226.0 MBIntel (64 bit)
309 pboardEric0.011.0 MBIntel (64 bit)
374 PresButanEric0.0214.6 MBIntel (64 bit)
522 Quick Look HelperEric0.046.6 MBIntel (64 bit)
375 QuicksilverEric0.0342.5 MBIntel (64 bit)
306 SafariEric0.114158.8 MBIntel (64 bit)
325 Safari Web ContentEric0.412249.3 MBIntel (64 bit)
310 SkypeEric0.027154.4 MBIntel
513 System PreferencesEric0.02271.4 MBIntel (64 bit)
314 SystemUIServerEric0.1226.2 MBIntel (64 bit)
313 talagentEric0.0218.5 MBIntel (64 bit)
367 TextExpanderEric0.4858.7 MBIntel (64 bit)
383 TextExpander HelperEric0.0224.3 MBIntel (64 bit)
384 TotalFinderCrashWatcherEric0.027.6 MBIntel (64 bit)
372 TricksterEric0.0260.6 MBIntel (64 bit)
299 UserEventAgentEric0.0310.6 MBIntel (64 bit)
352 warmd_agentEric0.021.9 MBIntel (64 bit)
376 xGesturesEric0.6413.0 MBIntel
527 xpchelperEric0.024.6 MBIntel (64 bit)


Anyone have any of these apps running that they think may be causing any trouble?


Cheers,



Fazza

Aug 5, 2012 6:17 PM in response to Fazza_

It happened again when I hit the 'Save As' command in Word 2008. This is extremely frustrating as I am working on a journal article and the random logout does not allow Word to do an autosave on crash and thus an auto recovery.


I am now running in Safe Mode to get some actual work done. Please Apple, look into this. I have paid $3700 for this machine and I cannot use it for my work!!!

Aug 5, 2012 7:01 PM in response to Fazza_

Given your situation, Eric, my suggestion is to contact Apple support and ask them to see if they will provide a replacement laptop via mail when you send in your machine for repairs. Since most of the Australian stores are on the southern coasts, Apple may do that. In my case, Apple Geniuses kept the laptop for a week to order a replacement logic board and run tests prior and post-replacement to make sure there was nothing else wrong.


I luckily have an older Early 2008 MBP that I use as a backup machine.


One thing that puzzles me is what machine model you have.


My Mid-2010 MBP is considered one with issues, but Alan's post mentions a 2012 MBP, which should not be part of this issue. 😮 Is your machine more recent than 2010? 😕


I have most of the applications you mention. I also run Office 2011 for Mac, not Office 2008 as you mention.


Message was edited by: Loner T


PS: May I also suggest that you try OpenOffice, even though I suspect your crashes are unlikely to disappear.


Message was edited by: Loner T

Aug 5, 2012 7:44 PM in response to Loner T

I am already in conversation with Apple support. Their current suggestion is to run in Safe Mode and see if the problem happens there too. However, I simply need so many tools to work efficiently. I can see a long process with re-installs etc. coming. I hate this BS. All I need is someone who can read console logs. I'm 99% certain that the anser is in there.


Anyway, I've got the newest Retina Macbook Pro, 2.6 GHz, 16GB RAM, 768GB SSD. All software, firmware and OS are on the latest versions as far as i am aware.


And yes, I've got a 2009 MBP as a backup, however, creating images with SuperDuper and then running off that costs a lot of time.


I'm just baffled by the non-response from Apple. There are numerous threads on this topic and the only commonality is that it has something to do with either the graphics card, driver, automatic switching or video in general.

Aug 6, 2012 8:31 AM in response to Fazza_

You have the latest machine, and such problems point to NVidia Graphics. I use gfxCardStatus v2.2.1. Can you get the machine out of safe mode and make the graphics 'Integrated Only' and monitor the stability of the system. Apple's love for NVidia is very strange, knowing that it has caused them much grief. I personally prefer AMD Radeons, but 'grass is always greener on the other side'. 😉


Message was edited by: Loner T

Jan 21, 2013 5:22 AM in response to Jonny12346

Despite everything I've been saying above, the Apple support actually did figure out the problem. It was one of the third party applications that was running in the background.


The support crew asked me to temporarily remove/rename the launchagents and launchdemons folders in the various ../libraries/ folders (don't ask me if that was under Macintosh HD, System or User, it's over half a year now since I did this). So if anyone is having the same problem, try renaming these folders one by one. Once you've identified in which folder the offending third party application sits, delete each demon/agent one by one.


If I remember correctly, for me it was a ******* called KeyRemap4MacBook. Could be because I used an older version, though ...


Good luck!


Fazza

WindowServer crash and freeze

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