Alarm glitch caused me to miss flight from Paris to US

This little 2011 alarm glitch caused us to miss our flights from Paris to Charlotte as well as the following additional costs:

$400 Rebooking fees
$200 2 hrs on phone with US Air to rebook tickets
$300 Hotel room to stay to catch flight the next day (only option)
$100 Meals due to extended stay

Total $1000. I wish they would have seen this coming and alerted the public.

iOS 4

Posted on Jan 4, 2011 8:30 AM

Reply
17 replies

Jan 4, 2011 8:45 AM in response to ckurtz13

In engineering, we have this term called "single point of failure". It refers to the prevention of having something critical be dependent on another critical event occuring, without some sort of failsafe mechanism. In common terms, it means ALWAYS have a backup plan. I would think that if $1000 was on the line, you would have had a second unrelated alarm set, which is what I always do.
Lesson learned, friend.

Jan 4, 2011 2:41 PM in response to mark75090

mark75090 wrote:
In engineering, we have this term called "single point of failure". It refers to the prevention of having something critical be dependent on another critical event occuring, without some sort of failsafe mechanism. In common terms, it means ALWAYS have a backup plan. I would think that if $1000 was on the line, you would have had a second unrelated alarm set, which is what I always do.
Lesson learned, friend.


+1

There was a long period of time for me when I was in hotels every week as much or more than I was at home. Flying wasn't always involved with my regular travels, but when it was and I had an early flight that I couldn't miss, I always had a least one backup wake-up alarm but usually 3 especially at a hotel. Some of this was before handheld cell phones so I had a portable/small battery operated travel alarm, I set the alarm clock in the hotel room, and I had a wake-up call. I've never missed a flight based on missing a wake-up alarm, but I never depended on one - always a backup having two at least.

Jan 4, 2011 11:02 PM in response to Allan Sampson

what the **** guys....

... this problem happened in Australia and Norway before. Apple knew about this problem and did nothing to fix it. A smartphone for 650€ is not able to ring!? There are severel free alarm clocks in the app store and all of them were running without any problem 🙂 just the apple product f * it up.

seriously... to support apple in this fact is a kind of stockholm-syndrom.

I hope they are able to build an working Clock/Alarm App.

Jan 5, 2011 3:16 AM in response to ckurtz13

SO "us" only had one alarm set?

Im sorry but i too had a flight early on Jan 1st, and I survived - it's called a back up alarm. But yes i agree it's utterly lame of apple not to be able to program a simple alarm app properly especially after the time change issues we had a few months back.

Imagine the phone had crashed in the night. It happens. Or it had slipped into silent mode? Or even you had just slept too deeply. you paid the price for relying on one phone - iPhone or other. Apple made a dumb mistake, but so did you.

Sorry you'll have to cut back on your lavish 100 dollar a day eating habits!

Jan 6, 2011 6:46 AM in response to genegex

what the **** guys....


seriously... to support apple in this fact is a kind of stockholm-syndrom.


What you and many others don't seem to realize is that most here (me included) are not supporting Apple at all(they screwed up), we're just not supporting people blaming their problems on an alarm clock. The 'dog ate my homework' is not a valid excuse, ever. Act like a mature adult and take some responsibility for your actions, or lack of in this case.

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Alarm glitch caused me to miss flight from Paris to US

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