Alarm glitch caused me to miss flight from Paris to US

This little 2011 alarm glitch caused us to miss our flights from Paris to Charlotte as well as the following additional costs:

$400 Rebooking fees
$200 2 hrs on phone with US Air to rebook tickets
$300 Hotel room to stay to catch flight the next day (only option)
$100 Meals due to extended stay

Total $1000. I wish they would have seen this coming and alerted the public.

iOS 4

Posted on Jan 4, 2011 8:30 AM

Reply
17 replies

Jan 6, 2011 7:46 AM in response to deggie

deggie wrote:
I realize that, I realize not everyone lives in the US. But are you telling me that the 1st and 2nd occurred at different periods in Norway than they did in Sweden and Denmark?


That was not your original question. I saw your original question and answered it.
Now I will again.
No, I don't imagine so.
I speculate that the frustration is toward the company that found the problem on the 1st of Jan, and did not send an email to every itunes account linked to an iPhone the same day to warn people.
I work in a company that would email its entire client base with a link to a website that is multilingual and we could probably set that up within a few hours of being directed to an issue.

Jan 6, 2011 11:20 AM in response to iZian

My question was part of a response to someone else regarding a particular bug that occurred. What you actually did was butt in and take it out of context.

I quite understand the frustration and have said so. I also suggested that Apple should have sent a text message to iPhone users. Email would not have worked near as well as Apple does not necessarily have the active email accounts of all iPhone users.

Your company could within hours push out emails to 100 million users? And you have a current database of these 100 million users around the world? Do have to say I am impressed.

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Alarm glitch caused me to miss flight from Paris to US

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