Please contact itunes support to complete this transaction????????

well im getting this stupid error and i tried almost all of my family members credit cards

"please contact iTunes support to complete this transaction."

and i hate it i cant buy or even create an account because of this stupid error
if someone know how to resolve this let me know please

Inter 2.5GHZ, Windows 7

Posted on Jan 5, 2011 5:57 AM

Top-ranking reply

vlopresti

Level 1

21 points

Posted on Feb 27, 2011 10:19 AM

I fussed with this problem for a couple hours and had success with the following workaround. Keep in mind I am an iPhone user and make purchases via mobile on the itunes store which I think is related to this issue.

Backstory:

I was attempting to purchase music from the iTunes store and upon the review of billing information it provides the ominous message "Please contact itunes support to complete this transaction" which people are seemingly having no luck with.

I believe (from what I have read) this is an issue with multiple devices sharing an itunes account.

To remedy, I went into the iPhone Settings -> Store -> View Apple ID

Sign in as requested after choosing "Continue" and then tap your "payment info" box. Re-enter the "Required" Security Code field along with verifying the remaining fields. Choose "Done" and then login to your itunes account on the problematic device and retry.

I was able to make this work with two separate itunes accounts with two different accounts so I dont think it was a fluke.

Good luck!!

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186 replies

King_Penguin

Level 10

334,834 points

Aug 8, 2017 9:32 AM in response to Amy969699

Do you have a question about it ? The message means that you have to contact iTunes Support, if you haven't already done so you should contact iTunes Support as instructed to do.

Khoskash

Level 1

4 points

Aug 17, 2017 2:36 PM in response to Sersem

Hi to whom it may concern

I have tried buying the coins from my card and serval other cards but for some reasons I can't purchase it . Can you please help me purchase the coins .

Many thanks

King_Penguin

Level 10

334,834 points

Aug 17, 2017 11:57 PM in response to Khoskash

Can you please help me purchase the coins .

No we can't, we are fellow users, you have to contact iTunes Support as instructed to do by the message that you are getting

kb1951

Level 10

126,363 points

Mar 27, 2018 1:35 PM in response to amandafrommonongah

Hold off doing anything at this time. There have been multiple posts from others receiving the same message. We will have to wait for any announcement from Apple on this situation.

kb1951

Level 10

126,363 points

Apr 19, 2018 4:18 PM in response to thearo

You will need to provide more information before we can even begin to help you. Please explain what ID you want to use and why you can't use it now.

King_Penguin

Level 10

334,834 points

Jun 17, 2018 7:03 AM in response to hifza118

We can't, a message to contact iTunes Support means contact iTunes Support

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Please contact itunes support to complete this transaction????????