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Apps will not download

I have 3 downloading apps that are in the "waiting" mode in my dock. They have not downloaded any data at all - they've been in this state for over two hours now.

I have two other computers on the same network that have downloaded the same apps within seconds.

I've tossed cookies, restarted the app store, restarted the computer….what else can I do? Any app I try to download on this one computer just seem to "wait" forever with no activity.

Help?

Thanks
TimR>

MacPro, OS X 10.6.6

Posted on Jan 6, 2011 9:30 AM

95 replies

daveoran

Level 1

10 points

Jan 11, 2011 8:26 AM in response to Timothy Rasmussen

The common theme in nearly all of these scenarios is multiple active IP interfaces - that's the case with Ethernet/Airport, bonding, VLANs, and VPNs.

It seems to me that while there might be multiple bugs involved in the App Store application, there is definitely a bug related to detecting connectivity to the store when you have multiple active interfaces (actually most likely the bug is in the storeagent daemon since it affect background operations and not request/response HTTP operations).

At least there's a workaround until Apple fixes this.

DaveO.

Jan 12, 2011 6:39 PM in response to daveoran

What is the best way to bring these issues to Apple's attention? I had a case open with Apple's Express Lane. They told me to post to http://www.apple.com/feedback/ which seems like a blackhole. Is there an official to get a defect/bug open against the App Store application?

bdwelle

Level 1

4 points

Jan 14, 2011 11:26 AM in response to VantageMatt

Mine was stuck in "waiting" too. Based on the info I saw here, I ejected Zumodrive (like Dropbox) which appears as a mounted volume, and the apps finished installing. Weird.

Jan 15, 2011 3:59 PM in response to Timothy Rasmussen

Same here... works on my laptop but will not work on my iMac. Help!

Letku

Level 1

0 points

Jan 16, 2011 12:37 PM in response to Timothy Rasmussen

Same problem here. No download from app store. I can only see the purcahses.Both are paused or waiting...I even cant press the resume button.I have an aggregated ethernet, but I cannot seem to turn it off...
System preferences--> Network--> Manage Virtual interfaces--> deleting.
And applying changes.

When I start my Network preferences again: "New connection found" indicating to my aggregated virtual connection. So I can´t remove the aggregation. What to do?
Can anyone help ?

Thanks

Kari

Jan 17, 2011 12:51 PM in response to VantageMatt

I have filed Apple developer bug 8874574 against the 802.1q issue and noted the other problems

Feb 2, 2011 1:53 PM in response to crabideau5691

crabideau5691 wrote:
So are you guys by any chance on a network where you're required to VPN to connect to the internet? I'm at school and to use our wireless network we have to connect through a VPN. I've been having the same problem trying to download apps from the store and I thought that might be a problem (the app store in iOS doesn't work over VPN).

DING! DING! DING!

I was behind a VPN. Turning this off fixed it immediately. Thanks!

klpksp

Level 1

0 points

Feb 10, 2011 6:11 AM in response to crabideau5691

Ah, thanks a million, that solved it for me – disconnected the VPN, and it was downloaded in seconds. Thanks!

Mar 22, 2011 4:37 AM in response to klpksp

The 10.6.7 update resolved the AppStore downloading over 802.1q interface problem. I do not use wireless, vpn or bonded interfaces so I am unable to test for those issues.

edgarc

Level 1

0 points

Mar 22, 2011 7:59 PM in response to Timothy Rasmussen

Updated to 10.6.7 and I cannot download, before that I downloaded all my apps. I've trashed the caches, the preferences, the cookies, re-install bundle 10.6.7 on safe mode, verified the account and details... and I've still got the app store waiting when I hit download. Before that I used to have the null account error. Network issue does not solve anything since my only connection is airport. I'm in UK. Any suggestions?, thank you

edgarc

Level 1

0 points

Mar 23, 2011 2:56 PM in response to edgarc

Well, I've found the solution: to enable Spotlight... since I had it disable, it seems that the App Store application relies heavily in spotlight, which is terrible since I disable spotlight because I don't use it and in a Macbook Air late 2010 with SSD, the constant indexing may cause faster decay of SSD, not to mention the memory tax and CPU load every time mds works... now, you can add another reason for erratic behaviour on the App Store: Spotlight, network locations, cache and account... not a good application...

Jul 20, 2011 11:55 PM in response to Llama3

I found signing out and back in to the app store allowed it to reset and it is now downloading the app that was stuck.

OllieO96

Level 2

247 points

Jul 21, 2011 12:47 PM in response to Timothy Rasmussen

I updated my MacBook today from Leopard to Snow Leopard looking forward to some of the new features. I too have this problem with the apps just sitting there waiting so any help would be great!

Jul 21, 2011 1:34 PM in response to daveoran

Jep, it works - you have to disable the ethernet connection!

thank you so much, can't wait for lion! 🙂

für unsere deutschen mitbürger: ihr müsst in den systemeinstellungen "ethernet" deativieren, dann geht es!

Jul 23, 2011 9:57 PM in response to Timothy Rasmussen

I upgraded to Lion and this issue is finnally gone.

Apps will not download