Sorry that you are still experiencing problems with the iPod Touch. Let's try some other stuff:
stamper272001 wrote:
it says that the ipod and all its contents will be deleted and filled with music from her current library.
Normally when it says this, it means that the iPod is synced with another machine. It's very strange as you listed that it isn't.
In this instance I would restore the iPod touch and begin as normal. I assume that as this is the iPods main library, that all it's current content (music, video, books, apps etc) are stored on the computer?
If this is the case then it will be no problem resyncing them back on to it. This will for sure fix the problem - although it's disappointing no to be able to tell you what has caused it.
So - to restore:
1) Connect iPod to iTunes
2) Click on your iPod from the column on the left under devices
3) When the iPods home screen comes up you should have the an area in the middle which gives you 2 options: 1 to check for updates and 1 to restore. Click on restore.
4) iTunes will now prompt you with the message about losing all the content on your iPod. As long as you have
all the content on your iPod on this computer then I wouldn't worry as you will be able to resync it right back on there. At this point anything that is on your iPod that is
not on your computer will be lost.
5) iTunes will now restore your iPod to factory settings. When it's finished you can set up your iPod again.
Before doing this you can check your iTunes to see if it has made a back-up of your iPod. If this is the iPod's primiary library/computer the it should be backing up the device every time you connect it. You can check for the back-ups by looking here on your mac/pc:
iTunes > Preferences > Devices > You should see your iPod in the box along with the date and time it was last backed up.
Example:
If there is a backup you should be able to restore the iPod to it's most recent back up once iTunes has restored it to factory settings.
I hope this has helped - give it a try and let me know. It should solve the problem...it might take you 30 minutes to do it but it usually fixes most things.
Best of luck..
Ricky