Various, Mac OS X (10.6.6)
This problem has not been solved so far.
I´ve still got the same Problem.
Any recent updates to this thread? The concern I have is when iCloud is live and I need to update all iWork apps on multiple devices. If iWork is not recognized as installed in the App Store - then how will my other non-IOS devices know? (I already have the iWork suite installed on IOS).
FishComputer wrote:
Unless you purchased them through the Mac App Store, you have to use software update
Hmm, why is that?
I recently purchased a new iMac which included iLife '11. The App Store reports GarageBand, iMove and iPhoto as 'INSTALLED'; none of which were purchased in App Store.
However my iWork '09 components, puchased on DVD, are not recognised by App Store.
Hi ennio99
The reason iLife '11 is showing installed is because you purchased a new mac which came with it installed. Once you linked the new mac to your Apple ID, Apple in the background, link the iLife '11 suite to you in the App Store allowing you to get updates via the App Store.
This allows you to also upgrade any other computers you already own and control with the same Apple ID to the new version of iLife if you wish, as that is part of the T&C of the App Store.
iWork '09 does not work that way as it is still a seperate purchase on a new mac, so if you installed it from a DVD, it is not regarded by the App Store as a purchase.
This thread reports that it shows up, and in the early days of the App Store it did show as installed, but did not allow updates through the App Store. Apple have since fixed that bug and now if you installed via a DVD, will not show as installed from the App Store and updates will need to be done via Software Updates rather that the App Store.
A
A, speaking as an IT professional for the past 25 years, I question your choice of the word "bug".
There is no distinction between me having purchased the software:
All are legitimate methods of purchasing Apple software.
A
He was not disputing that those are legitimate distribution streams for apps. What he was reporting was that the first version of the MAS released with the Mac OS X Snow Leopard 10.6.6 update had a bug by which it incorrectly recognized apps that were acquired from a distribution stream that was not the MAS as Installed. Installed in the MAS is used only in reference to MAS acquired apps. Even though the apps were reported as Installed they could not be updated by the MAS. Also, by being incorrectly reported as Installed, this prevented the MAS version from being purchased.
BTW, preinstalled iLife apps on a new Mac are the MAS versions and are accepted into the user's MAS account through their Apple ID.
Hi ennio99,
Further to Dahveed's response, The MAS is just one of the many legitimate ways to purchase Apple software. The way it works, it will only acknowledge software that has been purchased from that store. If you have software installed on your computer that has been purchased from another site or installed from DVD, the MAS will ignore that you have it.
If you purchased iWork'09 from the MAS rather than purchasing the DVDs which I would hazzard a guess that you did so some time in the past, it's associated apps too would show up as installed and have updates offered as they come avaliable.
As you did not purchase iWork thru the MAS, you will need to rely on Apple Software Updates for those apps.
I too have had approximately 25 years in the IT and Electronics industries and am quite aware what the term 'bug' means and refered to it correctly in my response to you earlier, describing the issue that this thread in general was about in January when it was opened. 🙂
A
Hi actionmarker, I apoloigise if you think my tone was unpleasant.
I purchased iWork '09 on DVD before App Store existed. I believe I should not be offred the option of buying this software again, by mistake, when a legitimate copy is already installed on my computer.
Andrew
No problem 😀
I understand what you are saying, but seeing this is the only online store that I am aware of (there may and probably are) that even displays to you what is installed and notifies when there are updates avaliable, it is a big leap forward (many will probably not agree).
Like any business model though, it only supports what it has supplied and earlier purchases from other places, even if published by Apple, were not supplied by it.
I don't think the Amazon Web site for example would offer you free updates to software you didn't purchase from it (if it's capable), the MAS is no different and IMO shouldn't be.
Remember, the MAS hasn't been around for long, so many people have software that is avaliable on the MAS but not purchased from there, it does not display as 'Installed' either, I don't see why iWork or any other Apple published should be an exception to this rule, that to me, would be even more confusing.
A
I strongly disagree with you actionmaker, and your comparison to Amazon Web is way too easy. In the case of iWork on the MAS, we are facing a full Apple ecosystem : the computer is made by Apple, the software is made by Apple and the store itself is ran by Apple, which will never be the case on Amazon Web. This total control over the ecosystem could be way easier to implement and would be way less confusing for people.
Early adopters, who bought iWork for 99$ on cd can't get the same rights as new users who purchase the suite for 45$ on the MAS? The main benefit of having our software, and our legal license, recognized by the MAS would let us for example install iWork on a new computer (which would also be manufactured by Apple).
iWork is far from being the leader in office suites, by refusing owners of cd licenses to enjoy the same privileges as the MAS licensees to install on 5 different computers, Apple is shooting in its foot. I have MS Office which was delivered with 3 keys and was thus able to install it on my new mac on which I won't install iWork as long as it won't be throught the MAS for free (based on the fact that I have a legal copy of this software).
Many early adopters are in that case and I believe that Apple does have the cashflow to support this kind of license give away.
The MAS EULA is not limited to 5 computers. The MAS apps can be installed on any Mac that the user owns or controls, without limit. But the app that you have on CD is not the same app that is available from the MAS. There are differences. You got what you paid for when you bought your CD. When the next paid upgrade to iWork suite is released, your sour grapes argument will be a moot point. There is nor more Apple boxed software and the upgrade will only be available through the MAS. You can keep crying about your situation, claiming that Apple has shot itself in the foot, as Apple continues to be the success that it is, the second most valuable company on the planet.
Hi,
I have no issue with you strongly disagreeing with me, all I was saying, is that how Apple have set up their business model.
I too purchased iWork as a CD in 2009, but I purchased that software under a license agreement for that CD, not for the MAS. Just like you did. If Apple decide to change their T&C that's fine, but it's not for me to decide that, it is up to the manufacturer of the product.
Apple are not forcing you to buy their software, Apple are not stopping you from buying software from other sources, the MAS is just one store, if you don't like their T&C, don't buy it.
As far as Apple deciding to give to your personal charity, maybe you should contact them directly and request it.
A
I had a seemingly similar situation where I had iWork '09 installed (from DVD) then upgraded my computer to Lion and every time I opened an iWork program, it would tell me there was an update available but neither Software Update nor the Mac App Store would offer the updates as available. I realized why: in my Applications folder, I had earlier moved the Pages, Keynote, and Numbers apps to the top-level of the Applications folder rather than having them reside within the iWork '09 folder as was the default. That's why Software Update couldn't "see" the applications: because it was looking within the iWork '09 folder. Moving the apps back into the folder and running Software Update again fixed it.
Update iWork apps to App Store Versions
