User profile for user: Sheepsi
Sheepsi Author
User level: Level 1
0 points

Apple mobile device support problem

oh right
after 2 weeks full of this trouble and still i didnt solve it im posting here a post about it.
ok so at first i wanted to update to iTunes 10 , so i deleted everything that apple told me from the control panel, when i tryed to delete "apple mobile device support" i had alot of problem but after all i was able to..

ok so then afterr a lot of problem i could install the new itunes.
and now *when i connect my ipod touch to my pc the computer and iTunes does'nt recognise it.*
i googled the problem and it said that i should go to "services" and Restart "apple mobile device support" *but when i go to services and left click on "apple mobile device support" i cant click on the options.*
then there was something about:
C:/program files/common files/apple/*mobile device support/bin*
*but on my pc when i go to common files/apple there is no folder called apple mobile device support or bin or anything like tha*t.
*i also searched in my pc "applemobiledevicespport.exe" but no result was found!*

im very angry i dont know what to do.
pls help me
i bolded all the problems.
thanks for all the Helpers.

Windows 7, ipod touch 3g version 4.0

Posted on Jan 8, 2011 5:42 AM

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User profile for user: planb77
planb77
User level: Level 7
32,446 points

Jan 8, 2011 8:50 AM in response to Sheepsi

Hello Sheepsi,

Did you go through the section on removing and re-installing the Apple Mobile Device Service at the end of the document provided above?

If so, it may be necessary to remove iTunes and re-install it as well as all other Apple related software. See this article for precise instructions on how to do this.
http://support.apple.com/kb/HT1923

B-rock
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User profile for user: Sheepsi
Sheepsi Author
User level: Level 1
0 points

Jan 8, 2011 9:56 AM in response to Sheepsi

no i didnt remove AMDS like that, i removed it from control panel not from programs and feauters.
and i had alot of problems uninstalling AMDS but finally i did (after alot of weird errors)
so that may cause the problem.
well still it doesnt helping me fixing anything.
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User profile for user: b noir
b noir
User level: Level 9
72,330 points

Jan 10, 2011 4:16 AM in response to Sheepsi

but i guess something like : "cant remove apple mobile device support"


There's a few different possibilities along those lines.

Can you check something for me please?

I'd like to try doing a "Standalone" Apple Mobile Device Support install. It may not install and/or work properly, but the error messages we get then might help narrow in on the causes of the issue.

Download and save a copy of the iTunesSetup.exe or iTunes64setup.exe installer file to your hard drive:

http://www.apple.com/itunes/download/

Download and install the free trial version of WinRAR:

http://www.rarlab.com/

Right-click the iTunesSetup.exe or iTunes64Setup.exe, and select "Extract to iTunesSetup\" (or "Extract to iTunes64Setup\"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi). If it asks you to repair or Remove, click "Repair". Watch the install like a hawk.

Do you get any error messages? If so what do they say? (Precise text please.)

Or does it install for you? If so, is the Apple Mobile Device Service started this time?
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User profile for user: Sheepsi
Sheepsi Author
User level: Level 1
0 points

Jan 10, 2011 6:17 AM in response to Sheepsi

first of all i really appreciate your helping. so thx..

now, when i try to install AppleMobileDeviceSupport.msi
in like middle of installing this error pops up:
*"service 'Apple Mobile Device'(Apple Mobile Device) could not be installed. Verify that you have sufficient privileges to install system services.*
Options: *Abort, Retry, Ignore*
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