Apple mobile device support problem

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Level 1

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Apple mobile device support problem

oh right
after 2 weeks full of this trouble and still i didnt solve it im posting here a post about it.
ok so at first i wanted to update to iTunes 10 , so i deleted everything that apple told me from the control panel, when i tryed to delete "apple mobile device support" i had alot of problem but after all i was able to..

ok so then afterr a lot of problem i could install the new itunes.
and now *when i connect my ipod touch to my pc the computer and iTunes does'nt recognise it.*
i googled the problem and it said that i should go to "services" and Restart "apple mobile device support" *but when i go to services and left click on "apple mobile device support" i cant click on the options.*
then there was something about:
C:/program files/common files/apple/*mobile device support/bin*
*but on my pc when i go to common files/apple there is no folder called apple mobile device support or bin or anything like tha*t.
*i also searched in my pc "applemobiledevicespport.exe" but no result was found!*

im very angry i dont know what to do.
pls help me
i bolded all the problems.
thanks for all the Helpers.

Windows 7, ipod touch 3g version 4.0

Posted on Jan 8, 2011 5:42 AM

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Answer 1

lllaass

Level 10

210,411 points

Jan 8, 2011 7:16 AM in response to Sheepsi

Hvae you looked at this:
http://support.apple.com/kb/TS1567
(iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows)

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Answer 2

Sheepsi Author

Level 1

0 points

Jan 8, 2011 7:48 AM in response to lllaass

yes i said when im going to "services" and Right click on "apple mobile device support" i cant click on STOP RESTART START OR all the first 5 options !
thats because i dont have applemobiledevicesupport.exe (well i guess).

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Answer 3

planb77

Level 7

32,434 points

Jan 8, 2011 8:50 AM in response to Sheepsi

Hello Sheepsi,

Did you go through the section on removing and re-installing the Apple Mobile Device Service at the end of the document provided above?

If so, it may be necessary to remove iTunes and re-install it as well as all other Apple related software. See this article for precise instructions on how to do this.
http://support.apple.com/kb/HT1923

B-rock

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Answer 4

Sheepsi Author

Level 1

0 points

Jan 8, 2011 9:56 AM in response to Sheepsi

no i didnt remove AMDS like that, i removed it from control panel not from programs and feauters.
and i had alot of problems uninstalling AMDS but finally i did (after alot of weird errors)
so that may cause the problem.
well still it doesnt helping me fixing anything.

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Answer 5

planb77

Level 7

32,434 points

Jan 8, 2011 12:03 PM in response to Sheepsi

well still it doesnt helping me fixing anything.

Okay, but did you remove all Apple related software and start from scratch?

B-rock

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Answer 6

Sheepsi Author

Level 1

0 points

Jan 9, 2011 9:51 AM in response to Sheepsi

of course,
and when i did that i was able to install the new iTunes but when i connect my iPod, iTunes doesn't recognise it..
i googled the problem and it all connected..
all about AMDS..

im so upset for this.

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Answer 7

b noir

Level 9

72,324 points

Jan 10, 2011 3:27 AM in response to Sheepsi

What were your error messages when you were trying to uninstall AMDS, Sheepsi?

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Answer 8

Sheepsi Author

Level 1

0 points

Jan 10, 2011 3:56 AM in response to Sheepsi

i dont realy remember
but i guess something like : "cant remove apple mobile device support"
or something...

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Answer 9

b noir

Level 9

72,324 points

Jan 10, 2011 4:16 AM in response to Sheepsi

but i guess something like : "cant remove apple mobile device support"

There's a few different possibilities along those lines.

Can you check something for me please?

I'd like to try doing a "Standalone" Apple Mobile Device Support install. It may not install and/or work properly, but the error messages we get then might help narrow in on the causes of the issue.

Download and save a copy of the iTunesSetup.exe or iTunes64setup.exe installer file to your hard drive:

http://www.apple.com/itunes/download/

Download and install the free trial version of WinRAR:

http://www.rarlab.com/

Right-click the iTunesSetup.exe or iTunes64Setup.exe, and select "Extract to iTunesSetup\" (or "Extract to iTunes64Setup\"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi). If it asks you to repair or Remove, click "Repair". Watch the install like a hawk.

Do you get any error messages? If so what do they say? (Precise text please.)

Or does it install for you? If so, is the Apple Mobile Device Service started this time?

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Answer 10

Sheepsi Author

Level 1

0 points

Jan 10, 2011 6:17 AM in response to Sheepsi

first of all i really appreciate your helping. so thx..

now, when i try to install AppleMobileDeviceSupport.msi
in like middle of installing this error pops up:
*"service 'Apple Mobile Device'(Apple Mobile Device) could not be installed. Verify that you have sufficient privileges to install system services.*
Options: *Abort, Retry, Ignore*

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Answer 11

Sheepsi Author

Level 1

0 points

Jan 13, 2011 8:10 AM in response to b noir

man i already answered
pls can you help mee im sooo frasturated

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Answer 12

Sheepsi Author

Level 1

0 points

Jan 18, 2011 11:48 AM in response to Sheepsi

????????????

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Answer 13

Jan 19, 2011 7:48 PM in response to Sheepsi

log in to an administrator account on your computer, to gain the privileges needed to install the AppleMobileDeviceSupport.msi.

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Answer 14

Sheepsi Author

Level 1

0 points

Jan 21, 2011 4:15 AM in response to inspectra

how can i do that from windows 7?

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Answer 15

Apr 26, 2011 8:30 AM in response to Sheepsi

I had a similar problem, but i was lucky, after the same attempts, i tried with the winrar, and it gave me the option to re install the apple device support, and the problem is end, my itunes recognize my ipod touch^!!

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