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iPhone 4 Power Button Stuck

Out of the blue today the power/lock button on my iPhone 4 became completely unresponsive. It doesn't seem to be jammed and it actually seems to be loose and a bit wiggly. Now I can't restart my phone and I can't lock it. I was wondering if this was a common problem with other iPhone 4 units and what would be the best way to go about getting it fixed. I got this phone from a friend about a month ago who had only used it for about two months before switching to a different phone. Prior to receiving this phone I had been using an iPhone 3G for two years with no problems whatsoever. This iPhone 4 has not been dropped or exposed to water or humidity of any kind. Thanks in advance!

iPhone 4, iOS 4

Posted on Jan 8, 2011 8:51 PM

Reply
630 replies

May 16, 2013 6:47 AM in response to Bullitt08

I got iphone 4 white about a week before release of 4s.I used the device with great care as i dont like scrachy phones but my sleep/wake button got damaged last week.I don't know how it happened but it seems apple fall short of what they claim(quality) or maybe they intend to have damaged iphone just after customers warranty expires so they could buy new one.Offcourse i have iphone5 too but what about apple claim of quality.The button lost its rubbery feeling in a day and does not work now.

May 16, 2013 2:46 PM in response to CwissyBwear

We've had the same problem also with the home button sticking and unresponsive. Took it back to Apple 3 times and they cleaned it the first time, the second they air pressure cleaned it and said to try it for a few weeks to see how it goes and the third time the wanted to charge £180 approx for a replacement because it had just gone out of warranty.. It's a disgrace - they are aware of the problem but won't do anything about it just prolong it enough so your out of warranty and have to pay!!!!

May 16, 2013 9:02 PM in response to CwissyBwear

Clean your hands beore you use your iphone, also the iphone home button could be actually broken, mine completely broke and did not work. luckily i had another iphone and i just swapped out the motherboard. Buttons only work for a certain amount of time and can be easily replaced. Either by Apple, yourself, or a 3rd party replacement store.

May 17, 2013 11:28 AM in response to CwissyBwear

I've got a Iphone 4 from 16 months old with a broken power button too. Sometimes when you push very hard at the right sight at the back of the button there comes a reaction, but it isn't very fine. They wouldn't make it, for €150 they will give me a new one. My ticket shows 2 years guarantee from the Saturn, but apple said there's only 1 year fabric guarentee so I have to pay..

May 18, 2013 10:49 PM in response to CwissyBwear

Not sure if this is only a iPhone 4 problem, but my 4s just had this same thing happen. About a year and a half old, and power/sleep button just stopped working over the course of an hour. Did not drop it or anything. Button felt a little weird when activating for a couple times during that hour. Then, just not working at all. Feels weird. Does not seem to actuate like normal. Having to use accessibility options to lock screen etc. This blows and is obviously not an isolated thing. I refuse to pay $160 to fix this. Especially when I can order the power cable, proximity sensor replacement wire part and tool kit to do it for $7.00 on amazon.com. Come on apple. Man up and make this right. Fix these stuck buttons for free! This is my 4th iPhone, plus I have an iPad and other apple products. You owe me this one!

May 19, 2013 9:34 AM in response to dariofrombrunswick

Lucily when I had this happen the phine was only 11 months old, so was fully covered. Whether this is a design flaw, or a manufacturing flaw with a certain lot of parts is irrelevant. As well made as this phone is in others areas, to have all these paroblems with a 2mm piece of plastic is dumb. As has been pointed out, the repair is cheap and to charge to have the phone replace is outright stupid. Now withnthat said, Apple is looking at having a full rapir service at their Genius Bars soon. Also saw where Apple Care is going to be staring a subscription service for their products, so if you have multiple Apple products (like I do) for some yet to be announced annual fee you could get your products repaired at the Apple Store. I'll wait and see on this one. Right now at the Genius Bar, they are only allowed to replace items like phones and iPods, so there is little they can do with an out of warranty product. I couls see paying 20 or 30 bucks to have the phone repaired. Of course, a button on a 600 dollar phone should LAST MORE THAN 11 months. As for the woman suing for that rediculas amount, trust me lady, you were NOT 15 million dollar inconvenienced by your broken iPhone power button.

iPhone 4 Power Button Stuck

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