Microsoft Bluetooth Notebook Mouse 5000 now not working with 10.6.6

Question

Microsoft Bluetooth Notebook Mouse 5000 now not working with 10.6.6

I have been using this Bluetooth mouse for quite a while until I updated the OS last week to 10.6.6. Now the mouse doesn't work. I went to Microsoft and downloaded a driver even though it really shouldn't be needed. Still no success.

Has anyone else had a problem like this? I must bought this mouse. The computer detects the mouse fine, it just doesn't know what to do with it now. I removed it from the list and started the detection over again and it didn't help.

Thanks

Peter

Mac Book Pro 2.66 GHz Core 2 Duo, Mac OS X (10.6.6)

Posted on Jan 11, 2011 6:59 PM

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Answer 1

kcfox

Level 1

4 points

Jan 17, 2011 11:09 AM in response to Peter Cattaneo

I just turned on my MBA for the first time since updating to 10.6.6 and my Apple mouse isn't working right either. It shows that it is found but won't move around the screen when you move the mouse. The left and right clicks work and the ball works. I see no one has an answer for this hopefully Apple is working on a fix.

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Answer 2

Surferp

Level 1

0 points

Feb 2, 2011 2:32 PM in response to kcfox

i'm having the same issue with my Microsoft Bluetooth Notebook Mouse 5000. I'm unable to pair it with 10.6.6. I get an error that says "This configuration of Mac OS X and bluetooth software could be invalid or unsupported." I'm p!ssed because i love this mouse and it worked fine up until 10.6.6.

Message was edited by: Surferp

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Answer 3

Feb 5, 2011 5:59 PM in response to Peter Cattaneo

I have the same problem but with an IOgear bluetooth mouse on my macbook. Was working just fine till I....upgraded? to 10.6.6, and i have tried everything that I have read about with no luck. I can see the mouse but it just can not connect and have tried all the options for access code but no work. So now im just using a big ol f-in usb mouse.

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Answer 4

BeckyBee

Level 1

4 points

Mar 9, 2011 5:00 PM in response to Surferp

Same thing just happened to me. In my case, I already had 10.6.6 and it was working fine. I turned the computer off and after 30 mins, when I turned it back on, it wouldn't recognize the mouse. I'm also getting the error "This configuration of Mac OS X and bluetooth software could be invalid or unsupported".
I tried removing the mouse and adding it back, no luck. The computer "sees" the mouse but can't pair up.

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Answer 5

Mar 18, 2011 6:07 PM in response to Peter Cattaneo

I had the same issue..
I found that you have to press and hold down the blue tooth button under the phone until the light on the top starts flashing red.

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Answer 6

jcmulder

Level 1

8 points

Mar 19, 2011 12:28 PM in response to Peter Cattaneo

Hi, my Mouse 5000 is also not working anymore.
Wondering if there is a solution already.

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Answer 7

Mar 28, 2011 10:29 PM in response to jcmulder

I followed the suggestion to hold the Bluetooth button down but and got the same message above about not being able to link for supported or invalid settings.
I went into System Preferences->Bluetooth->Devices and deleted the entry for my mouse. Then clicked okay to setup a new device, let the search start, then turn on the mouse and pressed the bluetooth button until it went red. It was then identified and I asked it to link. It worked!
I upgraded from 10.3 so perhaps the jump was too far for the link to remain secure/paired. Deleting the entry appeared to allow the link to be created cleanly.
Good luck!

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Answer 8

Mar 30, 2011 2:43 AM in response to Peter Cattaneo

I was having the same issues with the Microsoft Wireless Laser Mouse 8000 (Is also a bluetooth mouse) and found the answer here: http://derekhat.com/pairing-microsoft-presenter-mouse-8000-on-mac-os-x/ It didn't work instantly, but after sitting for 30 seconds thinking that another 'work around' didn't work, I got up, bumped the mouse and jumped for joy as the cursor shot across the screen!

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Answer 9

Apr 14, 2011 11:48 AM in response to hooky_jnr

I just had this same problem - microsoft bluetooth notebook mouse 5000 not recognized by my macbook running 10.6.7 now. I read this group of postings, and tried what I probably should have tried all along. 1) turn off bluetooth on the macbook and mouse. 2) turn on the mouse, and press the button to make it discoverable (alternating red/green blinks from the light on top) 3) turn on macbok bluetooth and go to "setup bluetooth device"

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Answer 10

Apr 14, 2011 11:51 AM in response to raynorthway

I just had this same problem - microsoft bluetooth notebook mouse 5000 not recognized by my macbook running 10.6.7 now. I read this group of postings, and tried what I probably should have tried all along. 1) turn off bluetooth on the macbook and mouse. 2) turn on the mouse, and press the button to make it discoverable (alternating red/green blinks from the light on top) 3) turn on macbook bluetooth and go to "setup bluetooth device" and it found the mouse fine and works great. (sorry for the partial post above - sent accidentally)

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Answer 11

switheyw

Level 2

162 points

Jul 19, 2011 2:33 PM in response to Peter Cattaneo

Re: Removing device from the bluetooth devices window (accessed via the bluetooth preferences icon). If the 'browse devices -> remember me box is not checked, the microsoft mouse will not show up in the device pane. Browse devices is under the system's bluetooth menu choice.

2) I've tried every combintaion of all four menu items, and sometimes the only way to get the mouse recognized is to remove it from devices panel and then reboot.

BTW: Bluetooth can no longer be turned off.

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Answer 12

RVarner

Level 1

0 points

Sep 14, 2011 7:25 AM in response to Peter Cattaneo

I went through many of the same frustrations as the members above...my mouse had been working after the upgrade and then when I set up for a presentation with a room full of teachers it wouldn't connect. I replaced batteries, etc... so I resorted to the pad.

When I got home i checked the batteries and tried to reconnect following all the "normal" steps until I read the comment above about removing the existing device in the bluetooth preferences. Once I did that - the 5000 connected like a champ! Yeah! This is the one mouse that I have really appreciated, especially since both of the USB ports are side by side and don't allow for multiple USB connections from my "wide" cellular USB card.

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Answer 13

gdncomms

Level 1

0 points

Oct 28, 2011 8:47 AM in response to Peter Cattaneo

I was having the same issues. Deleting the mouse from the Bluetooth and reaquiring worked perfectly.

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Answer 14

ale2x72

Level 1

0 points

Nov 30, 2011 10:49 AM in response to Peter Cattaneo

Hi all, I have a Microsoft Bluetooth Notebook mouse 5000 and worked fine with my MacBook Pro running Mac OSX 10.6.8 and Win 7 64 bits (on Bootcamp) until yesterday night.

Windows crashed with a blue screen and since then the mouse refuses Bluetotth pairing.

Anyone having this issue? Anyone who also solved it? I obviously tried all of the suggesitons above, unsuccessfully.

Thank you in advance for your help.

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Answer 15

Dec 3, 2011 5:33 AM in response to ale2x72

I have the same problem as you, but my Win 7 is 32 bits instead of 64. My Windows also crashed with a blue screen and the mouse (Thinkpad Bluetooth Laser Mouse) refused to work afterward. What I did is that when I tried pairing, instead of clicking on to the device right away (you will end up waiting indefinitely if you do so, I'm afraid), I right clicked on the device and chose Properties- not Add The Device. A small window will open with heading like "Bluetooth services" beow it will be a line that says "Drivers for keyboard and mice, etc" just tick the box and press OK or apply, the device will pair right-away. In my case, it took quite a while to obtain the driver from Microsoft...so I skipped the waiting (there's an option to skip the wait) . Right after I skipped it, the driver is installed and the mouse functioned perfectly.

I hope that I could help in some way. Good luck !

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