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angrydad Level 1 Level 1 (0 points)
Hi, have a three month old Asus with Windows 7 64 bit. My son has just bought an ipod touch. I seem to be able to download and install itunes 10 (at least that is what it says) but only Quicktime appears on the desktop. Have read various threads here and elsewhere but nothing seems to work. Is it an installation or launch problem or something else? Ideas much appreciated.

Asus, Windows 7, 64 bit
  • polydorus Level 6 Level 6 (11,950 points)
    Do you have more than one account on your PC?
    If so are you using the account where you installed iTunes? If not, can you find iTunes in the account where you installed it?

    Open "Computer" and Double click on your c: drive.
    Open Program files (x86).
    Do you have an iTunes folder containing the iTunes program?
  • angrydad Level 1 Level 1 (0 points)
    Hi, thanks for responding. No seperate accounts on the PC. Have checked Programme Files and nothing there Apple-wise except Bonjour, Software Updater and QuickTime.
  • polydorus Level 6 Level 6 (11,950 points)
    It is strange that you the install did not complete but you got no error messages.

    I have to go now until tomorrow, but I think it is worth trying the install again.

    First uninstall the components of iTunes using this method:
    http://support.apple.com/kb/HT1923
    There is a version in French if you need it.

    Download iTunes again from:
    http://www.apple.com/itunes/download/
    Save it in your downloads folder. You should get iTunes64setup.exe

    Then try installing, You should be asked it it is OK to run the installer. Can you see the installer working and does it complete without any error messages?
  • angrydad Level 1 Level 1 (0 points)
    Thanks but have done this many times. Guy at the apple reseller store did the same ystdy without success either. The installer works seemingly fine. No error messages...quite the contrary, it tells me that itunes has been successfully installed.
  • polydorus Level 6 Level 6 (11,950 points)
    OK, I haven't seen anything like this before - installer apparently running through to completion without errors, but not installing iTunes.

    Have you looked in your action centre to see if there are any error messages around the time you installed iTunes.

    Assuming there is nothing helpful there - If you feel like doing an experiment it would be interesting to see what happens if you try to install each component of iTunes separately.

    First you need to extract the msi files here is a method:

    Extract iTunes msi files.
    Download the iTunes installer and save it in your downloads folder.
    The files will be either itunessetup.exe or itunes64setup.exe for a 64 bit system.

    Open notepad and copy & paste the following 3 lines into it.

    md temp
    itunes64setup /extract temp
    pause

    Remove 64 for 32 bit itunes.
    Save the file as extract.bat into the same folder that contains the itunes installer.

    Open the downloads folder and you should find the extract file that you saved. Double click on it and a black window will open telling you what it is doing. When its finished, press any key to continue.
    You should find that a folder called temp has been created containing all the itunes msi files.

    Go through the uninstall procedure again.

    Install each component by double clicking on the msi files.
    Do it in the following order:
    Apple Application support
    Bonjour
    Apple Mobile Device Support
    Apple software update
    Quicktime
    iTunes

    You should have an msi file for each of these programs.

    Which programs install, are there any errors this time?

    Message was edited by: polydorus
  • Katrina S. Level 7 Level 7 (24,090 points)
    Not sure why you didn't get a shortcut icon on your desktop, but with Windows 7 you need to look for itunes.exe in C:\Program Files (x86)\iTunes.



    It isn't in C:\Program Files\iTunes on 64-bit systems.
  • polydorus Level 6 Level 6 (11,950 points)
    Hi Katrina I did direct the OP to Program files(x86), but I guess it is worth double check that that is what he did.
    It might have been better to direct him to Programs on the control panel. A missing icon was my first thought.

    Have you ever seen an install go through to completion with out errors and not install iTunes?

    On reflection it might have been worth disconnecting from the internet and disabling all security software and trying an install before getting into the msi thing.

    Message was edited by: polydorus
  • Katrina S. Level 7 Level 7 (24,090 points)
    Sorry to barge in, poly. Yes you did say, but OP replied
    +Have checked Programme Files and nothing there Apple-wise except Bonjour, Software Updater and QuickTime.+


    I thought they may have missed the (x86) part of the path. Just double-checking!



    +Have you ever seen an install go through to completion with out errors and not install iTunes?+
    No. If it were my system, I would look for an entry in Windows Application Event Viewer for a message from MSInstaller that itunes either finished the install correctly, or errored out.
  • polydorus Level 6 Level 6 (11,950 points)
    Hi Katrina it's such an odd story that I can't help feeling that things are not quite as they seem.

    We will see if anything shows up in the error logs, in the meantime if you can think of something I am missing, pleases feel free barge in.
  • angrydad Level 1 Level 1 (0 points)
    Thanks both. Will try and do the extract (does that mean delete??) but doubt I'll have time this weekend. Also, the action centre: what's that as it doesn't directly translate into French (the system is French).
    For info: pulled my old Tosihba Satellite out of the garage and successfully installed itunes on that ystdy so my son's ipod touch is now operational, but still want to crack the Asus.
  • polydorus Level 6 Level 6 (11,950 points)
    For error logs
    Right click on "Computer" and Seleucid "Manage".
    One of the options is "event viewer".
    Here you will find Windows error logs.

    http://www.windows7update.com/Windows7-Event-Viewer.html
    I guess there must be a French version of the article somewhere, but I didn't find it.
  • angrydad Level 1 Level 1 (0 points)
    Hi. Lots of events regarding Side by Side application, Bonjour and msiInstaller. Here's the latter message: Produit : iTunes -- Ce programme d’installation de iTunes est prévu pour l’édition 32 bits de Windows. Veuillez télécharger et installer le programme d’installation de iTunes pour la version 64 bits.

    This doesn't make sense to me as I think I am downloading the 64 bit version ezach time (this is what the guy also loaded on at the Apple shop).
  • angrydad Level 1 Level 1 (0 points)
    Here's the Bonjour message: DNS Message from «ZERO ADDRESS»:0 to «ZERO ADDRESS»:0 length 0 too short

    and the side by side: d:\Users\Portable\Desktop\iTunes64Setup.exe

    for CVHSVC: (Patch task for {90140011-0061-040C-0000-0000000FF1CE}): DownloadLatest Failed:
  • angrydad Level 1 Level 1 (0 points)
    application hang: iexplore.exe
    9.0.7930.16406
    6c4
    01cbb575092409f2
    0
    C:\Program Files (x86)\Internet Explorer\iexplore.exe

    430072006F00730073002D007400680072006500610064000000430072006F00730073002D00700 072006F00630065007300730000000000

    Application error: LogonUI.exe
    6.1.7600.16385
    4a5bc8ba
    FaceCredentialProvider64.dll_unloaded
    0.0.0.0
    49f96f45
    c000041d
    0000000003d812a3
    1270
    01cbb491fdcfc8c3
    C:\Windows\system32\LogonUI.exe
    FaceCredentialProvider64.dll
    cb1e0085-2094-11e0-b717-485b39836f51
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