Just Updated New Epson Drivers (2011 01 13 - Software Update) - Error >HELP

hi, i got the same issue.i did what you did also but nothing.

Phew I thought it was me going mad! I have updated too and getting the same error!

I have tried it on a different machine too!

Fix it please!

I contacted Epson on a previous driver update and was told the following:

As long as your Epson works as it should, there is no need to install new drivers.

Now, I would suggest you contact Epson via their support site and detail your problem. They are usually very good at replying promptly. They will mostly likely give you instructions to uninstall and reinstall the drivers.

For everyone's information: Apple does not make drivers for third party hardware; the manufacturers supply the drivers and Apple simply makes them available. So, there is nothing for Apple to fix here - Epson will need to come up with a fix.

As long as my Epson works as it should, I do not automatically download or install driver updates - there is no need to do that.

My name is Syd and I work for Epson America, Inc.

Please remove the Epson Scanner driver then download and install the Epson Scan Utility v.3.07A, which is posted on epson.com/Drivers and Support

Do you get the "Scanner Reported an Error" when launching the Epson Scan utility? Or when using the ICA driver?

Here to help,
Syd

I had the EXACT same problem and I couldn't get any of the drivers for 10.6 to work on my Epson CX5800F so I used the 10.5 + drivers (specifically Epson TWAIN Driver and EPSON Scan Utility v3.02A and Epson EasyPrint v3.10) and after restarting/unplugging/etc I can finally scan and print.

I couldn't find the 3.07A driver that Syd mentioned. I did see an uninstaller in the drivers section as well. Good luck!

I'm seeing the same problem for an Epson 3490 Scanner. Has anyone worked out (a) how to uninstall the drivers installed by OSX Software Update and (b) what drivers to install to fix the problem?

Either go to the Epson site to see if they have an uninstaller or contact their support; they will give you instructions. They can also tell you which drivers to use for your model.

And I'll repeat for everyone:

*As long as your Epson is working as it should, do not install any unnecessary updates.*

The ICA driver can be removed by following steps:
1. Disconnect the scanner
2. Open following path in Finder
/Library/Image Capture/Devices/from there
3. Reinstall the scanner driver

This operation not only removes the Perfection 3490 support, but other Epson scanners and supported ICA drivers.
Hope this information is helpful

I had an old backup restore of my system drive. Located the old driver and replaced the new one.
Restarted and Image Capture is working again.

Could you provide a link to the 3.07A driver, can't seem to locate it. My Epson Scanner worked great until I downloaded the upgraded software yesterday (012811), now the "An error occurred during scanning" message pops up. I have uninstalled, reinstalled, changed cables, changed ports, sure appreciate some direction. Thank you!

I still can not get the Epson Scanner to work, a "An error occurred during scanning" warning keeps popping up. Any hints? Thank you!

This solved my problem. thanks for the help.

Note to Apple:
Please don't fix what is not broken.

I am having the same problem with my Epson scanner. I emailed Epson who told me how to re-install Epson Scan which I have not used since it crashed my OS years ago.

I believe the following file is at fault:
HD - Library - Image Capture - Devices - EPSON Scanner

It is currently version 5.3.1 but, according to my Time Machine backup, it was version 5.2.5 before the update. I tried restoring the file from Time Machine but it restores the file as a folder rather than an application which is what OS X says it should be (both in the library and in Time Machine).

1. What is going on with Time Machine? What good is it if it can't restore files properly?
2. Is it possible to re-install the subject file from my Install Disk?
2. Can someone provide a copy of the v5.2.5 file?

Thanks

Although I still wonder about why Time Machine can't restore a file properly, I did resolve the problem.

Although I had previously downloaded the:
CA Scanner Driver v5.3.0 for Image Capture
installer from Epson's website and ran the installer it did not correct the problem - probably because it found the same file version which had been installed by Apple Software Update so didn't install the file.

This time I deleted the old file before running the installer and the new file works properly with Image Capture. My guess is the file which Apple Software Update provided is corrupted.

So what worked for me is:
Download from Epson: CA Scanner Driver v5.3.0 for Image Capture
Delete: HD - Library - Image Capture - Devices - EPSON Scanner
Run the installer.