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Level 2

160 points

aaard 3.4 & OS 10.6.6 BUGGY!!!!

Since updating to ARD 3.4 and OS 10.6.6 I have had nothing but PROBLEMS with ARD.

ARD will just, for no apparent reason, decide to drop all the connections to the remote systems. They sometimes show as the light blue with "Screen sharing available", sometimes they just show black (no connection) and, rarely, they will come back after several minutes. Quitting ARD and trying to restart it will wither come up with the ARD window showing all the the remotes still not connected or will give me a error window that there is a problem with the installation and it can not start. It suggests reinstalling ARD. Then again sometimes it will restart normally.

If I can not get a usable ARD by quitting and reopening it, I have to do a full shut down (not even a restart will bring it back sometimes) of the entire computer. Reinstalling ARD 3.4 Admin does nothing to solve the problem.

All remotes are now at ARD 3.4 Client. The server is a Mac Pro 2.66 Quad Core Intel Xeon with 8 Gigs of RAM Software build is Server 10J567

Sometimes when ARD is running it is lower than I have ever seen. It may take three or four minutes to do a scan of a 255 address network range. When it decides it wants to stop running, trying a scan of a network range shows the spinning wheel but absolutely no systems located. The scan comes up completely blank and the wheel will stop after a minute or so.

ARD 3.4 ran fine for two or three days after installation but since then the problems have just kept coming and coming.

My feeling is that Apple really "screwed the pooch" when they came up with this update!

Anyone else having these kinds of problems and if so, what did you do to quash them?

MacPro QuadCOre Intel Xeon 8 Gig RAM (Model ID MacPro 4,1), Mac OS X (10.6.6), Software build 10J567 Server

Posted on Jan 14, 2011 8:28 AM

22 replies

Feb 8, 2011 9:32 AM in response to Joe Pyrdek

I was fine before upgrading to ARD 3.4. I couldn't pull reports after the upgrade using Software Udate. I got an error saying the client's Macs were offline. I trashed the com.apple.RemoteDesktop.plist file in my User/Library/Preferences folder and in the /System/Library/LaunchAgents folder. That fixed it for me.

Joe Pyrdek Author

Level 2

160 points

Feb 8, 2011 12:19 PM in response to Joe Pyrdek

Another problem with ARD 3.4 has appeared lately. Now when doing software updates using the Unix command (softwareupdate -l -a) ARD often, but not always fails to show completion of the task and just keeps running. If the software would require a restart to complete, the warning message that appeared in earlier versions of ARD that told you the update was installed and to please restart your computer, does not appear on 3.4. ARD just continues with "running" even though the software does appear to have been installed. A check of the machine, both via Unix softwareupdate -l and directly on the machine both indicate all software is updated even though no restart occurred. Sometimes ARD does not show "Done" or "Completed" for the updates that do not require a restart while at other times it will indicate that the update did complete sucessfully.

Feb 15, 2011 10:33 AM in response to Joe Pyrdek

I have also noticed that after 10.6.6, ARD will only work with "Remote Management" in Sys Prefs turned on, NOT Screen Sharing.

AND, vice versa, Screen Sharing through basic Leopard/Snow Leopard will only work with Screen Sharing, NOT Remote Management turned on in Sys Prefs.

Hope this sheds light, and they fix this in 10.6.7!

Apr 11, 2011 7:23 PM in response to Joe Pyrdek

Have you people stopped updating this thread because you have solved the issues or have given up?

The ARD seems to always fail on the relevant client computers eventually, The only solution I have found is a clean reinstall of that operating system.

Have been trying to resolve one today that is also running 10.6.7, and the firewall was not active, yet ports 3283 & 5900 are not open when I scan that machine

So far i have deleted various plist files, disabled, enabled, reinstalled ARD client, restarted and no joy at all, in fact I made it worse, before I started I can screen share, now nothing at all.