Audio randomly dropping

When streaming from iTunes to ATV, the audio will randomly drop for a couple seconds and then come back. However, if I access my library from the ATV I don't have the issue. Anyone know why this would be occurring?

I have an Airport Express that I used to stream to and never had this problem so I don't believe it's a networking issue or interference with the wifi.

iBook, G4, G3(B&W), PM8500, Mac OS X (10.3.x)

Posted on Jan 16, 2011 10:53 AM

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15 replies

Mar 27, 2011 12:30 PM in response to scitekmike

Same problem here. When I stream to my Airport Express it plays great, no interruptions at all. When I try to stream to my Apple TV it has a lot of dropouts.

Everything is up to date and only have Apple computers and I am fair tech savvy, so I'm wondering if it's a bug or hidden setting.

Most of my iTunes mp3's are at 320kbps so I'm wondering if that's a potential issue since they're slightly bigger than the average mp3.

Apr 1, 2011 10:01 AM in response to pupx

I have the same problem. Music skips when I broadcast to ATV from iTunes, but does NOT skip when I play music from my library in the ATV menu.

Strangely, when I first set up the ATV I had no problems streaming either way. Then, after a week or two, it start skipping and has not stopped. Restarting and software updates have not worked.

Apple, are you listening?

Apr 15, 2011 6:02 PM in response to mcko

Same problem here. Brand new Apple TV, brand new Ipod Touch. In an effort to solve the audio dropout problem I purchased a new Airport Express to extend existing WiFi network. All firmware and iOS, OS X up to date. The only suggestion from Apple Support is "interference" - as a trial I draped ethernet cable through the house from router to AE which was within 2 metres of Apple TV and the iPod. Still intermittent audio drop outs.

Airplay using home WiFi network does not work for listening to music without annoying interruptions.
I believe Apple are making claims for Airplay that they cannot meet.

May 18, 2011 1:15 AM in response to scitekmike

I am shocked to have found the Airport Express audio dropout problem starting TODAY, every few seconds the audio just drops for a couple seconds and then resumes, as if someone was pressing a Mute button repeatedly. I am more shocked by the fix I discovered: Latest software versions of everything. No iPad, iPhone or Touch. Internet hardwired to D-Link DES1105 (1000baseT Switch) hardwired to new 80211N AX, AX optical to stereo, AX Wi-Fi internet to basic 1st-gen MacBook operating at 80211G, and an older 'G' AX extender at the far end of the house, away from all this. The MacBook streaming iTunes is usually 12 feet from AX. I've used this setup for years of trouble-free AirTunes / Airplay until today. Today I also found 2 very reliable fixes and 1 way to force a dropout, but first, I scanned posts and tried ALL following settings one-at-a-time and restored them ALL because NONE of them helped: Turned off IPV6. Streamed to multiple speakers 'Computer' and 'AX' (restored to just AX). Turned off 'Ask to Join new (WiFi) Networks'. Turned off Bluetooth (can't live without Magic Trackpad, so glad that wasn't it). Here's my discoveries: Lo and behold, each time I click the Airport icon in the menubar (shows 4 bars from AX), when the status switches to 'Looking for Networks' for a second it CAUSES the AX audio to drop out for a couple seconds (it never did that before today). iTunes still playing, streaming, AX laser still lit, but the 'PCM' light on stereo and the sound BOTH GO OUT EVERY time I click the Airport icon in the menubar, just like the regular, annoying dropouts! So, to reduce traffic I quit Safari (3 tabs, no streaming, just Gmail, Google, and Netflix browsing). Lo and behold, the dropouts stopped altogether. No other Web apps going (not iTunes Store, Genius, Ping, nothing), so I launched Chrome to the same 3 tabs and the dropouts HAVE NOT RETURNED. That's right, in repeated tests, not only does LAUNCHING SAFARI cause it, and Chrome doesn't contribute to it, but I can demonstrate it just by forcing my Airport to re-scan. Works for me, written using Chrome. The other reliable fix is to hardwire MacBook to the Switch. This is obviously not ideal, but Airplay audio doesn't drop out over Ethernet. Also, in all my tests, it made no difference whether iTunes did the streaming, or Airfoil did.

Jul 14, 2011 1:56 AM in response to scitekmike

The last few weeks I tested a few things. I use Airport Express as an access point and a WiFi with WPA2.


iPhone -> ATV2 : music does not work! after a short period the music start dropping.

iPad -> ATV2 : video is working pretty good

Macbook -> ATV2: music works better than from iPhone but still buggy

Macbook -> Airport Express : music works great for hours!

iPhone -> Airport Express: music works better than to ATV2 but still dropping from time to time


Does anyone have any other news? Airplay would be a great feature....

Nov 7, 2011 11:41 PM in response to scitekmike

Hi all


Seems like I solved the problem for me. I switched from Airport Express to Airport Extreme. On the Extreme I added a 5 GHz WiFi. I now have 2 WiFis, a 2.4 GHz (iPhone, iPad) and a 5 GHz (ATV2, Macbook Pro).

AirPlay now works great, I listened music yesterday for like 1.5h and haven't had one single dropout.


Maybe someone else can try it...

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Audio randomly dropping

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