Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

137 points

"Your Apple ID has been Disabled" (Not for Security reasons)

Hi
Just try to download a free App today and got this message. I Tried to reset the password but it didnt fixed it.
I can access all my information, change password and stuff. But I cannot download apps in my iphone. I search for all apple support but I only found support for "This Apple ID has been diabled for security reasos"
Dont know what to do.

Iphone 4, iOS 4

Posted on Jan 18, 2011 8:08 AM

Best reply

Natalibg

Level 1

4 points

Posted on Jan 8, 2017 3:47 AM

Hi, I was facing same problem for two days but it can be solved only with Apple support. My account was disabled because I changed time zone! I could use everything else but to use App Store. So the only solution is for support to verify your account. When I asked them will this be happening every time I travel to different zone answer was no and that this happened randomly.

Hope this helps someone in future as I vasted too much time!

View in context

88 replies

Oct 28, 2013 5:12 PM in response to M from TX

Think same happened to me. We disputed an app purchase with Amex. They stopped the payment. Then we found out one of the kids purchased the app for use at college. We contacted Amex and said " process the payment" to Apple. I bet that is why "Apple password denied" message still pops up.

Dec 15, 2015 4:10 PM in response to hollyfromokc

I Dont see those options when i click on the website u provided

Feb 12, 2016 6:24 PM in response to susanfromsacramento

me too it hasn't been working for over a month now and its not for security reasons. the apple support website won't work because it only says what to do if its for security reasons WELL ITS NOT!!!!!

Feb 12, 2016 6:28 PM in response to susanfromsacramento

same here and it is really annoying because I've called apple, gone to the store, its not on the website, what am i supposed to do?!

Mar 14, 2016 9:11 AM in response to emmafromsan anselmo

I can't believe this is still going on. It goes back to 2011, at least. Now it appears that Apple double-downed on its original clumsy unfriendly policy by arrogantly refusing to fix it. On top of that, it seems there aren't enough people in tech support to handle all the complaints.

Ribsies

Level 1

4 points

Jul 25, 2016 9:53 PM in response to Mr.Acacio

Having this problem now, can't figure out who to contact to fix it. The contact form from 5 years ago is no longer there. Pretty stumped 😕

Oct 30, 2016 5:44 PM in response to Ribsies

If you dispute an iTunes purchase with your credit card your account will be disabled, thus resulting in the following:

1. All devices using that Apple ID will not allow updates.

2. Apple TV will not play any paid purchases, rendering your Apple TV useless.

3. Any paid Apps will cease to function properly as updates will not be applied.

4. iCloud will not renew and you will loose all your data.

5. Signing out of your old Apple ID, setting up a new Apple ID, will not resolve the problem. Your iOS tags each purchase with the original Apple ID and will prevent updates to both your iOS and Apps.

Disabled Apple IDs will virtually disable your iPhone, Mac and Apple TV.