Previous 1 3 4 5 6 7 Next 94 Replies Latest reply: Mar 21, 2011 7:07 AM by laverne's mom Go to original post
  • laverne's mom Level 2 Level 2 (395 points)
    If I get brave I may try to do something. In the meantime I will refrain from bookmarking anything in Safari, will plan on updating my software tomorrow (I have to admit I don't want to face any new problems today if I can avoid it), will wait the 30 - 45 minutes if things get broken to see if somehow repairs happen, if not, I will move the plist to my desktop and wati 30 - 45 minutes and if it is still broken will come back and yell for help.

    but I have learned how to set up a new account, learned some things about my network, and learned how to add as a way of saying thank you.

    Will give a star for helpful too because you certainly have been. I don't see a place to click on the star. I guess that is because I used them before. Well, I would have if I could have.

    Message was edited by: laverne's mom

    Message was edited by: laverne's mom
  • domo-kun Level 1 Level 1 (0 points)
    The problem may have been attached to a recent Software Update (did not require a restart so I'm assuming it just involved security patches). I ran Onyx to execute maintenance scripts and flushed the cache, then ran Disk Utility to repair permissions, which reported many fixes. After restart, everything works normally.
  • laverne's mom Level 2 Level 2 (395 points)
    My losing the internet happened again today. I don't expect any quick answers for sure, but am going to do my best to explain the events as best I can.

    I hadn't done anything since my last post. Mostly using Firefox and have been putting bookmarks in there with no problem. Today I went to iTunes which told me 4 software updates were available and I installed them all including upgrading to OS 10.6.6. No problems. Went to the new Mac Ap Store but didn't purchase anything. The only thing I can think of that might have been slightly different is that I did go to a forum for a solitaire game which I have had for about a year called Pretty Good Solitaire (the web site is Good Sol Solitaire or something like that). When going to a website through any other applications (including iWork programs, Pixilmator and the Solitaire program) Safari opens up because it had been my default browser.

    At some point the connection to the internet for all these programs was lost. I tried all of them, including Chrome, and there was no connection. I closed all the programs and just let it sit. I didn't delete anything. But I do vaguely remember one of the programs saying something about a bookmark. I didn't bookmark it. and I can't remember exactly what happened. So I don't know if it is important.
    I let everything just stay closed. Just came back about 10 minutes ago and the connections are all back again. I think there is a gremlin behaving badly.

    I tried all the other programs. and they are working. In fact, I started this reply using Firefox and then decided to see what would happen if I logged in through Safari and no problem completing the reply. I have however now made Firefox my default browser so that when Safari (assuming it is Safari) loses its internet connection all of my applications won't be effected.

    I also realized that the Bookmark Bar has throughout all of this been available and working when Safari works. It has the original bookmarks of Apple, Yahoo! Google Maps etc. And I used the Apple bookmark to get here.

    I know this is a lot of information but maybe some of you who helped before can figure this out. Or someone else Or figure out a way to get it permanently fixed? I would think about taking it to the Genius Bar except that I know it will work just fine by the time I would get it there. Like a car making a funny noise till you get it to the mechanic!

    I probably won't be able to try to many things tonight but any thoughts will certainly be most welcome and I will try them at my first opportunity.


    Thanks again,

    a very perplexed (but not panicked this time)Laverne's Mom

    Message was edited by: laverne's mom

    there was about 45 minutes to an hour between the time that Safari lost the internet connection and it returned.

    Message was edited by: laverne's mom
  • laverne's mom Level 2 Level 2 (395 points)
    Andy, you helped before. Have you had a chance to look at my last post? Do you have any ideas? Do you think this is some kind of spyware? i checked the other account when it happened again and there was no connection on that account either.
  • andyBall_uk Level 7 Level 7 (20,490 points)
    Hi

    even though firefox continues to connect (although I'm not entirely clear on that from your last post) - I'd think it more likely to be a network connection issue than Safari/Chrome/iTunes and/or bookmarks.

    Did you manage to create & connect with, a new network location ?

    If you know how to access your router/modem via a browser, does that connection stop or become firefox only when general web plays up ? does the Mail application (if you have it set up) or software update also stop ?
  • laverne's mom Level 2 Level 2 (395 points)
    Hi Andy, thanks for getting back to me.

    Firefox connects. and all other applications (except Safari, iTunes, the Mac App Store, Software Update and Chrome) connect to the internet through Firefox. At least they have since I made Firefox the default browser, which I did after Safari started working again, so I don't know for sure what will happen when it next stops.

    I didn't create or connect with a new network location, cause I couldn't figure out how to do it.

    I don't know how to access the modem via a browser.

    I don't know what you mean by :
    does that connection stop or become firefox only when general web plays up ?
    does the Mail application (if you have it set up) or software update also stop ?
    I don't use the Mail application. Get my email using the Comcast email program.

    For whatever it is worth, all applications are working now.
  • laverne's mom Level 2 Level 2 (395 points)
    Andy,

    I was wondering if there is somewhere I can go to read about the network connection issue so that I will better understand what you are explaining to me.
    I want to be able to do the things you have suggested, just now sure how to do it.
    I have made screen shots as to how the network connections look now so that if I make changes that don't work, I can get back to what it was before.

    Also, do you think it is best to do this when the system seems to break (don't know what else to call it). And if I haven't been clear about what works and what doesn't, please let me know. I know I tend to get too wordy and that might complicate things rather than clarify them.

    Thank you
  • andyBall_uk Level 7 Level 7 (20,490 points)
    Hi

    no doubt there are better reads - but all I could find in the time available
    http://support.apple.com/kb/HT2712

    Explore the menus & buttons, nothing should be altered until you click 'apply'. Duplicate your existing one first, switch to the new one to show yourself that the old one remains intact & can be switched back to easily. Then create a new location & do whatever you did to get internet connection when you first got the mac.
  • laverne's mom Level 2 Level 2 (395 points)
    thank you and hi back at you.

    I printed out the article and hopefully will understand it enough to follow the directions. I didn't do anything when we first got the mac except connect it to the modem. when we got the mac the apple store folks set it up. We brought the old PC and they transfered everything and did whatever it took to get it going. and I really haven't had any problems until this happened. I am also going to read up in my imac for dummies book and also in my missing manual book. and then if I'm still not sure about what I'm doing, I was thinking I would set up a 1:1 at the Apple Store. One of the sessions ought to fit this subject of setting up a network location. I will let you know one way or the other how it works out. As I said before, everything seems connected for now. But I am sure it will go off again, if only for the same 45 minutes or so. That's the puzzling part. Not that it loses the connection but that it seems to come back on its own. And only particular applications/programs seem effected as best as I can tell.
  • ~Bee Level 7 Level 7 (31,215 points)
    andy --
    Do you suppose there might be any hints in the Console log for periods when it goes in and out?
  • laverne's mom Level 2 Level 2 (395 points)
    Hi Bee. Glad you are still following my saga too. A friend of mine just sent me an email where she saw two posts with similar problems to mine. I don't know how to copy the links but they are the following:
    in the iTunes Installing and Upgrading for Windows forum:

    itunes and safari won't open
    Posted: Nov 23, 2010 2:30 PM

    there was also another one she copied in this same Safari for Mac forum but those programs are much older versions

    Since Safari update, ichat, itunes, safari and update don't work.
    Posted: Jun 23, 2009 6:51 PM

    maybe they will give you some ideas. I didn't quite understand them.

    I was also wondering if it would make sense to do a time machine backup before I try anything I'm not sure of. I haven't done it because I didn't think making a copy of a system that wasn't quite right made sense. But even getting back to where I am now would be better than really messing something up I guess. My data is all backed up on an online service, but not the applications etc.

    Hoping you aren't where the blizzard is.

    Laverne's Mom
  • ~Bee Level 7 Level 7 (31,215 points)
    Hi Moms!
    Yes, I've been reading all along.
    Andy, IMHO, is the best. And we're all part of the team here, LOL.

    I would not trust any backup made at this point. It would only replicate whatever's wrong.
    Your instincts are right on.

    I'll see if I can find those other posts.
    I have a funny feeling that this will turn out to be something simple,
    but we haven't found it yet.

    We lucked out here, so far. Just sleet & freezing rain this morning,
    more tonight, but rain all day tomorrow, which is a good thing, eh?

    By the way, here's how you post a link.
    Go to the post you found. When you're looking at it, look up to the URL address bar.
    It will start out as http://discussions., etc.
    For instance, look at this thread.
    the address is http://discussions.apple.com/post!reply.jspa?messageID=13024050

    So if you copy that and paste it in your reply, I can click on it, and go directly to
    that link. Easy, eh?

    All the best.
  • andyBall_uk Level 7 Level 7 (20,490 points)
    Hi

    I would certainly check Console as ~Bee suggested - for any messages right around the times that connection drops off.

    Regarding network locations - making a duplicate or new one is a bit like editing a photo. I'm really not suggesting that you alter your current one (the 'automatic' location... only that you create a new, blank one & try to get it connected. You can switch back to the automatic one at any time, it will not have changed unless you choose to change it; just as you might make a copy of a treasured image before working on it in photoshop - similarly, if things don't work out, you forget the new one & switch back to the original.
  • laverne's mom Level 2 Level 2 (395 points)
    I knew how to do that, copying the posts, just forgot. In the middle of my own problems it is so easy to forget. Either that or I'm just getting older and forgetful!

    So here they are:

    http://discussions.apple.com/message.jspa?messageID=12594650

    and

    http://discussions.info.apple.com/message.jspa?messageID=9698007

    maybe this will help.
  • laverne's mom Level 2 Level 2 (395 points)
    Hi

    I will check Console. Is it easy to tell me how to do it? I will look it up in my books also. Does it keep a history? I think I should be able to go back and check the date and time on this post to be able to backtrack when the problem has occurred if it does? Or wait until it happens again.

    Also, will try adding a network location. I have edited a lot of photos over the years so understand better what you are suggesting. I guess this is going to be a kind of wait and see what happens the next time the connection is lost process. Would clicking on the assistant when setting up a new location in system preferences guide me through that process? I have to be honest and say that I printed the instructions from the link you gave me, but haven't done anything yet other than read it.
Previous 1 3 4 5 6 7 Next