No Service in Switzerland

Question

Level 1

8 points

No Service in Switzerland

My daughter is studying this semester in Geneva and is having a problem getting her iPhone 3GS to connect to a local carrier. Even though she is in an area with excellent cell phone coverage her phone displays "No Service." She claims all the students in her group with iPhones are having the same situation. The local carriers (Orange, Sunrise and Swisscom) all have roaming agreements with AT&T.

I had her re-boot the phone and confirm the following settings: Airplane Mode - Off; Enable 3G - On; Cellular Data - On; Data Roaming - Off. I'm not sure what else to tell her to try. She has used her phone in Europe previously and never had any problems, so this is a head-scratcher.

Any suggestions would be much appreciated. Thanks in advance.

iMac, Mac OS X (10.5.5)

Posted on Jan 22, 2011 8:53 AM

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Answer 1

Top Gear Author

Level 1

8 points

Jan 22, 2011 9:06 AM in response to wjosten

Yes, I believe so. She has used the phone previously in Ireland with no problems. I checked her account at the AT&T website and it shows she is on the "standard" international calling plan. Thanks for your response.

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Answer 2

wjosten

Level 10

95,369 points

Jan 22, 2011 9:13 AM in response to Top Gear

Call 1-800-331-0500 or she can call +1-916-843-4685 from her phone to verify that her plan includes the ability to make and/or receive calls while roaming internationally. Sounds to me like something is not provisioned properly.

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Answer 3

Jan 22, 2011 11:16 AM in response to Top Gear

Hi,

Good to hear all is well, I live between Genève and the UK, have no issues with the following carriers while in Switzerland,
1. Swisscom.
2. Orange.ch
3. Bouygues.

And SFR if we cross any boarder into France, if she finds problems again I would suggest she just go into the Apple store and connect to there WiFi network then ask for correct phone carrier settings re roaming to be corrected. Apple in Genève as really helpful, although the shop gets extremely busy.

As a foot note tell her to give Sunrise a miss if she can, it very unpredictable.

Message was edited by: oldscribe

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