Problems logging in.....

So, for the #th (can't remember the count) time being on the phone with apple adviser the current story is this: the adviser was on the chat with iTunes (as I was hangin on the phone). They had come to the conclusion that the issue is with iTunes as the App Store, under the hood, communicates with iTunes and some thing has gone wrong with that in 10.6.8. So now after re-looking through my case (and system) logs, they are saying that it is an 'App Store' issue. iTunes have opened a case for/against App Store and I have to wait till Wednesday COB EST the latest to hear any thing back. 😀

So 23,000 views and 108 replies later - we still have no idea what to do about solving this (if anyone out there figured out a way please write so!).

Help!

I was given the following link by Apple; which I have tried numerous times before with many different varioations. The result is: it did not work for 10.6.8 and Lion, for me. Every thing works in 10.6.6 and 10.6.7. Another words I have installed 10.6.3 from my Snow Lepeord Disk then combo update to 10.6.6 and 10.6.7. Every thing worked. Update to 10.6.8 and/or Lion: same problem with App Store.

http://support.apple.com/kb/TS3925

So, it's upto the engineers to figure out the issue.

Another thing, I felt kind of irritated by it, The last (Junior) Adviser told me, before he patched me to a Senior Adviser, that this problem with App Store is only occurring with "minority" group of people. "Majority" people do not have this problem. Hearing him saying that was pretty comical to me but don't mean to vent, not worth my time, but I thought I'd share my experience.

I have been trying all the different solutions for a month and half now. Still not getting anywhere. What a fluster cluck. Thanks apple.

Dave

Amen brother. I am dissappointed in how they are ignoring this. The appeal of the app store went down tremendously for me. I am trying to raise visibility to this through Leo Laporte's TWIT network so others will know how poorly this was handled by Apple.

Just dropped a note to Tekzilla and posted a note on the forums here for others to contact tech support shows. Hopefully some more news will come in.

Dave

i fixed my login problem with the mac app store and facetime. don't know if this will help anyone else, but here is my experience.

after installing 10.7.1, i deleted networkpreferences.plist, restarted, then looked at the network preferences panel. the airport icon was labeled ethernet, and the ethernet icon was labeled airport. at some point in the past, i used the 'set service order' option to place ethernet ahead of airport. clearly this caused a problem.

here's what worked:

1. renamed the airport and ethernet services to match the icons,

2. made sure the service order listed airport ahead of ethernet,

3. hit apply,

4. deleted networkpreferences.plist again,

5. unplugged ethernet,

6. restarted.

using only airport, i was able to login to the mac app store and facetime. i plugged in ethernet and both still worked.

I have the same problem: "Your device or computer could not be verified. Please contact support for assistance." I, too have tried the deleting etc.plist, but like everyone else on this post it only worked for me with 10.6.6 and now that I have "upgraded" to 10.6.8 that deleting the .plist solution no longer works for me. I do not know how to do the first two steps you mention (@armanilawsuit), but maybe you could give me some more insight.

My problem has been ongoing for 2 1/2 weeks.

Hi bread, Have you been able to sort out your problem? I have an old Macbook 2,1 and the ethernet is fried. I've tried everyting possible, but can't log on to the app store.

No, I haven't. I am convinced that it is an order problem. The store expects the airport to be in en1 and it is in en0, where the ethernet should be. I tried putting the airport in both locations, but that didn't work either.

Do you think an external USB ethernet will work on en0? I don't have one, but if it fixes the problem I would go and buy one!

I don't know. I hadn't reall thought about it. I should look around and see if we have a USB Ethernet here at the office and try it.

GrmCrkrs wrote:

I do not know how to do the first two steps you mention (@armanilawsuit), but maybe you could give me some more insight.

My problem has been ongoing for 2 1/2 weeks.

in the network preferences pane, click the gear button at the bottom left. can rename and change the service order from that menu.

Same here. hopefully it'll be fine after the next update... but i am wondering if we can update without out mac verified???

Deleting this file worked for me.

hard disk > library > preferences > systemconfiguration

... and drag the following file to the trash

"NetworkInterfaces.plist"

Then restart and try again