You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Preview crashes frequently

Preview crashes frequently on my Mac Pro.

This behavior appears to be random, sometimes I can only use preview for 10 or 15 min. and it crashes again. I'm having no difficulties with any other software.

I have never experienced this in OS 10.0 through 10.5.8

I am using Mac OS 10.6.5 and Preview 5.0.3

Posted on Jan 24, 2011 7:26 PM

Reply
19 replies

Jan 24, 2011 8:06 PM in response to Király

Well, I looked at the report, it's all Greek to me.

Only a computer super-genius would understand it. Here is SOME of it.

Process: Preview [927]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 5.0.3 (504.1)
Build Info: Preview-5040100~2
Code Type: X86-64 (Native)
Parent Process: launchd [116]

Date/Time: 2011-01-24 22:02:33.041 -0600
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6

Exception Type: EXC BADACCESS (SIGSEGV)
Exception Codes: KERN INVALIDADDRESS at 0x0000000000000018
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Application Specific Information:
objc_msgSend() selector name: release


Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff8563933c objc msgSendvtable14 + 12
1 com.apple.CorePDF 0x00007fff8000f5f1 -[CPPage dealloc] + 133
2 com.apple.PDFKit 0x00007fff85803ca0 -[PDFPage dealloc] + 250
3 com.apple.Preview 0x000000010007e6bc -[PVPDFPageElement dealloc] + 105
4 com.apple.imageKit 0x00007fff837afa04 -[IKImageCellDatasourceProxy dealloc] + 36
5 com.apple.CoreFoundation 0x00007fff840911e6 _CFAutoreleasePoolPop + 230
6 com.apple.Foundation 0x00007fff803dd62e __NSThreadPerformPerform + 698
7 com.apple.CoreFoundation 0x00007fff840aa401 __CFRunLoopDoSources0 + 1361
8 com.apple.CoreFoundation 0x00007fff840a85f9 __CFRunLoopRun + 873
9 com.apple.CoreFoundation 0x00007fff840a7dbf CFRunLoopRunSpecific + 575
10 com.apple.HIToolbox 0x00007fff888219f6 RunCurrentEventLoopInMode + 333
11 com.apple.HIToolbox 0x00007fff88821759 ReceiveNextEventCommon + 148
12 com.apple.HIToolbox 0x00007fff888216b4 BlockUntilNextEventMatchingListInMode + 59
13 com.apple.AppKit 0x00007fff80d02e64 _DPSNextEvent + 718
14 com.apple.AppKit 0x00007fff80d027a9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
15 com.apple.AppKit 0x00007fff80cc848b -[NSApplication run] + 395
16 com.apple.AppKit 0x00007fff80cc11a8 NSApplicationMain + 364
17 com.apple.Preview 0x0000000100001454 start + 52

Jan 27, 2011 10:45 PM in response to Király

Have you tried clearing the caches? Does it still crash if you are logged in to a different user account?


I am the only user.

I did virtually all of the maintenance items that OnyX offers. Several of the boxes that I checked referred to "clearing caches". I'm not 100% confident that I used this program correctly, there are many many options.

I also ran a memory test using the program “remember” (From Star Trek 2, I believe).

Preview still crashes every 10 min. or so

Jan 28, 2011 3:40 PM in response to Ziatron

In my 25 years of using Macs, I have never had more than one user account.


Macs did not have separate user accounts until Mac OS X; which has been around for less than a decade.

There are all sorts of reasons for having a second user account:

-sometimes accounts get corrupted and you can't log in to them. Having a second user account can save your bacon if this happens.

-When an application starts to misbehave, trying it out in another user account will determine if the problem is system wide (i.e. the problem still occurs in the other account) or if it is specific to just one user account. If the latter, then it's usually a bad file in the user's home folder that is causing the problem. Many times I have heard about people reinstalling a misbehaving app or even the whole OS, only for the problem to not be fixed because it was a user account problem (which is far more common IME.)

-Having a second user account allows you to run your primary user account as a non-administrator. Apple recommends this for security reasons. Admin credentials should only be given to programs and tasks that need them. When running as admin, everything you do, every program you run, runs with elevated admin rights. This is an unnecessary security risk. Apple goes so far as to say to never browse the web or check e-mail while logged in to an admin account.

Let's say this did fix the problem, how would that help me? Can you delete a user account after creating it?


It would tell you that the problem lies with your user account, which would save you the trouble of reinstalling the whole OS, which many people do mistakenly. You could continue to look inside the user account for the problem. There are further troubleshooting steps that I can suggest.

Jan 28, 2011 5:09 PM in response to Király

Thank you for this post.

Today I did create a new, 2nd user account. and I had no freezing in the brief time I worked there with Preview.

So it appears that I DO have a bad file in my 1st, primary (only) administrative account.

(and I have always been running that account with attendant security risk. Thank you again; I didn't know that issue.)

So now, how do I go about finding the home folder that is causing the freezing problem?

Preview crashes frequently

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.