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Level 1

8 points

Netflix Website Won't Load

I've been having trouble loading the Netflix website recently. It used to load just fine until 3-4 months ago. Now it simply tries to load indefinitely without success. Just goes to a white screen. I've tried using Firefox, Safari, and Google Chrome all with the same problem. Also tried loading the site from different locations to make sure it wasn't just my network, and the problem is the same.

When the problem started, I used to be able to load the Queue directly, but now I can't even do that. I can access the login page, the account information page, and a few individual movie pages, but that's about it (no search functions, no queue, no watch instantly, etc).

I ran a route trace on http://movies.netflix.com/Queue at DNS Stuff, and here's what it says in the analysis summary (fyi, i turned off all my firewall settings before running the trace):

+Number of hops: 17+

+Last hop responding to ICMP: 12, UDP: 13, TCP: 0.+

+There appears to be a firewall at 216.182.225.75 (hop 13) that blocks ICMP (ping) packets.+

+There appears to be a firewall at (hop 14) that blocks unwanted UDP packets.+

+There appears to be a firewall at 70.86.70.33 (hop 1) that blocks unwanted TCP packets.+

Any ideas?

Macbook 2.13GHz 2GB RAM, Mac OS X (10.6.6)

Posted on Jan 26, 2011 3:57 AM

30 replies

Feb 25, 2011 5:50 PM in response to ahelgeso

I'm having this exact problem- has anyone found any success? I've spoken with both Netflix and Apple at length and inconclusively about it. I can occasionally get a movie or page to load but it's very rare. Suggestions?

TeenTitan

Level 4

2,640 points

Feb 26, 2011 10:48 AM in response to ahelgeso

have you tried un-installing silver light; reboot, then re-installing it?
have you tried another browser such as google crome and or firefox?
You could also try cross posting your question on MS SilverLight forums. There seems to be a thread about a similar issue on their forums. One of the things listed as being helpful by other users in the thread is to re-install "Flip4Mac" if you have it already installed on your computer.

Message was edited by: TeenTitan

Message was edited by: TeenTitan

May 16, 2011 7:07 PM in response to JayPritchard

My PS3 and my iPhone (while on WiFi) wouldn't load Netflix. Reverting the firmware on my Airport Express fixed the problem. I have two young children and no cable, so I was kinda freaking out. Thanks so much.

lastlegs

Level 1

0 points

May 17, 2011 11:04 PM in response to the_guy_from_that_movie

I WAS having a similar problem where i couldn't view netflix, apple, new york times and a few others, only the text of the webpages would come up, nothing else. I recently updated my router, now the websites load pretty well, minus a few images here and there.

Any help with that!?

Jun 11, 2011 11:13 AM in response to ahelgeso

Well, let me make it even stranger: running a MacMini w/ Snow Leopard. When logged in as administrator = no problem reaching Netflix. I can log in. I can search. I can watch instantly. But if logged in as a non-admin user = no images load on the netflix.com page, and the browser (Firefox AND Safari) fails to connect to Netflix server when I try to sign in.

truedat

Level 1

0 points

Aug 8, 2011 8:10 PM in response to ahelgeso

What's happening here is that netflix is shutting you out for using too much of their bandwidth. This problem started for me when my two roommates started using "Watch Instantly". Before that it was never a problem, but the increased traffic caused netflix to shut out my entire network, and one day no device connected to my wireless router could load netflix, not even my cellphone. I tried clearing my DNS cache as someone suggested, and that didn't work. Then I tried getting a new IP address from my dhcp, but that didn't work either of course because my whole network was blacklisted. The solution I came upon was to connect by proxy.

In firefox, go to:

Firefox > Preferences... > Advanced (tab)

Under "Connection", click Settings...

Check Manual Proxy Configuration

Under HTTP, write in the address of any proxy (list of free proxies is here). I used "teatunnel.info." You can leave all other fields how they are.

I'm sure the set up for safari is similar.

racso39

Level 1

0 points

Nov 12, 2011 6:28 PM in response to ahelgeso

I'm having this issue, it is strange, I have a MacBook Pro early 2011 running the latest Lion version and while inside OS X, netflix homepage won't load correctly or load at all, however, If I turn on my Personal Hotspot (iPhone) it will work, but here is where it gets more confusing: I have Boot Camp with Windows 7, when I load up there, Netflix will load correctly on the same router it doesn't load while I am on Lion.

Any idea of what could be wrong?

Jan 29, 2012 2:24 PM in response to ahelgeso

just go into your netflix , play a movie then right click on the movie while its playing and select silverlight preferences and leave it open and click on fullscreen and it should work.....hope it work fo you because it worked for me.... 😀

mikeumr

Level 1

0 points

Jun 26, 2012 8:16 PM in response to ahelgeso

All - I have had this issue for months and after reading your discussion, I took a look at my Safari settings. Under the "Advanced" button, click on "Change Settings" next to Proxies. Check the box "Auto Proxy Discovery". Worked immediately for me. Netflix browser finally loads the pictures of the movies in Safari!!

Is there an security risks I should be concerned about with this setting?

Oct 22, 2012 11:16 AM in response to truedat

Thank you! I was having this problem until I did what you suggested. Before that I tried several things, reinstalled FF, checked file permissions, tried other browsers, other machines, other OSses, changed router, changed internal ips, tried with only one machine on network, tried tcpdump, wireshark, etc, etc, etc. Thanks!

Meqc31

Level 1

0 points

Nov 16, 2012 11:49 AM in response to ahelgeso

If you can adjust your router settings, you should change your MTU to 1450.

This worked for my Netflix app as well as other streaming video apps.

Good Luck!

Feb 25, 2015 9:09 PM in response to mikeumr

Awesome! Thanks! Worked for me right away on MacBook Air in 2015….wow….such a simple fix….😀

StacyNT

Level 1

0 points

Apr 24, 2015 1:45 PM in response to mikeumr

Perfect, fixed it . . . thank you!

Sep 14, 2016 2:00 PM in response to ahelgeso

I was having this same problem and am not good with technology so some of the answers were way too confusing for me but what I found to work was to go to the netflix page, right click on the show you want to watch, press open in dashboard, it will load an image in the dashboard and if you click on that it will then play your show.

Oct 4, 2016 7:01 PM in response to truedat

Thank you, this worked like a charm for Safari. Go to: Safari > Preferences > Under Proxies Hit "Change Settings" > Select Web Proxy (HTTP) > enter "teatunnel.info in the top box > Click Apply.

This immediately rectified my issue with an ongoing loading screen on the Netflix site, which appeared after the OS Sierra update.

Hope this helps!

Netflix Website Won't Load