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LOADING . . . Your movie will be ready to watch in 3 hr and 14 mins

OK, I'm a fan of Apple TV. Bought the new one to replace an old Roku box that I sold.

Here's the problem: HD stuff is crazy slow to load. And when it's loaded, it doesn't stay loaded.

Thursday night I rented an HD movie and clicked Watch. I got the msg in the title of this post, or something very similar.

Thirty minutes later I got a message saying it was loaded and ready to watch but by that time we'd already moved on to another movie (in standard def).

So Friday night I clicked on the movie that had loaded the previous night, assuming it would still be loaded and ready to play.

No luck. Went back to the same msg in the title of post.

This is ridiculous, seems to me. Can someone explain what is happening? My wireless setup is Comcast high speed (8Mps), a Motorola SBG900 cable modem and wireless router. I get a fine connection on Netflix, VUDU, etc. thru my LG BlueRay player, and through the Apple TV in SDef. The connection, tested from Apple TV always shows only 1 bar unlit.

A couple additional questions: when you LOAD an HD movie, what actually happens? Is there memory on the Apply TV box to store the movie? Is it stored elsewhere (like on one of the computers on the network)? Are we really expected to take 30 minutes to an hour or more to download an HD movie we want to watch?

24" iMac Alum 2.66 GHz, 11.6" Macbook Air, Mac OS X (10.6.5), Fusion, Win 7

Posted on Jan 29, 2011 12:07 AM

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Posted on Jan 29, 2011 1:15 AM

Can someone explain what is happening?


The new ATV is strictly a streaming device, it doesn't store files. If you rent a video from the iTunes store, it will use its flash memory to cache the data for playback, but if you decide to stream something else in the interim the cache will be cleared for the new stream. This is normal for a streaming device.

If it's taking a long time before enough data is cached to begin playing, you have a network slowdown somewhere, either on your ISP or your LAN. If your ATV is using wifi, try it by Ethernet cable. If that improves performance, you have a wifi problem somewhere.
18 replies

Feb 4, 2011 8:11 PM in response to k-stin

I'm assuming you have a good connection and stable wifi (or using ethernet). Was this near the beginning or had you been watching for awhile? You should ask for a refund if you were unable to watch the rental.

If there is anything in your network setup that could be causing issue it would be helpful to find that out as well.

Mar 19, 2011 2:13 AM in response to Pier Rodelon

really p###ed off, had ATV2 for 6 months now and suddenly taking 3-4 hrs to d/load HD movie when it was a matter of minutes previously. rebooted router, checked bandwidth and remaining capacity, all good! so why is this happening? we dont get many times to sit as a couple and watch a movie and our Sat is now shot! sooo annoyed!

LOADING . . . Your movie will be ready to watch in 3 hr and 14 mins

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