Office 2011 and Clipboard Issue
Here's the last Word from Microsoft support...
Hello John,
RE: Case ID - 1146481346 (Microsoft Word 2011 for Mac)
Thank you for your response. I understand that you will look into this later with regard to contacting Apple Support.
As we have done all troubleshooting steps we can do, I wish there was more we could do. I would like to get your permission to archive your case at this time as not resolved. After contacting Apple Support, if you still require assistance, this case can then be automatically re-activated by your response.
As you have experienced the same issue with both Office 2008 and Office 2011, and we have fully removed and reinstall the software with the same results. You have also tested this in a New User profile, and in SafeBoot.
When you copy and paste on the Mac, it is using the Mac Clipboard to complete this function. Office for Mac does not have a separate Clipboard. The error log you are getting when this happens is a Kernel Panic error which is generated by the Mac Operating System, not directly from Word.
In the error log the ClipBoard is referenced several times ( 2 OleProcessClipboardAE + 2175 ) prior to the Kernel log ending:
[0x56f3c180]
Kernel stack:
16 lo_allintrs + 302 [0x2a0b5e]
16 interrupt + 171 [0x2aa0d6]
16 lapic_interrupt + 126 [0x2b16c2]
16 intel_startCPU + 405 [0x2b2c92]
16 sync iss_toiks + 124 [0x2a99dc]
You noted that this is an older Mac, did you upgrade on this Mac from Leopard to Snow Leopard, and if so, were you experiencing this same issue before upgrading the Operating System?
Unfortunately, it will be necessary to contact Apple Support and have them look into this for you. This may be related to Fonts, permissions or something on the HardDrive, but we have no way of determining this.
Please let me know if you would like for me to archive the case at the present time and the case can then be reactivated by your response after contacting Apple Support.
MacBook Pro, Mac OS X (10.6.6)