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Is my Magic Mouse Dead?

I've had it a couple of months only. Today it said the batteries were low and I should change them but when i put new batteries in and made sure it was on there is now no little green light and the system Bluetooth is unable to find the mouse.

What should I do now?

Imac, Mac OS X (10.6.1)

Posted on Feb 3, 2011 11:34 AM

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Question marked as Top-ranking reply

Posted on Mar 14, 2011 5:37 PM

Try this. I had the same problem and called AppleCare. This is what they told me to do.
Lost wireless mouse
FIX- power down computer. Hold SHIFT, CONTROL, OPTION and POWER BUTTON down for 10 seconds and then release. Power on computer. Move pointer over Bluetooth icon on menu at top right. Choose “Set up Bluetooth Device”. When window opens up turn off the mouse for 2 seconds and turn back on. Mouse should show up in window. Pair mouse.
143 replies

Jul 1, 2012 7:04 PM in response to jandarc

jandarc wrote:


Sooo amazed and impressed with IB Retired's answer - I had swapped batteries but no green light on mine either. Can't believe that simple move got it back and would love to know why it died in the first place...

Control+Option+Shift+Power actually resets the power management unit found in intel-based Macs. When the PMU malfunctions it can cause, among other things, peripherals to not be recognized by the system.

Jul 19, 2012 6:09 PM in response to smartsale

For me, it was a battery contact problem. I swiped the contacts with a Q-tip dipped in isopropyl alcohol, put in new batteries, tried IB Retired's reset, but nothing worked until I pressed both batteries hard into the recessed contacts. That finally worked. I hadn't seen the pushing trick mentioned, so I thought I'd post.

Nov 20, 2012 1:31 AM in response to opportunity

I had the same issue but fortunately could figure it myself. There are different manufacturers of AA batteries. Some have a small dot which is somewhat protruding upwards at the positive side and some batteries have a flat plate at the positive side.

In Mighty Mouse only the AA batteries having a flat plate at the positive side will work. The dot somehow will not work though the batteries are of the same power and specifications.


Though strange this is the problem definitely.


I tried with so many batteries, only the one specified above worked. For an example, Energizer works fine, but not Duracell..................

Jan 15, 2013 6:52 AM in response to smartsale

Yesterday while powering down my MAChine, my Magic Mouse opted to not be a participant in the daily festivities. I changed the batteries "right-side up" and even had a stare-fest of sorts with this now non-working gizmo. So, thinking it may be due to dated batteries which had been given to me by a CubeMate that were the last two in a box of a gazillion, I changed to yet and still another pair of batteries. Still no power. I swiped a usb mini-mouse from another computer long enough to see if I'm the only one who had to engage in a magically stare-fest and search for possible solution(s). Since my Magic Mouse is tethered via Bluetooth I looked to see if there would be a dialogue such as "hold hands" or "reignite the love" or "communicate from the big guy to the little guy"...or simply "Connect." And sure enough, after following the Blue Tooth icon --> Devices --> Apple Magic Mouse --> "Connect" path, we are as one again. (Remind me to go retrieve the other batteries from the "trash".)



Hope this helps!

B.

Jan 20, 2013 3:52 PM in response to Pedro Taquelim

Ok, forget it.

I conected the magic mouse to other iMac (and to Windows 7 in Bootcamp) and the problem continues.

So it's an hardware problem. the lens are dead probably. I'm a little ****** off rigth now. My mouse has 1 year and 2 months, this is no time span for a mouse do die. Bad luck or bad design? You decide... Apple.


- Hello Mighty Mouse, can I join you in this box of retired and hopeless Apple artificial rodents, please? -.-

Mar 6, 2013 1:36 AM in response to smartsale

IB Retired's solution also worked for me. There seems to be two main issues people posting in this thread are having. One is the PMU that needs resetting (IB Retired's fix), the other is that there is an issue with the batteries (wrong type/thin layer of film on connectors etc). You can tell which of the solutions to choose based on the green light on the mouse.


If the green light is showing, but no connection, try resetting the PMU using IB Retired's Ctrl+Shift+Option fix.

If the green light is not showing, this is a battery issue (kind of obvious 🙂).

Mar 7, 2013 6:06 AM in response to smartsale

I was using my mouse with an iMac. But now I bought a new Mini Mac and an strange thing happens:

When my mini sleeps for a long time (overnight, for example), after it wakes up the mouse doesn't move anyway. I then shut it down and up several times but the greens light doesn't light, it appears to be completely dead, even with new fresh batteries. If I wait for some minutes and then try again, then it begins to function normally.

I cannot figure out what's happening.

Mar 8, 2013 6:33 PM in response to danrA2

No, Bluetooth is ON. If bluetooth was OFF the mouse couldn't work anyway.

The only thing that makes my mouse wake up (I remembered that I did this when I had Windows installed in my iMac and the same thing happenend at Windows startup) is to hold down the mouse button until it moves the pointer. I think that something is turning my bluetooth 'lazy' and this is probably the reason for the long delay in waking up.

Mar 18, 2013 5:13 AM in response to smartsale

Hi


I have had my Magic Mouse for roughly 2 years and the light has stopped coming on. Went to the Apple Store in Milton Keynes where I was asked if I had Apple Care - I said no.


At this point the fairly useless chap went to the back to try it with some batteries and confirmed it was dead and that it rarely happens but that I would need to buy a new one. That is NOT acceptable for a device that costs £59.99

I am fuming to say the least.......


Any thoughts or suggestions on what I should do next (other than buying a new one)???

Is my Magic Mouse Dead?

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