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Is my Magic Mouse Dead?

I've had it a couple of months only. Today it said the batteries were low and I should change them but when i put new batteries in and made sure it was on there is now no little green light and the system Bluetooth is unable to find the mouse.

What should I do now?

Imac, Mac OS X (10.6.1)

Posted on Feb 3, 2011 11:34 AM

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Question marked as Top-ranking reply

Posted on Mar 14, 2011 5:37 PM

Try this. I had the same problem and called AppleCare. This is what they told me to do.
Lost wireless mouse
FIX- power down computer. Hold SHIFT, CONTROL, OPTION and POWER BUTTON down for 10 seconds and then release. Power on computer. Move pointer over Bluetooth icon on menu at top right. Choose “Set up Bluetooth Device”. When window opens up turn off the mouse for 2 seconds and turn back on. Mouse should show up in window. Pair mouse.
143 replies
Question marked as Top-ranking reply

Mar 14, 2011 5:37 PM in response to IB Retired

Try this. I had the same problem and called AppleCare. This is what they told me to do.
Lost wireless mouse
FIX- power down computer. Hold SHIFT, CONTROL, OPTION and POWER BUTTON down for 10 seconds and then release. Power on computer. Move pointer over Bluetooth icon on menu at top right. Choose “Set up Bluetooth Device”. When window opens up turn off the mouse for 2 seconds and turn back on. Mouse should show up in window. Pair mouse.

Mar 14, 2011 5:40 PM in response to smartsale

Try this. I had the same problem and called AppleCare. This is what they told me to do.
Lost wireless mouse
FIX- power down computer. Hold SHIFT, CONTROL, OPTION and POWER BUTTON down for 10 seconds and then release. Power on computer. Move pointer over Bluetooth icon on menu at top right. Choose “Set up Bluetooth Device”. When window opens up turn off the mouse for 2 seconds and turn back on. Mouse should show up in window. Pair mouse.

May 14, 2012 6:36 AM in response to Deandrathol

I had the same problem, no green light but conection was ok, touch ok, click ok.My warranty has expired and i open myself the Magic Mouse.I found sings of oxidation near a diode, the unused pin form the diode make conection with the anode of the diode.I cleen up the oxidation with alcohol isopropyl and now my magic mouse work again.

User uploaded file

I'm sure this is an manufacturer defect.So if you have warranty, good for you.If not take a look inside your Magic Mouse.


Thank You!

Razvan

Feb 13, 2012 3:46 PM in response to Deandrathol

Try this from IB Retired above - it worked for me


Nick.


=================================


IB Retired



Try this. I had the same problem and called AppleCare. This is what they told me to do.
Lost wireless mouse
FIX- power down computer. Hold SHIFT, CONTROL, OPTION and POWER BUTTON down for 10 seconds and then release. Power on computer. Move pointer over Bluetooth icon on menu at top right. Choose “Set up Bluetooth Device”. When window opens up turn off the mouse for 2 seconds and turn back on. Mouse should show up in window. Pair mouse.


Jan 19, 2013 5:16 PM in response to smartsale

Hi,

My Apple Wireless Magic Mouse does not track/move the cursor on screen, but it's connected to the iMac bluetooth. The batterys are full. I also replace them with new ones.


I can left-click, right-click, double-click, scroll and swipe with one/two fingers. You name it! Everything works, except I cannot move the cursor, it does not track at all.


I started having this problem when I went on vacation and turned the iMac off and also disconnected the power cable from the power socket for a couple of weeks. When I came back and turn it on, the Apple Wireless Mouse had this problem. But still, I could make it work if:


1) I remove the mouse from the Bluetooth Preferences list clicking the "-" (minus) button and then put it back on again in the Bluetooth Configuration Assistant.

2) After a while I noticed that after a restart I could click the mouse and I could just wait a while (3 to 5 minutes) and the mouse will start moving again, although the cursor would not track/move and behave as expected for 1 or 2 minutes (jittery, jumpy, slow, fast), but after that 1 or 2 minutes would eventually come back to normal.

The problem would return after I would Pause the iMac. After I wake him up again the Mouse was not moving again and I had to go trough the process described on step 1 or 2 to make it behave correctly again.


I think, in the beginning when I restarted the iMac in Safe Mode (keep pressing Shift in the restart process) the mouse would behave normal. So I thought that this was a software problem/conflict with some third party login files, etc. I deleted the LaunchAgents form the User Library. Didn't work. And also look inside the folder StartUpItems in the System Folder, but it was empty. But now, even if I restart in Safe Mode the mouse doesn't move. :-(


Also, I tried all of this without success:

http://support.apple.com/kb/HT1492

http://lex1963.home.xs4all.nl/mm/Magic_Mouse_troubles/Main.html

http://alvinalexander.com/blog/post/mac-os-x/problem-solved-apple-bluetooth-wire less-mouse-clicks-but-won-t


Any ideas, please? I need help.


Thanks!

Jul 17, 2013 3:03 AM in response to smartsale

I had a Magic Mouse disfunction some time ago which was solved with the advice fro IB retired earlier in this thread as reported above. Having now suffered the issue or a similar one again I have collated all the various advice into a logical series of steps as follows:


Fixing unexpected behaviour of a Magic Mouse


(1) delete com.apple.bluetooth.plist in Library/Preferences


----


(2) Reset the tracking and lag for the magic mouse:


Open terminal and type in: defaults write -g com.apple.scaling (choose any number between 2 and 8)


Then you need a restart your mac and it should be sorted - so now take step (3).


----


(3) Resetting the SMC - on portables with a battery you should not remove on your own


Note: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).


Shut down the computer.


Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.

On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time for 10 seconds.


Release all the keys and the power button at the same time.


Press the power button to turn on the computer.


..... Now you can take step (4) below if you wish ......


Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC


Move pointer over Bluetooth icon on menu at top right. Choose “Set up Bluetooth Device”. When window opens up turn off the mouse for 2 seconds and turn back on. Mouse should show up in window. Pair mouse.


If that does not help, delete the device, restart the computer, and let the assistant find it again.


----


(4) Reset the NVRAM / PRAM.


Shut down your Mac.


Locate the following keys on the keyboard:


Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.


Turn on the computer.


Press and hold the Command-Option-P-R keys before the gray screen appears.


Hold the keys down until the computer restarts and you hear the startup sound for the second time.


Release the keys.


----


(5) Bluetooth and wifi can conflict with each other because they both use the 2.4Ghz band. Another way to fix the problem is to change your Wifi to a lower channel like 1-3 or to change to the 5Ghz band.


http://support.apple.com/kb/HT1365


----


Cheers


Nick Lightbody

Apr 9, 2014 2:37 PM in response to Sergio B Netto

Just to let you know, actually what worked to me was this:




Re: Is my Magic Mouse Dead?

24-mar-2011 15:47 (in response to Sportwart)

Try cleaning the battery contacts.
This just happened to me.
When I took the batteries out there was a very thin film of oxidation covering the battery contacts. I scraped it off gently with a scalpel blade, and now everything works just fine.

Pretty simple but I never would have realized...


Feb 3, 2011 3:47 PM in response to smartsale

If there's no green light then there's no power. If you're using rechargeables, try a set of non rechargeables. There have been problems with some rechargeables having too large a positive end and they don't make a good connection. Unlike most devices, the "+" positive ends both go the same direction, up.

Regards
Captfred

Feb 13, 2011 5:42 AM in response to smartsale

I have had the same issue but with my Magic Trackpad today. I changed the batteries in a working trackpad and then nothing. No green light.

Batteries are fine. I'm certain the connections are OK to as I was using Duracell's before and I am now too. I even put in the old batteries as they were not completely dead and nothing 😟

Will be booking a Genius Bar to get a replacement as it's still within warranty.

Is my Magic Mouse Dead?

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