iPad Screen possible "Dead" Area.

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iPad Screen possible "Dead" Area.

I've noticed lately that my iPad may have a possible "dead" area. It seems more like a vertical area. I noticed it because when I drag apps in my home page, whenever I come across this area, it either gets dropped, or reverts back to its original position, as if I let go of the screen.

Also, I came to notice it when I use dragging apps (some games especially). Whenever I drag my finger across the screen (to move something for example), it always gets cut off in that same area even if I continue dragging my finger.

My screen is clean, I always keep it covered and wipe off dust. My iPad hasn't fallen or such either. There's no visible damaged mark around that area either.

What should I do? Should I bring it to the Apple store?

Thanks so much for the help!

Sony VAIO S Series, Windows 7

Posted on Feb 3, 2011 3:20 PM

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Answer 1

RickyGray

Level 2

160 points

Feb 3, 2011 3:29 PM in response to EllyIdol

EllyIdol wrote:
What should I do? Should I bring it to the Apple store?

If it's under 1 year old I'd take it back to Apple...They will repair or replace it.

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Answer 2

Philly_Phan

Level 7

20,737 points

Feb 3, 2011 3:31 PM in response to EllyIdol

EllyIdol wrote:
Should I bring it to the Apple store?

Absolutely yes!

It's still under warranty (one year).

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Answer 3

EllyIdol Author

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Feb 3, 2011 3:33 PM in response to EllyIdol

Its definitely still below 1 year. But I've heard that its also happened to a few people, so I'm starting to think if its a hardware glitch from the iPad?

Will Apple try to prove that its my fault and such? (Its my first Apple product aside from the phone, and I've never used a warranty on them before).

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Answer 4

RickyGray

Level 2

160 points

Feb 3, 2011 3:35 PM in response to EllyIdol

EllyIdol wrote:
Will Apple try to prove that its my fault and such?

I would doubt it....it could be a known problem. I'm sure they'll sort it for you.

Their customer service is the best I have ever seen.

Good luck - let is know how it goes.

Ricky

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Answer 5

EllyIdol Author

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Feb 3, 2011 3:40 PM in response to RickyGray

Alright, thats good to know, thank you 🙂

I found a video, similar problem to mine :

http://www.youtube.com/watch?v=pwYwKMlK-FY

Except that my dead spot sometimes works if I either press hard enough, or slow enough. Also, the spot stretches out vertically up and down.

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Answer 6

RickyGray

Level 2

160 points

Feb 3, 2011 3:43 PM in response to EllyIdol

Sounds to me like a problem which could easily occur.

I'm sure they'll sort it for you then and there. Do you have an Apple Store in your area?

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Answer 7

EllyIdol Author

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Feb 3, 2011 3:50 PM in response to RickyGray

I see, thats good to know that its a common flaw.

Yes I do, Sydney here 🙂

Just wanted to make sure that its a valid and reasonable for going, since its kinda out of the way.

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Answer 8

RickyGray

Level 2

160 points

Feb 3, 2011 3:56 PM in response to EllyIdol

Yeah - I'd have it back asap.

You can make an appointment to take it back by clicking on this link:

http://www.apple.com/au/retail/sydney/

Once it opens the page - on the right side of the screen you'll see the Genius Bar logo and underneath it it says reserve..well, click on that - then > iPad > next >then pick a date and time etc and sign in with your Apple ID. You'll get a confirmation email to your inbox.

Always best to book as they will be busy...especially if it's a long journey.

Best of luck with it.

Ricky

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Answer 9

RickyGray

Level 2

160 points

Feb 3, 2011 4:06 PM in response to EllyIdol

BTW - just looking at photo's of the Sydney Apple Store...looks unbelievable. The big cities get the good ones...awesome!

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Answer 10

EllyIdol Author

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Feb 3, 2011 4:30 PM in response to EllyIdol

Awesome! I didn't know I'd have to book an appointment. Thanks for the tip 🙂

Yup, the one in the city looks pretty nice 🙂 I like the NY one better though.

Btw, if it helps, I took a photo of how it might look and which area in the iPad : http://i365.photobucket.com/albums/oo96/bryantioliu/IMG_0015.png

I went from left to right, and as you can see the shorter lines is where the dead area is. Some were able to go through, most couldn't. It stretches up vertically.

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Answer 11

EllyIdol Author

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Feb 3, 2011 7:30 PM in response to EllyIdol

I pretty much know what to do now, go to the Apple store. I'd love to know if there are others experiencing the same problem and what they did about it though.

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Answer 12

Jul 10, 2011 8:27 PM in response to EllyIdol

Hi all,

I've just developed a dead area at the bottom of my iPad. The problem is that I'm in Hong Kong (no Apple stores) and I've had the iPad for over one year so no warranty.

Do you think the only solution is to sell it on ebay and buy the iPad 2, or are there any other options?

Cheers.

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Answer 13

AmySJ

Level 1

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Jan 17, 2012 3:53 PM in response to EllyIdol

Were they able to fix or replace your iPad? I too am having this same issue with my iPad2. I've only had it since August 2011 and just recently developed this problem. After calling Apple (since I dont have a store close by) they assured me they would just send a replacement. Today I get an email telling me that upon inspection they dertermine that its from accidental damage or miuse and they are shipping it back to me unrepaired because this is not covered. No ifs, ands, or buts about it. So now I dont know what to do. And the only way to contact them is to call, its not like you can communicate through email if you have to. I'm so frustrated.

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Answer 14

Apr 10, 2012 7:13 AM in response to AmySJ

my ipad 2 microphone stopped working (quite a common fault according to these forums). They wouldnt repair it despite it being less than a year old because of some unrelated cosmetic damage to the dock. So even though dock works perfectly well and they're not actually saying the microphone not working as a result of accidental damage....they still dont have to fix it for me. AWFUL. Overnight they've managed to complete change my view and opinion of this company due to being treated like that....

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