When I open the iTunes Store, it will begin to open properly. Then, it begins to slow down, and right before it is entirely loaded the entire store will turn white! It doesn't say "unable to connect" or anything of that nature. it's just a white screen. This has never happened before, I don't know what to do. A resolution to this problem is of course greatly appreciated.
I have the same problem. *I've even tried the downloading the updates solution, but it didn't help.* It's funny how so many people have the exact same problem and itunes is refusing to give any answers!
I'm having the same problem as everyone else also. Starts loading and then goes white .... grrr ... very frustrating, I hope Apple fix this problem soon!
Most of the time with itunes not connecting to the apple store just updating resolved the issue
You can update by going to help-> then check for updates and it will let you know if you need one
But after sometime the itunes will eventually stop connecting to the home page because the servers can no longer connect .
I have had the same problem for several days now. I have tried to repair I Tunes on my computer. I have just decided to wait and see how long it takes for I tunes to realize they have a problem and fix it. Seems in the past when I have had trouble, it ended up finally being fixed by Apple as it was always their problem. At least I can still connect my I pod and download new music from CD's I own, just can't connect to the store.
I just learned what this is all about. I started having this exact same problem on both my computers the same day it began with everyone else, Feb 4th. Apple Support finally told me after many emails back and forth that "*the iTunes Store is no longer compatible with iTunes 9.1*" and that I had no choice but to upgrade to v10. In other words, this isn't a bug or an oversight --- this is an intentional incompatibility they programmed into the store last week. Those of us who were hoping Apple will "figure it out and fix it eventually" are going to be waiting for a long time. Forever, in my case. Because the last time I tried updating from 9.1 it literally destroyed my entire 500GB library, and after days of frustration restoring it from my backup and back-installing 9.1 again, I swore I would never do it again. Now they're saying I HAVE to upgrade or they won't let me buy - or even see - their products? Sorry, but I'm no longer compatible with Apple.
It looks like you have just two choices if you're getting this white screen on the store: you can either update and risk blowing up your entire library, or you can join me and take your money to Amazon and eMusic, where the downloads are a lot cheaper and they still work beautifully with all versions of iTunes. Gotta love THAT little irony -- Apple is the only music store that won't work with Apple software. Brilliant.
Surely if this is an intentional incompatibility, there would be an error message shown that said so, and suggested that the solution is to upgrade. It doesn't make sense to me, that a company famed for their user interface experience would expect the average user to see a blank page and either decide that means they need to upgrade iTunes or think about visiting this discussion thread.
If it was intentional, what would be the advantage in locking out thousands of users from the store? I can see that it's advantageous to Apple to have everyone on the same version, but at the cost of lost music and video sales?
Apple has folks where they want them. They tout their great products and one after another fail. I am hesitant to upgrade to gain access to their store because I have had trouble in the past with upgrades that took time to resolve. I think Apple really doesn't care about their clients as much as they do their bottom line. I also have lots of music on my ipod that I do not want to risk losing because of an upgrade and from some posts I see this has been a problem. You want me to buy from the store, fix the problem.
When a new version of iTunes is available, I get a dialog box asking me whether I want to download the new version - i.e. I have the choice whether to or not. Not only that, but there is a tick box which offers the option never to see future updates! So if Apple allows me NOT to update, then by default that suggests that I WILL NEVER HAVE TO. As per previous post, I'm not prepared to upgrade my version of iTunes. If Apple isn't going to resolve this, then I am happy to buy elsewhere. But what are the chances of getting a refund of the balance that is sitting on my account????? COME ON APPLE - DO THE RIGHT THING - YOU KNOW IT MAKES SENSE.
You've only got 3 options:-
1. Upgrade to version 10 - with all the trauma that might entail.
2. Wait for Apple to relealise what a ****-up they've made.
3. Ditch Apple and go elsewhere.
I thought I was the only one this was happening to. I really don't want to upgrade though because I hear nothing but bad things when people upgrade their Itunes.
The solution isn't going to make most of you happy, but here I go. Say goodbye to your lovely old version of itunes, and cave into upgrading to the 10.1.2 version. I feel your pain that you don't like change, and Apple has had problems in the past with upgrades, but for WHATEVER REASON, the old version doesn't want to access the itunes store properly. Once I upgraded to the 10.1.2 version, I was able to purchase music and access the store just fine. As frustrating as it is, it's inevitable and worth it to purchase music. Happy downloading everyone! Apple, you are a pain.
-Therine
