Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New Thread -- Genius is Unavailable for the Song ... (New songs bought ITS)

Hello,
I am on iTunes 10.1.2(17). I have noticed for at least a couple months now that when I buy new songs from iTunes Music Store and try to get a genius list from them, I get the message "Genius is Not available for the song..." I have looked at all earlier posts, tried checking and unchecking all songs, and all previous fixes, but nothing works.

This is nothing off the beaten tracks. Top 20 hits. Example "Hold My Hand" Michael Jackson and Akon, and "Forget You" Cee Lo Green. So it strikes me that there should be lots of data to make Genius playlists. It seems to me that songs that are newly released are the ones having issues.

Any suggestions?

iMac Core Duo, Mac OS X (10.6.6)

Posted on Feb 4, 2011 6:47 PM

Reply
37 replies

Apr 24, 2011 6:47 PM in response to roames

I had the same problem and have massive trouble believing that there are not enough playlists for some of these albums. For me the latest album to work is Swim, by Caribou (released 19 April 2010). Nothing released after April 2010 is working for me with genius.


I get the "Genius is unavailable for the song ..." message for all the following (all bought in iTunes - sometimes whole album, others just a few songs):


The National - High Velvet - released 10 May 2010

The Black Keys - Brothers - 17 May 2010

Dark Night of the Soul - Dangermouse and Sparklehorse - 9 July 2010

Arcade Fire - The Suburbs - 2 August 2010

Maximum Balloon - Maximum Balloon - 10 September 2010

Edwyn Collins - Losing Sleep - 20 September 2010

Mark Ronson & The Business International - Record Collection - 24 September 2010

Belle and Sebastian - Write About Love (Bonus Track Version) - 8 October 2010

Warpaint - The Fool - 22 October 2010

Take That - Progress - 15 November 2010

Lady GaGa - Born This Way (Single) - 11 February 2011


Before that, even obscure albums (eg The Ruby Suns, Fight Softly (1 March 2010)) work fine. Strangely, genius used to make a playlist for me with the song Bloodbuzz Ohio,

by The National, which I downloaded from the band's website shortly after release (24 March 2010). But after I bought the whole album High Violet, both the single and the album stopped working.


I called Apple Support about it and got escalated one step up the chain. The guy explained that genius works on a combination of local and global information, local being information from my computer, and it needs local information before it can make a playlist. I asked him if that meant that genius could work for someone else, but not for me, on the same song, and he said yes. He said I need to just keep playing the songs and updating genius. Well I bought the Arcade Fire and The National shortly after release and have played them close to 40 times each, and have now even made special playlists to try to train my iTunes to know what I think goes with these songs. I just can't believe there's not enough local or global information to make a genius playlist with these songs. It doesn't explain why a song used to work but no longer does. Plus the suggestion that I need local data before genius will work is not correct. I just bought Jailbird by Primal Scream (a 1994 release) and before playing it I updated genius. It then created a genius playlist just fine, despite it never having been played locally.


Genius has been a big reason I've bought off iTunes rather than going for some kind of subscription service, but I've been waiting for updates for such a long time now and it seems like some bug has frozen it for all songs over about the last year, or Apple has just stopped bothering to update it. It is frustrating getting unconvincing answers from Apple Support. If anyone has any of these working, or gets any decent information from Apple Support, please post here.


MacBook Pro 13 inch Oct 2009, iTunes 10.2.1(1), Mac OSX 10.6.7

Apr 27, 2012 9:16 AM in response to housemr

"If I buy a new song (e.g., Carly Rae Jepsen - Call Me Maybe) Genius data is unavailable, but if I buy an older song that released 18 months ago it works fine.


Have sent an iTunes support request. Will see what they say."



Plus it isnt like apple could say they dont have a lot of people with these songs on playlists.

New Thread -- Genius is Unavailable for the Song ... (New songs bought ITS)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.