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iTunes could not restore the iPhone, because the iPhone refused the request

I done recently backup of my iPhone 4 on my Windows machine, before I've got brand new replacement of iPhone 4 14G MC603B (ver: 4.2.1 (8C148)).
When I connected my new iPhone, I choose to restore, BUT I've got following error pop-up:
"iTunes could not restore the iPhone "My iPhone", because the iPhone refused the request"

I've spent whole day trying to restore this backup, including reseting the phone, 10 times reseting to default settings, installing latest iTunes, backuping and replacing the files, debugging iTunes via dtrace, checking the *.plist files and *.mbdb
and of course reading the instruction: http://support.apple.com/kb/HT2109
No way!
Apart of 1GB md5's files I've got as well: Info.plist Manifest.mbdb Manifest.mbdx Manifest.plist Status.plist
I also copied this folder onto my MacBook Air. On Mac iTunes 10.1.2 (17) see this backup as well without problems, but still the same error (other backups from my other 2nd iPhone does work, but not this).

I looked on every solution provided on following threads (not many):
http://discussions.apple.com/thread.jspa?messageID=12544050&#12544050
http://discussions.apple.com/message.jspa?messageID=12856576
http://discussions.apple.com/thread.jspa?threadID=2472082&tstart=1&messageID=118 81001
http://discussions.apple.com/thread.jspa?threadID=2634215
http://discussions.info.apple.com/thread.jspa?threadID=2472082
http://discussions.info.apple.com/message.jspa?messageID=12814420
http://discussions.info.apple.com/message.jspa?messageID=12824796
http://discussions.apple.com/message.jspa?messageID=11729965
http://discussions.apple.com/message.jspa?messageID=11726973
http://discussions.info.apple.com/message.jspa?messageID=12544032
Lots of people still have the same problem and restarting your iPhone doesn't help!

Is there any way to FIX this problem permanently in iTunes?
Is there any error/debug log which iTunes provides, or it's just magic?
BTW. What this message exactly means? My iPhone refuse to restore the backup? ********.
Is there any way to debug iTunes to find what's wrong?
If you can't do it, can I download iTunes sources to fix it?
I'm very desparated and I was stupid, because I trusted it by backuping my data.
Thank you.

MacBook Air, Mac OS X (10.6.6), brand new iPhone

Posted on Feb 6, 2011 8:19 PM

Reply
21 replies

Oct 16, 2012 11:23 AM in response to kenorb

Hello,


thanks to the information I found here I was able to find out WHAT goes wrong on my iTunes backups - but unfortunately not WHY.


Initial problem (Windows 7, iPhone 4s, iOS 5.1.1 - and NO, I will NOT allow iOS 6 to be installed!):


I can't restore my iPhone 4s from an older backup as I always get "couldn't be restored because backup couldn't be saved".


All former backups I had have NULLs in the status.plist file, so I couldn't just copy it over to the recent backup.

I tried, but to no avail. I also tried a backup on a new user account, but that status.plist was bad either.


So i tried the following:

a) killing all Apple processes

b) deleting the lockdown folder

c) deleting all in the backup folder (after saving it elsewhere)

d) rebooting the iPhone

e) launching iTunes again

f) reconnecting the iPhone


Then iTunes started immediately to back up and sync the iPhone.

The backup step too a moment - much longer than before, but not as fast as for a full backup.


I fired up the iPhone configuration program, and the iPhone console log showed:

...

Oct 16 20:00:14 Peters-4s BackupAgent2[122] <Warning>: WARNING: Finished backup in 91.236 s

Oct 16 20:00:28 Peters-4s atc[113] <Error>: Property list invalid for format: 200 (property lists cannot contain NULL)

...


So iTunes creates a status.plist file with NULLs right after a completely fresh backup.


So here is my questions:


a) Can anybody please provide me a proper status.plist that I could use?

b) Does anybody have an idea how to fix whatever must be causing the problem?


Thanks in advance,

Peter

iTunes could not restore the iPhone, because the iPhone refused the request

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