Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Strange external HDD related Safari behaviour.

I have a Western Digital MyBook external hdd which goes to sleep after 10 minutes. However, sometimes when I'm browsing with Safari, opening a new page causes the external hard drive to wake up before the page loads. This takes a few seconds obviously, and is thus frustrating. At first I thought it was Flash content related, but it even does this when ClickToFlash is blocking Flash. The hard disk is used for media and manual backups, i.e. OS X doesn't use it for any system files.

Any ideas?

Could it be something to do with sites checking the system? As in, opening up a "Save As" dialog anywhere on the system also causes applications to freeze while the hard drive wakes up...?

 iMac 20" 2.0GHz 2GB Aluminium, Mac OS X (10.6.6)

Posted on Feb 11, 2011 11:45 AM

Reply
26 replies

Apr 28, 2011 12:55 AM in response to RandomVillainZA

I'm noticing the same behavior in Safari. I have a early 2011 Macbook Pro 8,3 and I have Safari 5.0.5. My external drives are in a Thermaltake BlacX dual SATA drive dock. Both are WD10EADS drives. I hate that if I have Safari open I always have to close it before I can eject one of these drives. Also if they are asleep (these WD Caviar Green drives go to sleep to conserve power, even if your energy saver settings are set to not put the disks to sleep if possible) then I have to wait for them to spin up if I'm switching tabs or opening a new site in Safari.


Why does Safari need to access my non-boot volumes? I could understand if the downloads folder was directed to an external drive you might have this issue but mine is not.

May 11, 2011 2:12 PM in response to RandomVillainZA

Check the Console when it does this and see what it's looking for. Safari was "randomly" spinning up a 2TB and an 8TB drive (6 total HDD's...took a while) on certain pages.


Eventually I confirmed through the web pages' CSS files and Console that it was asking for a font that wasn't in Font Book, and it polled my drives to try to access it. I have not figured out how to stop this behavior in Safari or block the font system from being able to poll/ping other drives for a font that's damaged or missing. Anyone know how?

Aug 28, 2011 12:26 AM in response to AlexSonne81

The font issue is an interesting lead. However I wish we could promote this topic out of the Safari area, since I think it's misleading. Safari is usually open on my system, but it's usually in the background, and I've had this problem show up when I'm in Photoshop, TextEdit, or taking any one of several explicit actions in the foreground. I don't know that all these actions are text-related, so it's hard to know whether font-polling is always the culprit. Definitely keeping my eye on this thread though.

Sep 27, 2011 5:06 PM in response to RandomVillainZA

Hi All,


I also have this problem, but with Google Chrome instead of Safari. Upon loading a page I often get the beachball cursor and I hear my external USB drive spinning up. This takes about three seconds and then I can continue.


I use a late 2010 Macbook Air with OSX Lion. The hard drive is a Lacie (Samsung disk according to the disk utility), which is connected to my Cinema Display using USB, which in turn acts like a docking station using an USB connector to my MBA.


Since Chrome and Safari both use Webkit, this problem might be Webkit related?

Jul 26, 2012 4:17 PM in response to RandomVillainZA

Same problem. Older 10.5.8 iMac system and 250 WD external I use for back ups. Nothing but docs and family photo album are on it. I'll be taking a break from looking through pictures and read an email. It should just remain asleep but it doesn't. Wakes up just like all statements above. When I get my TB drive plugged in I am prompted about a helvetica font search and I have to tell it no - no searching. Absolutley worthless process that wears on my backups that I want to shut off.

Aug 8, 2012 7:20 PM in response to RandomVillainZA

hello,


i came here because i have the same problem. however, more amazingly, i was just about to disconnect my external drive, and on ejecting it, it said "The disk couldn't be ejected because "Safari" is using it"!


does anyone have any idea why safari would be using my external drive? this spin up problem has been bugging me forever, and this is the first concrete clue that something safari needs is there. total nonsense this is! any ideas??


thanks!


btw - using safari 6 on OSX 10.7.4 - but, has been going on for as long as i can remember. my external drive is lacie.

Nov 30, 2012 9:42 AM in response to RandomVillainZA

This is not just happening in Safari. This happens in Chrome for me. Same issue as reported by the OP. When I navigate on a page (page already loaded) or to a new page in a new tab or window Chrome spins up any hard disk that is connected but gone to sleep. The web page will not load until the hard disk has spun up.


I think this is more an OS X issue than any browser issue. I am using OS X Mountain Lion 10.8.2


The only thing I can think of that might be causing this is that I have that hard disk that spins up set to be my time machine back up drive - so it may be that stuff in the browser needs to be written into the time machine backup?

Nov 30, 2012 7:13 PM in response to RandomVillainZA

hello,


just following up. for me, it was a font issue. i am a graphic designer, so i have quite a number of fonts. most of them are on my internal drive, but some project related fonts were on an external. they were "open" usually. i went through my font management program, and removed all references to fonts on my external drive. after that, this problem seems to have gone away. i have not noticed it once since then.


it doesn't sound like my case is exactly the same as most cases here, but it could be similar. hope it helps someone, as it was driving me nuts.

Strange external HDD related Safari behaviour.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.