Can't get setting right for Charter.net IMAP using Mail

Question

Level 1

0 points

Can't get setting right for Charter.net IMAP using Mail

My husband is stumped

He has tried to set up my charter.net account as an IMAP account on Mail (ver 4.4) on my spankin' new MBP13.

He has successfully set up my work IMAP email account but can't get charter.net to work.

He has looked at the charter.net support pages, tried their online chat, but none of their settings seems to work consistently especially for OUTGOING mail.

Can anyone help or give a few tips?

Message was edited by: wwegenke

MacBook Pro 13, Mac OS X (10.6.6)

Posted on Feb 16, 2011 6:24 PM

Reply

Answer 1

Feb 16, 2011 8:03 PM in response to wwegenke

You don't say what your settings are. Here are the IMAP settings from Charter.net

Incoming Email Server: imap.charter.net
Outgoing Email Server: smtp.charter.net
Server Type: IMAP Server
Web Mail Address: http://www.charter.net
Ports

Incoming: 143
Outgoing: 25

http://www.myaccount.charter.com/customers/support.aspx?supportarticleid=1417

Reply

Answer 2

wwegenke Author

Level 1

0 points

Feb 16, 2011 8:32 PM in response to BobTheFisherman

I have tried those and 9 times out of 10, it won't let me SEND mail and hangs and times out.

Reply

Answer 3

Feb 16, 2011 10:23 PM in response to wwegenke

Try this:

http://www.apple.com/support/macosx/mailassistant/

That is Mail Setup Assistant

Try these setting:
Incoming mail: mail.charter.net
Outgoing: smtp.charter.net
Select: Use default ports (25, 465, 587)
Uncheck use SSL
Authentication: NONE

This should resolve the issue.

Reply