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Macbook Air reliability

My wife bought a macbook air 13" 128SSD at the end of november last year. It kernel panicked on a regular basis (ie, daily), so after trying a few things, took it back to the applestore just after christmas (26th in fact), it got replaced.
This one kernel panicked a few times a week. after 3 weeks, went back to the apple store, they advised a clean install and not to put too much software on it. Went back, tried that, it kernel panicked just after a clean install from the USB stick. Went back, the week after and it was replaced for another one.

This still kernel panics, although less than the previous two (times in the last 3 weeks).

Given it is a 100 mile round trip to the nearest applestore, and shipping would mean a loss of the machine for a week, what would people recommend I did, especially as I am not overly confident that taking it back would replace it.
Do all of them do this or are we just fantastically unlucky? My macbook pro and my wifes previous macbook have never done this.
She still loves the machine, but it has certainly taken the shine off it.

Mabook air 13" SSD 2010, Mac OS X (10.6.6)

Posted on Feb 22, 2011 4:48 AM

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16 replies

Mar 13, 2011 8:20 AM in response to Mikki_10

I have a recent MBA as well, and experienced with stunning regularity panics on wake-from-sleep. I got so tired of sending those crash reports to Apple I started writing them as haiku. I was about to do a system wipe and reproduce the issue with only Apple software as my last-ditch effort before taking it back -- and then I tried click2flash.

I think in the time since then a flash update has happened (in early February) so maybe the app issue is fixed, but I'm now still running the same boot, weeks later, with dozens and dozens of sleep cycles for the OS.

What's surprising to me about experiencing this first-hand is that flash seems to trigger the issue. I would like to think flash can't cause the issue, as it's an app, not part of the OS, but it really seems to be key here. Why can an app cause the OS to panic.

Boo, hiss, Apple.

Macbook Air reliability

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