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iTunes freezes after upgrading to Windows 7 SP1 German

Hey there,
since Microsoft has released Windows 7 SP1 x64 today, I've installed this update. Now after booting and starting iTunes, the iTunes window pops up, but the covers do not load and iTunes doesn't react at all. Now when I disconnect my iPhone 4 it immediately starts reacting again. When I then connect my iPhone it freezes again. Though when I start playing some music and then connect the iPhone, the music keeps running. I do have the same Problem when I attach an iPod touch instead of the iPhone!
Any Help would be appreciated.

Regards,
Dennis

Custom, Windows 7, Windows 7 SP1

Posted on Feb 23, 2011 1:09 PM

Reply
89 replies

Apr 4, 2011 4:58 PM in response to ric926

By the way, I did save a System Restore point before the SP1 installation, and many more before that. But after it was installed, every one of my pre-SP1 Restore Points have disappeared from the list. It seems that going to SP1 is a one-way street.

Thankfully, iTunes v10.2.1.1 appears to be the ONLY piece of software on my three PCs that seem to have any problem with SP1.

Apr 4, 2011 6:02 PM in response to oldbugr

oldbugr wrote:
Try this: Control Panel > Sound > Playback > Speakers > Properties > Advanced > UNCHECK the 'Allow applications to take exclusive control of this device' box.
So far this has worked for me. I am running Windows 7 64 bit with all of the current updates

If this made any difference, it wasn't significant. After making that change it still froze for me 8 times out of 14, though oddly almost exclusively in a pass, fail, pass, fail pattern. Weird.

Under Vista compatibility mode is works almost every time.

Apr 19, 2011 5:46 PM in response to Sl33pyD

Saw there was an iTunes update (10.2.2.12), got my hopes up... but no, it's still completly broken. Without compatability mode it pretty much always fails to detect the 3Gs.


Though syncing does seem to work with compatability mode on, there's just no way I'm going to update my iPhone's firmware with a connection that's this inconsistant. Apple, please, fix this!

Jun 2, 2011 11:06 AM in response to Sl33pyD

Hello everybody,

this is just to express my sympathy to all of you. I especially appreciate the thoughts and the analytical way of thinking of chcn. I've read all the posts and I've gone though all the recommended tricks and hair-raising workarounds to finally find out that nothing works for me! Like most of you I get iTunes freezes and all kinds of intermittent sync errors. I tried everything, including:


- setting bios power saving options

- setting win7 power saving options

- running 7601usbfix

- reinstalling SP1 via exe installer

- running iTunes in Win7/Vista compatibility mode

- using a PCI express USB card


And none of these helped. The only thing which makes a difference and makes syncing work for me is uninstalling SP1! Then everything works fine and reliable. I'm out of ideas and I'm giving up now. The fact that so many users have to deal with troubleshooting of a ordinary task for month now is really embarrasing, especially in the light of the recent Win8 announcements...


I know this post won't change or help anything but I feel better now. Thanks for listening! :-)

Jun 6, 2011 2:16 AM in response to dkaleita

If you go to Control Panel > Remove Software, you should be able to find and uninstall SP1 from one of the menus there (it's not in the first menu, I think you have to click on "System Programs" or something like that).


I had to do exactly that last night after a day wrestling with iTunes problems caused by SP1. For the record, these issues were:


1. iPod touch 4gen - started showing as corrupt in iTunes (I think this was down to sync issue, but I wasn't looking for issues when the trouble started - see below). Message saying that iPod could not be read and needed to be restored. Unplugged iPod from computer to review and found all music had been removed from the iPod.

2. Got iPod into recovery mode.

3. Tried to do a restore (many times!). Restore failed with error code 6, or on occasion simply froze half way

through restore process.

4. Successfully managed to restore the iPod to original factory setttings on a winXP laptop

5. Plugged back into Win7 machine and tried to do a sync. Sync froze after copying a few songs. It was like the

iPod itself forgets that it was in the process of syncing.


I finally found these forum posts related to issues like the ones I had experienced - all pointing at Win7 Service Pack 1.


I uninstalled Win7 64 bit Service Pack 1.


The problems have all gone away.


I have written to Apple with a version of this message, and maybe they'll reply.

Jun 7, 2011 7:32 AM in response to Sl33pyD

New version of iTunes out (10.3.0.54) and the freezing seems to be fixed, for the most part.


It does still freeze from time to time but disconnecting, waiting a short while and reconnecting the device seems to resolve it consistantly now. It's still annoying but at least not having to restart the computer each and every time to fix it (or having to run compatabilty more) makes it more mangeable.

Jun 15, 2011 1:09 AM in response to Sl33pyD

Here is a really simple work around that works for me with iphone 4 , 4th gen ipod touch, itunes 10.2.2.12 windows 7 32-bit sp1.


I noticed everything itunes really really slow. Including sync with ipod and iphone. Simple work round:

1) start whatever you want to do with itunes

2) mouse gets very slow, but go to the 'show desktop' small vertical bar at the bottom right of your screen, click it

3) show destop, but leaves itunes working at full speed!


I noticed that before doing this, sometimes itunes froze almost to a complete standstill, but that showing desktop started it again. Also noticed that photo sync very slow - show desktop, problem solved. Music import was even slower - show the desk top!


Even without a ipod or iphone itunes had become really slow. Show desktop and it runs full speed, show itunes and it slows up again

Jun 17, 2011 4:55 PM in response to Sl33pyD

It seems that the removal of SP1 is working for the majority of people, while the compatability mode work-around does the trick for a smaller percentage... unfortunately for me my new computer came with SP1 installed.


Thus, I tried compatability mode using both the Windows 7 setting and the base Vista (not either of the SPs), but neither made a difference. I then tried to run it in Vista compatability mode AND as an administrator... and voila, it worked.


So, I've just now turned off the compatability mode completely, while leaving the administrator setting on, and it still works fine. Mind you, I've only attempted to run it a couple of times with this current work-around, but it's stable... and I'm somewhat happy.


It would be nice to have an official fix, but I'll take what I can get for now.

iTunes freezes after upgrading to Windows 7 SP1 German

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