hp Officejet 4500 not scanning

Question

Level 1

52 points

hp Officejet 4500 not scanning

Bought hp OfficeJet 4500 all-in-one about 3 weeks ago. Just now got around to trying scanner and my MacBook Pro cannot find it. HP support had me uninstall and reinstall the hp software, and then said I needed TWAIN in my applications and it should have been part of the Snow Leopard install.
Is that true? If not, is there some other kind of way to get the scanner part of this thing to work? The darn thing is brand new, and I can't afford to go buy another one!

MacBook Pro, Mac OS X (10.6.6)

Posted on Feb 24, 2011 11:02 AM

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Answer 1

D0GG

Level 3

957 points

Feb 24, 2011 2:47 PM in response to Cutter6666

Go to the spotlight and search for "Image Capture"

Click it to launch it, is the scanner listed in the devices?

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Answer 2

baltwo

Level 9

62,386 points

Feb 24, 2011 2:52 PM in response to Cutter6666

Download and install the HP 2.6 driver update that was released yesterday: http://support.apple.com/kb/DL907

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Answer 3

gazo

Level 1

25 points

Aug 22, 2011 6:08 AM in response to Cutter6666

I had the same problem where it would not print. I have 10.6.7 Installed. I installed the driver from the disc. Then I uninstalled the HP drivers, and installed the Apple HP Drivers version 2.7. The print and fax are working fine.

But I cannot add the scanner. How do I get ths to work. I have tried to add the scanner in System Prefernces > Print and Scan. But I do not see a scan option. I have tried to use Image Capture but the HP Scanner device does not show up.

Any ideas?

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Answer 4

gazo

Level 1

25 points

Aug 22, 2011 6:18 AM in response to gazo

I restarted the Mac and now there is a scan option under System Preferences > Print & Fax. But when I click scanner it hangs on "trying to open a scanner session. The same happens in Preview and Image Capture

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Answer 5

lolajb

Level 1

0 points

Sep 6, 2011 11:55 AM in response to gazo

Anyone find a resolutio to this? i have the exact same problem, even with latest hp drivers. I appear to complete a scan but through the printer icon, since the scanner is not listed under image capture. However, once the scan is complete this files are no where wo be found. Thank you.

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Answer 6

gazo

Level 1

25 points

Sep 8, 2011 11:22 AM in response to lolajb

I eventually found a solution from my side.

I found out that one of the USB ports was faulty. The logicboard had to be replaced on the unit. Luckily it was still under warranty.

After the logcboard was replaced, I reinstalled the drivers and now all works.

I know this might not help, but this is how it was solved for me.

All the best.

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