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Failure To Sync - 0xE800002D

In the last few days, I've been getting the following error when syncing apps with my iPhone 4:

The app "1Password" was not installed on the iPhone "Isla 4" because an unknown error occurred (0xE800002D).

The app name is irrelevant, because it says this about every single app that is out of sync between my iPhone and MacBook. I am a professional technology consultant, so have already tried a number of steps to resolve the problem. What I know so far is this:

1 - Using a different sync cable made no difference.
2 - Using a different USB port made no difference.
3 - I can download apps directly to my iPhone without trouble, but they don't sync back to my Mac.
4 - I can download apps directly to my Mac without trouble, but they don't sync back to my iPhone.
5 - Syncing my contacts, calendar, mail and music all sync properly, and do not cause any errors.

So this issue appears to relate ONLY to app syncing (in either direction), and came up out of the blue.

If anyone has ever experienced this specific error before, and knows how to resolve it, please help! I've been considering a full wipe and restore of my iPhone, but it's a step I'd prefer to avoid if possible.

Thanks in advance.

-- Matt Ryan

iPhone 4, iOS 4

Posted on Feb 26, 2011 4:07 PM

43 replies

Sep 27, 2011 1:03 PM in response to jmssmth

Just giving the thumbs up, when I got this problem, the idea from jmssmth solved it
(dragging an app in the device -> Apps section around, then pressing Apply).

Seems like this is initiating a different kind of sync (seeing a few less steps) which somehow works around this problem.

coach4

Level 1

8 points

Jul 24, 2012 10:54 AM in response to igorsaraiva

Thanks ! Worked for me too.

And I was getting pretty hacked off.

SteveB49

Level 1

8 points

Jan 15, 2013 9:29 PM in response to jmssmth

Brilliant suggestion!

rck77

Level 1

19 points

Jun 16, 2013 4:27 AM in response to Matthew Ryan2

SAME PROBLEM, DIFFERENT FIX:

-----------------------------------------

SAME PROBLEM:

For error message:

The app "<app_name>" was not installed on the iPhone "<phone_name>" because an unknown error occurred (0xE800002D).

-- BUT: that error was only for the final 8 apps out of 40 apps. Some (32 apps) got synced and fully installed, some (8 apps) got stuck in mid-install.

Log entries possibly associated with problem:

iTunes[25552]: _send_message (thread 0x115f71000): Could not securely send message size 406: SSL_ERROR_SYSCALL errno (Broken pipe).

ath[33267]: _SubscribeForMuxNotifications (thread 0x7fff7674f180): USBMuxListenerCreate: Undefined error: 0

ath[33267]: _NotificationSocketReadCallbackGCD (thread 0x7fff7674f180): Unexpected connection closure...

iTunes[25552]: _NotificationSocketReadCallbackGCD (thread 0x7fff7674f180): Unexpected connection closure...

com.apple.usbmuxd[24198]: _SendAttachNotification (thread 0x7fff7674f180): Device 58:55:ca:ea:fb:92@fe80::5a55:caff:feea:fb92._apple-mobdev._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.

DIFFERENT FIX:

-- Initiated iTunes sync again. (Click the 'sync' button on iTunes.)

-- Seven more apps were sync'd, only one remained un-installed on iPhone.

-- Initiated iTunes sync again.

-- Final one app was sync'd. None remained un-installed.

Jun 25, 2013 8:28 AM in response to G.d.M

Thank you! That did the trick for me, as well.

Jul 3, 2013 12:30 AM in response to Kilo Mike Zulu

thanks!

Apr 14, 2014 8:18 PM in response to jaspreet.virdi01

Here it is April 2014 and this problem just started showing up on my MacBook Pro syncing with iPhone 5s and iMac syncing with iPod 5th G. Exact same error message. I am running latest software - OSX 10.9.2 and iTunes 11.1.5 on all devices.

iTunes has also been hanging frequently when I start sync. I keep getting the Spinning Beach Ball of Death.

I tried restarting all devices and corrected disk permissions.

Apr 19, 2014 9:39 PM in response to steve.mccormick2

Initiating multiple syncs to get all apps updated is not a fix. It is a work around a best and a pain in the ***.

I have to start a sync 2-3 times in a row in order to get all apps to sync without errors.

Oct 28, 2015 9:47 PM in response to steve.mccormick2

I am facing this error for 100s of apps as outlined here:

http://apple.stackexchange.com/questions/212320/issues-errors-with-restore-from- ios7-backup-to-ios9-on-iphone-5

http://apple.stackexchange.com/questions/213205/restore-from-backup-causes-messa ge-apps-in-your-itunes-library-were-not-…

Any ideas what would really work? I've tried lots of hacky steps of doing this and that.

Cant do the drag and drop on iTunes 12.x

Jul 11, 2016 10:11 AM in response to AscensionLift

I am having the same issue with my iPhone4 and a Win XP machine. I noticed it after the 4.3 update. Unknown error 0xE800002D on all new updates.

Dec 3, 2017 7:20 PM in response to AscensionLift

I got the same error massage but in iPhone 6s

Dec 18, 2017 5:53 AM in response to Matthew Ryan2

Reinstall of iTunes helps with the same error code

odonzul

Level 1

4 points

Jan 19, 2018 7:40 PM in response to Matthew Ryan2

Hi, can i ask you something

My phone isn't connected to computer

How to copy some videos to computer from iphone7 plus

Failure To Sync - 0xE800002D