Failure To Sync - 0xE800002D

In the last few days, I've been getting the following error when syncing apps with my iPhone 4:

The app "1Password" was not installed on the iPhone "Isla 4" because an unknown error occurred (0xE800002D).

The app name is irrelevant, because it says this about every single app that is out of sync between my iPhone and MacBook. I am a professional technology consultant, so have already tried a number of steps to resolve the problem. What I know so far is this:

1 - Using a different sync cable made no difference.
2 - Using a different USB port made no difference.
3 - I can download apps directly to my iPhone without trouble, but they don't sync back to my Mac.
4 - I can download apps directly to my Mac without trouble, but they don't sync back to my iPhone.
5 - Syncing my contacts, calendar, mail and music all sync properly, and do not cause any errors.

So this issue appears to relate ONLY to app syncing (in either direction), and came up out of the blue.

If anyone has ever experienced this specific error before, and knows how to resolve it, please help! I've been considering a full wipe and restore of my iPhone, but it's a step I'd prefer to avoid if possible.

Thanks in advance.

-- Matt Ryan

iPhone 4, iOS 4

Posted on Feb 26, 2011 4:07 PM

Reply
43 replies

Aug 25, 2011 4:21 AM in response to igorsaraiva

Thanks Igor,


I tried the steps listed in your post. Worked for me also.


I will post them again:


1. Unplug your iPhone/iPad from the computer

2. Hold both buttons until it appears the Apple logo (hold'em after the "slide to shut down". About 15 sec)

3. Before plugging back, DE-Authorize your computer (iTunes > Store > Deauthorize this computer)

(don't worry. nothing is going to happen and you won't lose a thing)

4. Authorize your computer back (iTunes > Store > Authorize this computer)

5. Plug in you iPhone/iPad

6. SYNC



Mark

Sep 4, 2011 3:05 PM in response to Matthew Ryan2

Just wanted to offer this as a help to all of you still experiencing this problem. I tried all of the above to no avail. Then, randomly, on a whim, went to the Apps section in iTunes under the Library heading (see here for reference) and just dragged one of the apps that wasn't syncing like it should to the connected iPhone (see here). And, like unexpected magic, a sync started and went straight to syncing the problematic apps. Yep, all of 'em, all 9 I was having problems with. It was a beautiful sight! A bit of a work around, but it accomplished the end goal.


So give it a try. I hope it works for some you.



Grace and Peace,

JS

Sep 8, 2011 11:23 PM in response to chillihot

Just started getting this error with multiple apps on my iPhone 3GS (iOS 4.3) Mac is MacBook Pro 2.33 GHz Intel Core 2 Duo. OS is Lion 10.7.1


For me, the fix was a 'double' hard-reset of my iPhone;


1) Hold down the power button and the home button at the same time.

2) Keep holding them down even when the "Slide to power off" message appears.

3) Keep holding them down when the screen goes black.

4) When the Apple logo reappears, let go both buttons.

5) When prompted, Slide to Unlock the iPhone.

6) Now do steps 1-5 again.


I don't know if the double hard-reset is an urban myth, but it solved this error for me.

Jun 16, 2013 4:27 AM in response to Matthew Ryan2

SAME PROBLEM, DIFFERENT FIX:

-----------------------------------------


SAME PROBLEM:


For error message:


The app "<app_name>" was not installed on the iPhone "<phone_name>" because an unknown error occurred (0xE800002D).


-- BUT: that error was only for the final 8 apps out of 40 apps. Some (32 apps) got synced and fully installed, some (8 apps) got stuck in mid-install.


Log entries possibly associated with problem:


iTunes[25552]: _send_message (thread 0x115f71000): Could not securely send message size 406: SSL_ERROR_SYSCALL errno (Broken pipe).


ath[33267]: _SubscribeForMuxNotifications (thread 0x7fff7674f180): USBMuxListenerCreate: Undefined error: 0


ath[33267]: _NotificationSocketReadCallbackGCD (thread 0x7fff7674f180): Unexpected connection closure...


iTunes[25552]: _NotificationSocketReadCallbackGCD (thread 0x7fff7674f180): Unexpected connection closure...


com.apple.usbmuxd[24198]: _SendAttachNotification (thread 0x7fff7674f180): Device 58:55:ca:ea:fb:92@fe80::5a55:caff:feea:fb92._apple-mobdev._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.


DIFFERENT FIX:


-- Initiated iTunes sync again. (Click the 'sync' button on iTunes.)


-- Seven more apps were sync'd, only one remained un-installed on iPhone.


-- Initiated iTunes sync again.


-- Final one app was sync'd. None remained un-installed.

Apr 14, 2014 8:18 PM in response to jaspreet.virdi01

Here it is April 2014 and this problem just started showing up on my MacBook Pro syncing with iPhone 5s and iMac syncing with iPod 5th G. Exact same error message. I am running latest software - OSX 10.9.2 and iTunes 11.1.5 on all devices.


iTunes has also been hanging frequently when I start sync. I keep getting the Spinning Beach Ball of Death.


I tried restarting all devices and corrected disk permissions.

Oct 28, 2015 9:47 PM in response to steve.mccormick2

I am facing this error for 100s of apps as outlined here:


http://apple.stackexchange.com/questions/212320/issues-errors-with-restore-from- ios7-backup-to-ios9-on-iphone-5


http://apple.stackexchange.com/questions/213205/restore-from-backup-causes-messa ge-apps-in-your-itunes-library-were-not-…


Any ideas what would really work? I've tried lots of hacky steps of doing this and that.


Cant do the drag and drop on iTunes 12.x

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Failure To Sync - 0xE800002D

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