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Failure To Sync - 0xE800002D

50234 Views 36 Replies Latest reply: Apr 14, 2014 8:18 PM by steve.mccormick2 RSS
  • Kilo Mike Zulu Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 27, 2011 1:03 PM (in response to jmssmth)

    Just giving the thumbs up, when I got this problem, the idea from jmssmth solved it
    (dragging an app in the device -> Apps section around, then pressing Apply).

     

    Seems like this is initiating a different kind of sync (seeing a few less steps) which somehow works around this problem.

  • coach4 Calculating status...
    Currently Being Moderated
    Jul 24, 2012 10:54 AM (in response to igorsaraiva)

    Thanks ! Worked for me too.

    And I was getting pretty hacked off.

  • SteveB49 Calculating status...
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    Jan 15, 2013 9:29 PM (in response to jmssmth)

    Brilliant suggestion!

  • rck77 Calculating status...
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    Jun 16, 2013 4:27 AM (in response to Matthew Ryan2)

    SAME PROBLEM, DIFFERENT FIX:

    -----------------------------------------

     

    SAME PROBLEM:

     

    For error message:

     

    • The app "<app_name>" was not installed on the iPhone "<phone_name>" because an unknown error occurred (0xE800002D).

     

    -- BUT: that error was only for the final 8 apps out of 40 apps.  Some (32 apps) got synced and fully installed, some (8 apps) got stuck in mid-install.

     

    Log entries possibly associated with problem:

     

    • iTunes[25552]: _send_message (thread 0x115f71000): Could not securely send message size 406: SSL_ERROR_SYSCALL errno (Broken pipe).

     

    • ath[33267]: _SubscribeForMuxNotifications (thread 0x7fff7674f180): USBMuxListenerCreate: Undefined error: 0

     

    • ath[33267]: _NotificationSocketReadCallbackGCD (thread 0x7fff7674f180): Unexpected connection closure...

     

    • iTunes[25552]: _NotificationSocketReadCallbackGCD (thread 0x7fff7674f180): Unexpected connection closure...

     

    • com.apple.usbmuxd[24198]: _SendAttachNotification (thread 0x7fff7674f180): Device 58:55:ca:ea:fb:92@fe80::5a55:caff:feea:fb92._apple-mobdev._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.

     

    DIFFERENT FIX:

     

    -- Initiated iTunes sync again. (Click the 'sync' button on iTunes.)

     

    -- Seven more apps were sync'd, only one remained un-installed on iPhone.

     

    -- Initiated iTunes sync again.

     

    -- Final one app was sync'd.  None remained un-installed.

  • Alexander Klar Calculating status...
    Currently Being Moderated
    Jun 25, 2013 8:28 AM (in response to G.d.M)

    Thank you! That did the trick for me, as well.

  • jaspreet.virdi01 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 3, 2013 12:30 AM (in response to Kilo Mike Zulu)

    thanks!

  • steve.mccormick2 Calculating status...
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    Apr 14, 2014 8:18 PM (in response to jaspreet.virdi01)

    Here it is April 2014 and this problem just started showing up on my MacBook Pro syncing with iPhone 5s and iMac syncing with iPod 5th G.  Exact same error message.  I am running latest software - OSX 10.9.2 and iTunes 11.1.5 on all devices.

     

    iTunes has also been hanging frequently when I start sync.  I keep getting the Spinning Beach Ball of Death. 

     

    I tried restarting all devices and corrected disk permissions.

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