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Level 1

11 points

New MacBook Pro early 2011 doesn't play nice with Home Sharing

Just wanted to pass along my experience with a new 17 inch MacBook Pro quad-core. They don't seem to play very well with Home Sharing. Picked mine up at the Apple store on Friday. Set up Saturday, and at first all seemed well. Was able to stream to my Apple TV 2nd gen just fine. Then, later in the day, although the Apple TV could see the name of my iTunes library, it wouldn't connect to it, or sometimes, would report that "There are no movies in this library". I tried every solution I could think of, but no dice.

Apple phone support were great, but couldn't diagnose the problem. They had me do data capture to send to Apple engineering. Took the MacBook back to the Apple Store. The very helpful Genius there was able to reproduce the problem on the store's network with an in-store Apple TV. A replacement maching was offered, and we tested the new machine before I left. Same result. Brand new iTunes library with only 6 songs in it would not stream to Apple TV, and iTunes could not be controlled with other iOS devices. So, refund for now. The folks at the store were really great though, so at least it wasn't a bad experience.

I've notice two other people in the "Using iTunes" forum reporting the same problem. In all cases Airport base stations were the networking equipment being used. I expect if this is a widespread issue, some sort of update will be offered.

My question is, are any other new 2011 MacBook Pro owners having the same issue?

MacBook Pro 17 Early 2011, Mac OS X (10.6.6)

Posted on Feb 28, 2011 8:41 AM

348 replies

flur

Level 1

5 points

Mar 8, 2011 3:05 PM in response to adr1974

FYI - just installed 10.2.1 and it did nothing to solve the problem. I still see all my files on the MacPro and get a spinning wheel on the new MBP.

Mar 8, 2011 3:26 PM in response to earlgreyson

The latest iTunes, 10.2.1, does not resolve this issue for me.

jklick

Level 1

0 points

Mar 8, 2011 4:56 PM in response to earlgreyson

I'm having the exact same problems with a new MBP, ATV(G1) sync error(3689) and NO FIREWALL, and iPod Touch Remote App. iTunes 10.2 update is breaking everything. Getting ready to return the new MBP and putting the iPad2 on hold.

SnQ1420

Level 1

0 points

Mar 8, 2011 5:25 PM in response to matthewhaag

same issue with me. I have another MBP 13 i5 and it works fine, but not from my i7.

sftobos

Level 1

10 points

Mar 8, 2011 5:39 PM in response to SnQ1420

Same issue here. This worked fine no issues on my 2010 MBP. Am I doing something wrong here. Darn it, this is frustrating.

Mar 8, 2011 8:29 PM in response to sftobos

Well glad to see it's not just me. Since it appears to be some sort of bug, hopefully Apple will fix it. Maybe the iOS 4.3 update? (at least for the remote app portion).

JSwerdy

Level 3

600 points

Mar 8, 2011 10:02 PM in response to MacNewbie82

remote app wont connect and wireless printer connection won't keep. prints test page if i reset the connection and set it up, but after that stalls when trying to locate the printer. same behavior as the problem w/ remote app.

Mar 9, 2011 2:49 AM in response to MacNewbie82

I have exactly the same problem as MacNewbie82 on my new MBP. I've tried 3 different routers now, so I have ruled out my network, besides my remote app still connects to my old PC running iTunes just fine.

I'm new to Macs and everything else in the transfer experience from a PC has been amazing, hopefully this is just a software glitch that will be patched soon.

jklick

Level 1

0 points

Mar 9, 2011 4:16 AM in response to jklick

Spent an hour online with Apple Tech Support last night. Tried connecting the MBP directly to the ATV via an network cable in order to by-pass the router and wireless connection, also verified the firewall was set to off. Sync still failed with a message that port 3689 needs to be open. Could also send music to the ATV via air-tunes from the MBP to the ATV speakers.

iPod Touch Remote App is still failing to the new MPB iTunes software. Verified for Tech Support that Remote App could still connect/control other iTunes devices including the ATV.

Problem got escalated to Apple software engineering.

sftobos

Level 1

10 points

Mar 9, 2011 6:45 AM in response to jklick

Speaking to Apple as I type. My case is moving up to software engineering as well. Apple doesn't seem to be aware of this issue. We all need to call our cases in to get this fixed quicker. Steve my Apple contact on the phone stated the more people that call in the better to help troubleshoot the issue. I am going crazy over this one.

sftobos

Level 1

10 points

Mar 9, 2011 7:26 AM in response to sftobos

See above comment plus, " sent 13 mb data capture image to Apple. Steve stated in could be up to 3 to 5 days before I could possibly hear anything back. Please call your cases is so the more info they get the quicker this will be resolved. I think with the IPAD 2 coming out Friday this could be pushed back to a lesser priority and be weeks if not months before it could be resolved.

jklick

Level 1

0 points

Mar 9, 2011 8:16 AM in response to sftobos

Glad to hear Apple software engineering is working on the problem. I'll schedule an appointment for when I return from work tonight. I'll give them some time to fix. If it gets into a couple of weeks I'll probably return the new MBP while it's still under the 90 day return guarantee. I hate going back to my old window-7 PC but it works and there is no point in keeping a new MPB that is non-functional for sync to my ATV and iOS Remote App.

sftobos

Level 1

10 points

Mar 9, 2011 8:45 AM in response to jklick

Jklick,

Not to derail this thread but just to give you a heads up. Typically on Apple products the return policy is 14 days. This is merely an FYI to you.

No back to the thread. I am curious why we have not seen more activity on this issue. There is this thread but I would think there would be many more with the same issue we are having.

sftobos

Level 1

10 points

Mar 9, 2011 9:34 AM in response to sftobos

Well guess what I may have fixed it.
Quit Itunes
Delete this file:
Restart Itunes
Connect as before with ATV or Apple App Remote

Mine is now working.

Tell me if it worked for you. If this works Apple owes me back my sanity.

com.apple.iTunes.F782179B-D2B3-5935-AD63-D045A3FEFECB.plist

Path:

User, library, preferences, byhost, com.apple.iTunes.F782179B-D2B3-5935-AD63-D045A3FEFECB.plist

sftobos

Level 1

10 points

Mar 9, 2011 9:35 AM in response to sftobos

Above,

That is supposed to read delete this file: com.apple.iTunes.F782179B-D2B3-5935-AD63-D045A3FEFECB.plist

New MacBook Pro early 2011 doesn't play nice with Home Sharing