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Level 1

11 points

New MacBook Pro early 2011 doesn't play nice with Home Sharing

Just wanted to pass along my experience with a new 17 inch MacBook Pro quad-core. They don't seem to play very well with Home Sharing. Picked mine up at the Apple store on Friday. Set up Saturday, and at first all seemed well. Was able to stream to my Apple TV 2nd gen just fine. Then, later in the day, although the Apple TV could see the name of my iTunes library, it wouldn't connect to it, or sometimes, would report that "There are no movies in this library". I tried every solution I could think of, but no dice.

Apple phone support were great, but couldn't diagnose the problem. They had me do data capture to send to Apple engineering. Took the MacBook back to the Apple Store. The very helpful Genius there was able to reproduce the problem on the store's network with an in-store Apple TV. A replacement maching was offered, and we tested the new machine before I left. Same result. Brand new iTunes library with only 6 songs in it would not stream to Apple TV, and iTunes could not be controlled with other iOS devices. So, refund for now. The folks at the store were really great though, so at least it wasn't a bad experience.

I've notice two other people in the "Using iTunes" forum reporting the same problem. In all cases Airport base stations were the networking equipment being used. I expect if this is a widespread issue, some sort of update will be offered.

My question is, are any other new 2011 MacBook Pro owners having the same issue?

MacBook Pro 17 Early 2011, Mac OS X (10.6.6)

Posted on Feb 28, 2011 8:41 AM

348 replies

sftobos

Level 1

10 points

Mar 9, 2011 9:48 AM in response to sftobos

One final thing. If the above file deletion does not work. Delete all .plist itunes files. The ones in the user, library, pref folder as well as the sub folder by host. Restart itunes. You may have to repath your apps, movies, tunes etc if you have them on an external drive but this should not take long and then you should be set but I do believe the prior file I mentioned is the culprit.

sftobos

Level 1

10 points

Mar 9, 2011 9:59 AM in response to sftobos

Broken again. I give up. Seriously is Apple turning on and off a home sharing switch somewhere. Because this does not make sense????????

adr1974

Level 1

0 points

Mar 9, 2011 10:01 AM in response to sftobos

Dammit, Jim. You had me all excited there for a minute.

sftobos

Level 1

10 points

Mar 9, 2011 10:04 AM in response to adr1974

I hear ya. I got excited too. I was able to reboot my computer three times. Stream a movie from my iphone to ATV. Control all the functions of Itunes with the App Remote via wifi. Then boom. Done working. Apple has got to be up to something. I have not ever had a problem this difficult to resolve.

Sorry to have jumped the gun on my post.

adr1974

Level 1

0 points

Mar 9, 2011 10:07 AM in response to sftobos

No worries. I just had an apple tech on the phone (i'm at work so i can't tell if here advice would have worked anyways), and she suggested i delete all of itunes' plists. Kind of silly for me to have called from work, but I felt like ******** and moaning a bit.

Mar 9, 2011 10:07 AM in response to sftobos

Thanks sftobos, tried it just before you re-posted and it didn't work for me either.

I see there are tweaks to Home Sharing in iOS 4.3 this week. Maybe that'll kick it into life?

I'm not a happy customer at the moment - I've just spent thousands on a machine that is now lacking one of the main things I use everyday and which worked fine on my 7 year old PC....

If this is affecting all the new MBPs I'm surprised there isn't more fuss being made. Does anyone have it working on a new 2011 MBP?

sftobos

Level 1

10 points

Mar 9, 2011 10:13 AM in response to NickMac77

Nick,

I am asking myself the same thing. This has got to be unique to the 2011 MBP. With Ipad 2 coming down the pike this could raise more issues with people who have the MBP 2011 model. The person I spoke with stated that this issue has been elevated to the next level of support but who knows how long the fix will take.

My question is what is different with our new machines vs the older(barely) 2010 machines or older. It has to be the OSX build which is unique to the 2011 MBP. That is the only explanation. It is a software issue not hardware. Like finding a needle in the haystack.

I would not be surprised if this impacts the immediate release of 4.3 IOS. Because this could be a cluster to troubleshoot after that.

adr1974

Level 1

0 points

Mar 9, 2011 10:15 AM in response to sftobos

4.3 is out.

sftobos

Level 1

10 points

Mar 9, 2011 10:16 AM in response to adr1974

Did 4.3 help?

adr1974

Level 1

0 points

Mar 9, 2011 10:55 AM in response to sftobos

someone needs to try iOS 4.3 Build 8F191m...i need to know...can't wait....

sftobos

Level 1

10 points

Mar 9, 2011 10:59 AM in response to adr1974

Installing as we speak. Even updating to the new Safari that got release just in case. I will let you know in the next 30 min.

sftobos

Level 1

10 points

Mar 9, 2011 11:13 AM in response to sftobos

Take this with a grain of salt. Home Sharing is now working after the IOS update. I have not tried my ATV since my daughter is currently watching TV but I will update the ATV 2 to the newest update and I suspect all should be good. I see light at the end of the tunnel.

I am not saying it is fixed so if Apple is reading this please continue to trouble shoot this issue because I would like to know why this broke in the first place.

Ok. Back to work.

adr1974

Level 1

0 points

Mar 9, 2011 11:15 AM in response to sftobos

C'mon man. We're in this together. Now let's be reasonable. Run all the updates, kick her off the TV, and let us know what's up.

sftobos

Level 1

10 points

Mar 9, 2011 11:19 AM in response to adr1974

LOL. She is done with her show at 3:00 pm. I will update no later than 3:30 pm. I will let you know. I feel your pain but nothing worse than telling a 5 year old she is done watching TinkerBell. Ha.

Mar 9, 2011 11:22 AM in response to themacbear

No joy with iOS 4.3 I'm afraid. The songs on my iPhone now show up as a share in iTunes and I can play them on my Mac. However, the remote app just will not connect to the library on my Mac. It can see it, just refuses to connect.

New MacBook Pro early 2011 doesn't play nice with Home Sharing