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Level 1

11 points

New MacBook Pro early 2011 doesn't play nice with Home Sharing

Just wanted to pass along my experience with a new 17 inch MacBook Pro quad-core. They don't seem to play very well with Home Sharing. Picked mine up at the Apple store on Friday. Set up Saturday, and at first all seemed well. Was able to stream to my Apple TV 2nd gen just fine. Then, later in the day, although the Apple TV could see the name of my iTunes library, it wouldn't connect to it, or sometimes, would report that "There are no movies in this library". I tried every solution I could think of, but no dice.

Apple phone support were great, but couldn't diagnose the problem. They had me do data capture to send to Apple engineering. Took the MacBook back to the Apple Store. The very helpful Genius there was able to reproduce the problem on the store's network with an in-store Apple TV. A replacement maching was offered, and we tested the new machine before I left. Same result. Brand new iTunes library with only 6 songs in it would not stream to Apple TV, and iTunes could not be controlled with other iOS devices. So, refund for now. The folks at the store were really great though, so at least it wasn't a bad experience.

I've notice two other people in the "Using iTunes" forum reporting the same problem. In all cases Airport base stations were the networking equipment being used. I expect if this is a widespread issue, some sort of update will be offered.

My question is, are any other new 2011 MacBook Pro owners having the same issue?

MacBook Pro 17 Early 2011, Mac OS X (10.6.6)

Posted on Feb 28, 2011 8:41 AM

348 replies

Mar 21, 2011 8:22 PM in response to paulie420

I've been following this thread pretty much the day since I got my MacBook Pro and after applying the 10.6.7 update I can confirm that Home Sharing is finally working the way it should have from day one.

I can see my libraries on my other machines and also connect a remote no problems.

Mar 21, 2011 10:12 PM in response to astralwerx

Mine too! I'm so glad it got fixed! Now I have to go and updated my operating system on the Apple Discussions settings page.

radio662

Level 1

4 points

Mar 22, 2011 12:59 AM in response to garrett247

Thanks Apple! Seems fixed!

Mar 22, 2011 1:52 AM in response to radio662

It seems to be working fine for me, except that play counts aren't being updated in the main library, even though I have 'Home sharing computers and devices update play counts' turned on.

Anyone else?

jbpastor

Level 1

0 points

Mar 22, 2011 4:32 AM in response to murraywoo

Thank you apple for this quick fix.

Mar 22, 2011 9:36 AM in response to themacbear

Works for me .... I can sleep again. Thank you all.

jdjansen

Level 1

0 points

Mar 22, 2011 6:55 PM in response to Anarchy23

Sorry to be late reporting. Like everyone else, Home Sharing is back up running again thans to 10.6.7. I'd like to thank all of you who diligently escalated your cases with Apple to get us such a quick result. I am now going to unsubscribe from this thread. It was nice getting to know you all.

Signing out,
JD

Mar 22, 2011 7:14 PM in response to jdjansen

Working here too. Glad to see a fix 🙂

Paulio33

Level 1

0 points

Mar 24, 2011 7:02 AM in response to themacbear

Well first I was depressed. Now I use the wifi2hifi app ( http://www.wifi2hifi.com).

It has all the audio home sharing features and works with any type of notebook and iOS device.

dbraud

Level 1

10 points

Mar 25, 2011 6:24 PM in response to Paulio33

Mine still does not play my TV shows or movies through the Apple TV. The ATV2 can see the library but it just continuously loads any HD movie I click on without me being able to actually watch it. Am I the only one who still has this problem after the update?

Message was edited by: dbraud

Mar 25, 2011 7:11 PM in response to themacbear

Ok so it's still not working for me. Apple TV on latest software, 10.6.7 on my 2011 MBP and Home Sharing is not visible to anything. What the **** do I do now?

jdjansen

Level 1

0 points

Mar 25, 2011 7:23 PM in response to Mobilehavoc

First of all, I'm sorry to hear it's not working for you now. I know how maddening it is. If all software is up to date I'd make a genius appointment at the apple store. Take your wireless router, your Mac, and your atv in with you. They can recreate your network in their store. I could be something with your router. Other than that I'm out of ideas. Make sure you log out and back in to Home Sharing on all devices too.

Mar 25, 2011 11:00 PM in response to Mobilehavoc

Call Apple.

If you've already made a case number, you should have a personal advisor. (Senior phone support guy.)

Call him directly.

If you don't, or didn't call in like you should have -

1. Call 800-MY-APPLE
2. Reference THIS post
3. Reference a couple Case #s that are IN this post. Mine is in there if you look for Paulie420
4. Get up to a senior phone support guy. Simply ask. Tell them this is an issue thats affecting all MBPs (early 2011).
5. Senior support guy will give you a case number, his personal phone number, and tell you its going up to 'engineering'.
6. Follow-up.
7. Have a bit more patience. THIS IS APPLE. This is why we love them, they will make it right. Period.

Sorry you are still having issues, I hope I don't have any more.

Did this help at all?

Mar 25, 2011 11:01 PM in response to jdjansen

Might want to stick around for a tiny bit longer. I am still doing a BIT more testing before I'm satisfied. There are still a few people having issues.

I think most of us are all fixed up though.

😀

Apr 3, 2011 3:57 AM in response to matthewhaag

Don't want to rain on anyone's parade, but miine as stopped working nicely.
Its not working AT ALL on my wife's iphone, and the library never loads on the ipad.

<sigh>

New MacBook Pro early 2011 doesn't play nice with Home Sharing